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ITIL® / ITSM Training Classes & Certification

Classes
Certifications
News & Offers

The Information Technology Infrastructure Library (ITIL®) is a framework of best practice guidelines and approaches intended to facilitate the delivery of high quality information technology (IT) services.

ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

Our ITIL 2011 Foundation certification course introduces student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. This course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs. Exam voucher included with ONLC's ITIL 2011 Foundation course!

Attend hands-on, instructor-led classes at our more than 300 locations. You may also attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI™) technology.

ITIL Classes

Click the title of the classes marked with the green flag (

) to see specific locations and dates of Ready to Run classes. Click the title of the classes marked with the yellow flag (

) to see specific locations and dates of Early Notice classes.

Class Information

Click Title for Dates & Outlines	Days	Fee
ITIL Foundations (with Exam Voucher)
ITIL 2011 Foundation Certification	3	$2195
ITIL Practitioner	2	$2095
ITIL Lifecycle (with Exam Voucher)
ITIL Lifecycle Service Strategy (SS)	3	$2295
ITIL Lifecycle Service Design (SD)	3	$2295
ITIL Lifecycle Service Transition (ST)	3	$2295
ITIL Lifecycle Service Operation (SO)	3	$2295
ITIL Lifecycle Continual Service Improvement (CSI)	3	$2295
ITIL Capability (with Exam Voucher)
ITIL Capability Operational Support and Analysis (OSA)	5	$2895
ITIL Capability Release Control and Validation (RCV)	5	$2895
ITIL Capability Service Offerings and Agreements (SOA)	5	$2895
Planning, Protection and Optimization (PPO)	5	$2895
ITIL Capstone (with Exam Voucher)
Managing Across the Lifecycle (MALC)	5	$2895

Exam Voucher Included!

ONLC includes an exam voucher with the ITIL 2011 Foundation course. Students receive the voucher following the training and should use it pay for their ITIL exam available from PeopleCert . The ITIL 2011 Foundation exam can be taken at one of their approved testing centers or online proctored.

ITIL Certification

What is ITIL Certification?
ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations. All certification begin with ITIL Foundations.

ITIL Foundation Certification
The Foundations Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as covering generic ITIL philosophy and its background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.

Following Foundation Certification there are two tracks:

Service Lifecycle track – Focus is on the different aspects of the Lifecycle.
Service Capability track – Focus is on the different job role clusters across the Lifecycle. The Capstone course for ITIL Certification is Managing Across the Lifecycle; successful completion of the Capstone (and the underpinning Lifecycle or Capability courses) leads to the ITIL Expert certification.

News & Offers

Exam Voucher Included
ONLC includes an exam voucher with our ITIL 2011 Foundation course. Students receive the voucher following the training and should use it pay for their ITIL exam at PeopleCert . The exam can be taken at one of their approved testing centers or online.

ITIL 2011
ITIL® (the IT Infrastructure Library®) provides guidance on how to effectively build, deploy, support, and improve services to enable your business. In July 2011, ITIL 2011 was released. It continues the lifecycle approach to service management, with emphasis on IT business integration.

ITIL is a registered trademark of Axelos Limited and all related courses are delivered in partnership with Deep Creek Center, an accredited ITIL training organization.

For More Information

To register for class by phone or for more information...

1.800.288.8221

Locations

	Virtual ITIL training
Alabama	Birmingham ITIL training	Birmingham ITIL training
Huntsville ITIL training	Mobile ITIL training	Montgomery ITIL training
Arkansas	Bentonville ITIL training	Fayetteville ITIL training
Little Rock ITIL training	Little Rock ITIL training
Arizona	Mesa ITIL training	Phoenix ITIL training
Scottsdale ITIL training	Tucson ITIL training
California	Bakersfield ITIL training	Elk Grove ITIL training
Fresno ITIL training	Glendale ITIL training	Irvine ITIL training
Los Angeles ITIL training	Los Angeles ITIL training	Manhattan Beach ITIL training
Orange ITIL training	Petaluma ITIL training	Pleasanton ITIL training
Redwood City ITIL training	Riverside ITIL training	Sacramento ITIL training
San Diego ITIL training	San Diego ITIL training	San Diego ITIL training
San Francisco ITIL training	San Jose ITIL training	Walnut Creek ITIL training
Woodland Hills ITIL training
Colorado	Boulder ITIL training	Centennial ITIL training
Colorado Springs ITIL training	Denver ITIL training	Ft. Collins ITIL training
Grand Junction ITIL training	Lakewood ITIL training	Loveland ITIL training
Connecticut	Cheshire ITIL training	Danbury ITIL training
East Granby ITIL training	Hartford ITIL training	Rocky Hill ITIL training
Shelton ITIL training	Stamford ITIL training
District of Columbia	Washington ITIL training	Washington ITIL training
Delaware	Wilmington ITIL training
Florida	Boca Raton ITIL training	Bonita Springs ITIL training
Bradenton ITIL training	Clearwater ITIL training	Daytona Beach ITIL training
Fort Lauderdale ITIL training	Fort Myers ITIL training	Fort Walton Beach ITIL training
Jacksonville ITIL training	Kissimmee ITIL training	Lake Mary ITIL training
Lakeland ITIL training	Land 'O Lakes ITIL training	Melbourne ITIL training
Miami ITIL training	Miami ITIL training	Miramar Beach ITIL training
Orange Park ITIL training	Orlando ITIL training	Orlando ITIL training
Orlando ITIL training	Palm Beach Gardens ITIL training	Pensacola ITIL training
Plantation ITIL training	St. Petersburg ITIL training	Tallahassee ITIL training
Tampa ITIL training	Tampa ITIL training	Vero Beach ITIL training
Georgia	Alpharetta ITIL training	Atlanta ITIL training
Columbus ITIL training	Duluth ITIL training	Kennesaw ITIL training
Macon ITIL training	Martinez ITIL training	Savannah ITIL training
Iowa	Bettendorf ITIL training	Cedar Rapids ITIL training
Des Moines ITIL training
Idaho	Boise ITIL training	Meridian ITIL training
Illinois	Chicago ITIL training	Gurnee ITIL training
Joliet ITIL training	Northbrook ITIL training	Oak Brook ITIL training
Peoria ITIL training	Rockford ITIL training	Schaumburg ITIL training
Warrenville ITIL training
Indiana	Carmel ITIL training	Evansville ITIL training
Fort Wayne ITIL training	Greenwood ITIL training	Indianapolis ITIL training
South Bend ITIL training
Kansas	Lenexa ITIL training	Topeka ITIL training
Wichita ITIL training
Kentucky	Florence ITIL training	Lexington ITIL training
Louisville ITIL training
Louisiana	Baton Rouge ITIL training	Lafayette ITIL training
New Orleans ITIL training
Massachusetts	Boston ITIL training	Braintree ITIL training
Danvers ITIL training	East Longmeadow ITIL training	Mansfield ITIL training
Newton ITIL training	North Andover ITIL training	Norwell ITIL training
Westborough ITIL training	Woburn ITIL training	Worcester ITIL training
Maryland	Annapolis ITIL training	Baltimore ITIL training
Bethesda ITIL training	Columbia ITIL training	Ellicott City ITIL training
Frederick ITIL training	Germantown ITIL training	Greenbelt ITIL training
Owings Mills ITIL training	Rockville ITIL training	Towson ITIL training
Maine	Portland ITIL training
Michigan	Ann Arbor ITIL training	Grand Rapids ITIL training
Kalamazoo ITIL training	Livonia ITIL training	Mason ITIL training
Novi ITIL training	Southfield ITIL training	Traverse City ITIL training
Troy ITIL training
Minnesota	Bloomington ITIL training	Maple Grove ITIL training
Minneapolis ITIL training	Minneapolis ITIL training	Rochester ITIL training
St. Cloud ITIL training	Woodbury ITIL training
Missouri	Columbia ITIL training	Kansas City ITIL training
Lee's Summit ITIL training	O'Fallon ITIL training	Springfield ITIL training
St. Louis ITIL training	St. Louis ITIL training
Mississippi	Gulfport ITIL training	Jackson ITIL training
Montana	Great Falls ITIL training
North Carolina	Asheville ITIL training	Chapel Hill ITIL training
Charlotte ITIL training	Charlotte ITIL training	Charlotte ITIL training
Fayetteville ITIL training	Greensboro ITIL training	Hickory ITIL training
Raleigh ITIL training	Raleigh ITIL training	Raleigh ITIL training
Wilmington ITIL training
North Dakota	Fargo ITIL training	Grand Forks ITIL training
Nebraska	Lincoln ITIL training	Omaha ITIL training
New Hampshire	Bedford ITIL training	Concord ITIL training
Londonderry ITIL training	Nashua ITIL training	Portsmouth ITIL training
New Jersey	Bridgewater ITIL training	East Brunswick ITIL training
East Rutherford ITIL training	Hamilton ITIL training	Iselin ITIL training
Jersey City ITIL training	Mahwah ITIL training	Morristown ITIL training
Mount Laurel ITIL training	Paramus ITIL training	Princeton ITIL training
Red Bank ITIL training
New Mexico	Albuquerque ITIL training
Nevada	Henderson ITIL training	Las Vegas ITIL training
Reno ITIL training
New York	Albany ITIL training	Bohemia ITIL training
Brooklyn ITIL training	Buffalo ITIL training	Forest Hills ITIL training
Harrison ITIL training	Liverpool ITIL training	Melville ITIL training
Mt. Kisco ITIL training	New York ITIL training	New York ITIL training
New York ITIL training	Poughkeepsie ITIL training	Rochester ITIL training
Rochester ITIL training	Uniondale ITIL training
Ohio	Akron ITIL training	Beachwood ITIL training
Beavercreek ITIL training	Boardman ITIL training	Cincinnati ITIL training
Cincinnati ITIL training	Cincinnati ITIL training	Cleveland ITIL training
Columbus ITIL training	Columbus ITIL training	Dublin ITIL training
Independence ITIL training	Toledo ITIL training	Westlake ITIL training
Oklahoma	Edmond ITIL training	Oklahoma City ITIL training
Tulsa ITIL training
Oregon	Beaverton ITIL training	Eugene ITIL training
Medford ITIL training	Portland ITIL training	Salem ITIL training
Tualatin ITIL training
Pennsylvania	Allentown ITIL training	Conshohocken ITIL training
Erie ITIL training	Huntington Valley ITIL training	Lancaster ITIL training
Malvern ITIL training	Mechanicsburg ITIL training	Philadelphia ITIL training
Pittsburgh ITIL training	Pittsburgh ITIL training	South York ITIL training
State College ITIL training	Wexford ITIL training
Rhode Island	Providence ITIL training	West Warwick ITIL training
South Carolina	Columbia ITIL training	Greenville ITIL training
Mt. Pleasant ITIL training	North Charleston ITIL training
South Dakota	Sioux Falls ITIL training
Tennessee	Chattanooga ITIL training	Franklin ITIL training
Knoxville ITIL training	Memphis ITIL training	Murfreesboro ITIL training
Nashville ITIL training
Texas	Amarillo ITIL training	Austin ITIL training
Austin ITIL training	Bryan ITIL training	Corpus Christi ITIL training
Dallas ITIL training	Dallas ITIL training	Denton ITIL training
El Paso ITIL training	Fort Worth ITIL training	Grapevine ITIL training
Houston ITIL training	Houston ITIL training	Irving ITIL training
Katy ITIL training	Keller ITIL training	League City ITIL training
McAllen ITIL training	Midland ITIL training	Plano ITIL training
Plano ITIL training	San Antonio ITIL training	San Antonio ITIL training
Sugar Land ITIL training	The Woodlands ITIL training	Waco ITIL training
Utah	Provo ITIL training	Salt Lake City ITIL training
Virginia	Alexandria ITIL training	Arlington ITIL training
Charlottesville ITIL training	Fairfax ITIL training	Forest ITIL training
Fredericksburg ITIL training	Glen Allen ITIL training	Herndon ITIL training
Manassas ITIL training	McLean ITIL training	Newport News ITIL training
Norfolk ITIL training	Reston ITIL training	Richmond ITIL training
Roanoke ITIL training	Stafford ITIL training	Virginia Beach ITIL training
Vermont	Shelburne ITIL training
Washington	Bellevue ITIL training	Bellingham ITIL training
Bothell ITIL training	Federal Way ITIL training	Kennewick ITIL training
Lacey ITIL training	Mukilteo ITIL training	Puyallup ITIL training
Seattle ITIL training	Spokane ITIL training
Wisconsin	Brookfield ITIL training	Glendale ITIL training
Green Bay ITIL training	Madison ITIL training	Madison ITIL training
Milwaukee ITIL training
West Virginia	Martinsburg ITIL training
Wyoming	Casper ITIL training	Cheyenne ITIL training