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ITIL® / ITSM Training Classes & Certification

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The Information Technology Infrastructure Library (ITIL®) is a framework of best practice guidelines and approaches intended to facilitate the delivery of high quality information technology (IT) services.

ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

Our ITIL 2011 Foundation certification course introduces student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library.

Accredited by Axelos, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors with extensive practical experience in managing IT organizations and deploying successful ITIL-based Service Management programs.

ONLC includes an exam voucher with our class for the authorized exam.

Attend hands-on, instructor-led classes at our more than 300 locations. You may also attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI™) technology.

ITIL Classes

Click the title of the classes marked with the green flag (

) to see specific locations and dates of Ready to Run classes. Click the title of the classes marked with the yellow flag (

) to see specific locations and dates of Early Notice classes.

Class Information

Click Title for Dates & Outlines	Days	Fee
ITIL Foundations
ITIL 2011 Foundation Certification	3	$2295

Exam Voucher Included!

ONLC includes an exam voucher with our ITIL 2011 Foundation course. Students receive the voucher following the training and should use it pay for their ITIL exam at Acquiros. The exam can be taken at one of their approved testing centers or online proctored if your computer meets minimum compatibility requirements.

ITIL Certification

What is ITIL Certification?
ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations. All certification begin with ITIL Foundations.

ITIL Foundation Certification
The Foundations Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as covering generic ITIL philosophy and its background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.

Following Foundation Certification there are two tracks:

Service Lifecycle track – Focus is on the different aspects of the Lifecycle.
Service Capability track – Focus is on the different job role clusters across the Lifecycle. The Capstone course for ITIL Certification is Managing Across the Lifecycle; successful completion of the Capstone (and the underpinning Lifecycle or Capability courses) leads to the ITIL Expert certification.

News & Offers

Exam Voucher Included
ONLC includes an exam voucher with our ITIL 2011 Foundation course. Students receive the voucher following the training and should use it pay for their ITIL exam at Acquiros. The exam can be taken at one of their approved testing centers or online proctored if your computer meets minimum compatibility requirements.

ITIL 2011
ITIL® (the IT Infrastructure Library®) provides guidance on how to effectively build, deploy, support, and improve services to enable your business. In July 2011 ITIL 2011 was released. It continues the lifecycle approach to service management, with emphasis on IT business integration.

ITIL is a registered trademark of Axelos Limited and all related courses are delivered in partnership with Deep Creek Center, an accredited ITIL training organization.

For More Information

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1.800.288.8221

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