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ITIL® 5 Foundation Certification Course

Class Dates
(click date for class times)
(click Enroll for locations)
5/26-5/28
Class Dates and Times
05/26/2026Tuesday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
05/27/2026Wednesday10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
05/28/2026Thursday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
Last Reg Date5/20
 
6/22-6/24
Class Dates and Times
06/22/2026Monday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
06/23/2026Tuesday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
06/24/2026Wednesday10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
 
7/20-7/22
Class Dates and Times
07/20/2026Monday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
07/21/2026Tuesday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
07/22/2026Wednesday10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
 
8/17-8/19
Class Dates and Times
08/17/2026Monday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
08/18/2026Tuesday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
08/19/2026Wednesday10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
 
9/14-9/16
Class Dates and Times
09/14/2026Monday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
09/15/2026Tuesday 10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
09/16/2026Wednesday10:00-4:45 EDT
  9:00-3:45 CDT
  8:00-2:45 MDT
  7:00-1:45 PDT
 
Fee:  $1795

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  1. Home
  2. Courses
  3. Business Process
  4. ITIL® 5 Foundation Certification

ITIL® 5 Foundation Certification Course

 

Special Note to New Hampshire Residents
This course has not yet been approved by the New Hampshire Department of Education. Please contact us for an update on when the class will be available in New Hampshire.

Overview

ITIL Foundation is a universal, AI Native program to understand digital business and the product and service lifecycles that enable it. All stakeholders responsible for the creation, use, and evolution of digital business capabilities will benefit from this course.

Course Materials include the ITIL Version 5 Foundation courseware, the official ITIL eBook, and your exam voucher. All instructors are accredited experts with an average of 30 years of experience in the field.

Prerequisites

None

Course Outline

1. Key Concepts of Digital Product and Service Management

  • a. Digital product and service management
  • b. ITIL Product and Service Lifecycle
  • c. Service offerings and Service Interactions
  • d. Transfer of goods, access to resources
  • e. Value co-creation
  • f. Cost and Risk
  • g. Output and Outcome

2. Service Relationships

  • a. Utility, warranty, user experience, and sustainability
  • b. Service provider, service consumer, digital product vendor, service journey, service quality, service level, and Service Level Agreement (SLA)
  • c. Basic, cooperative, and collaborative service relationships

3. The ITIL Value System (ITIL VS)

  • a. Know the components of the ITIL Value System
  • i. Guiding principles
  • ii. Governance
  • iii. Value chain
  • iv. Management practices
  • v. Continual improvement
  • b. Explain the ITIL Value System (ITIL VS) and its purpose (5.1)

4. Governance

  • a. Define governance
  • b. Explain the enabling nature and the activities of governance

5. ITIL Guiding Principles

  • a. Focus on Value
  • b. Start Where you Are
  • c. Progress Iteratively with Feedback
  • d. Collaborate and Promote Visibility
  • e. Think and Work Holistically
  • f. Keep it Simple and Practical
  • g. Optimize and Automate
  • h. Principle Interactions

6. Value Chain and ITIL Management Practices

  • a. Operating Models
  • b. Activity Structures
  • i. Purpose and Success Metrics
  • ii. Overview
  • iii. Workflow
  • iv. Roles and Outputs
  • v. Practice Supports
  • c. Discover
  • d. Design
  • e. Acquire
  • f. Build
  • g. Transition
  • h. Operate
  • i. Deliver
  • j. Support

7. Value Stream Mapping and Management

  • a. Core and Enabling Value Streams
  • b. Value Stream Mapping Steps
  • c. Mapping vs Management

8. Continual Improvement

  • a. What is the Vision?
  • b. Where are we Now?
  • c. Where do we Want to Be?
  • d. How do we Get There?
  • e. Take Action
  • f. Did We Get There?
  • g. How Do We Keep the Improvements Relevant?

9. The Four Dimensions of Product and Service Management

  • a. Organizations and People
  • b. Information and Technology
  • c. Partners and Suppliers
  • d. Value Streams and Processes

10. ITIL and Other Framework Integration

  • a. DevOps
  • b. Project Management

 

View outline in Word

XIL105

Attend hands-on, instructor-led ITIL® 5 Foundation Certification training classes at ONLC's nationwide locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

For additional training options, check out our list of Business Process Courses and select the one that's right for you.

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