Welcome to ONLC Training Centers
FAQs on Remote Classroom Instruction and Classes

ONLC's Live, Instructor-led Classes — FAQs


Live, Hands-on Training* via Remote Instructor.

Thanks to our Remote Classroom Instruction (RCI™) technology, ONLC's live, instructor-led classes are fully interactive. Our instructors can see all the work you're doing on the computer and can take control of a student's computer to provide direct assistance. You'll use the software and do hands-on exercises* throughout the class.

Students can speak directly with the instructor at any point during class and participate in class discussions via a hands-free phone bridge. You'll also be able to hear the other class attendees even though they're at various ONLC locations as we find Q&As are typically helpful for everyone's learning.


Class & Delivery Format FAQS

  • During class will I be able to see the instructor?

    In an ONLC classroom there's an additional monitor between students for viewing the instructor's presentation. Most instructors use a webcam during introductions and briefly following breaks to “put a face to the voice.” The webcam is not running throughout the course. You will also be able to see the instructor’s computer as they're typically doing the class exercises along with you to help you follow better, plus you'll be able to view any presentation components including work done on the whiteboard.

  • What if I have a question?

    You simply voice your question. Speaker phones and a phone bridge connect the audio from each attendee with the instructor. You can ask questions, ask for help, participate in any class discussions all just by speaking up.

    Note: Students are encouraged to use the mute feature when not speaking to reduce possible extraneous noises.

  • How many students are in a class?

    We limit most class enrollments to 12 students. Though demand for our classes often exceeds that, we keep enrollments small to ensure for personalized attention from our instructor.

  • Will there be other students in the room with me at an ONLC center?

    Our training rooms can typically seat 1-4 students. We do NOT put students for different class titles in the same room. If no one else registers for the exact same course title, date and location as you, then you will be the only student in that training room.

  • Which classes are offered where?

    We offer ALL classes titles at ALL ONLC locations. For example, if we're offering Microsoft Excel Introduction on November 3rd, then you can register for that class at any of our 300+ locations (assumes early registration for availability), or attend class from home (review setup).

    It's only as we're nearing a date you may find that class date is sold out (registrations typically limited to 12 students nationwide to ensure for individual attention), or your requested location is sold out. We have a set number of training rooms at each site and offers hundreds of course titles. Rooms are assigned on a first-registered basis.

  • When do you hold classes?

    Most classes are held WEEKDAYS (excluding major holidays). As we're combining enrollments across multiple time zones, your class hours are based on your time zone:

    10:00 am - 4:45 pm (Eastern Time)
    9:00 am - 3:45 pm (Central Time)
    8:00 am - 2:45 pm (Mountain Time)
    7:00 am - 1:45 pm (Pacific Time)

    Ending times are estimated as actual times can vary based on class progress.

    Some Cisco titles may have extended class times.

    TIP: On the course outline page place your cursor over a class date. A small window will open with class hours by time zone.

  • What happens if I get stuck on a lab during class?

    Just speak up to ask for help. The instructor is able to see your computer screen and can take over control of it to provide you with individualized attention and help.

  • What if I can't communicate with the instructor?

    We have a supportline posted in each classroom. ONLC techs are available, and just like our instructor, they can take over control of a student's computer to provide direct assistance.

  • Do I need to bring anything with me to class?

    Our classrooms are outfitted with computers, hands-free phone and internet access needed for class. If your course uses digital courseware you'll receive an email a few days before class containing instructions for accessing your training materials. If your class uses hard copy materials, those will be waiting for you in your training room.

  • Can I attend class from my own place?

    Yes. To do so you will need at minimum a computer with high-speed internet, hands-free phone with unlimited long-distance calling or USB headset with microphone, and no firewalls to prevent our connections. For details go to Attend from Home.

    TIP: If web registering click ENROLL under the desired course date. Our locations window will open. Click the top button Enroll Home/Office then complete the registration form and click Submit.

  • Will I need to install software?

    Not if you're attending at an ONLC site. Everything should be set up and ready for you.

    If you have chosen to attend class from your own location then you will need to install the conference connections—a simple 10-minute process to get you up and running. You do not have to own or install the class title software as you will be accessing the software that's on our computer.

  • Are there class materials?

    Yes. Digital courseware is used for many titles. Those students should receive a separate email a few days before their class that outlines what they need to do to access the digital courseware during class and after. If your class title uses hard copy materials, the training materials are shipped directly to the class location. Home/Office attendees should receive their materials at the address they designated on the registration form a couple of days before class. The hard copy manual is yours to keep when you complete the class. Due to copyright restrictions ONLC cannot provide an alternate material format.

  • Are there breaks during class?

    Yes. There’s typically one short break in the morning and one in the afternoon to allow students to use restrooms, get a drink and so on. There is also a lunch break of 30-45 minutes. The duration for all breaks depends upon how well the class is progressing through the material.

  • Is there a dress code?

    We invite students attending class at ONLC locations to dress casually and comfortably for class.

  • Do you provide lunch?

    No, but you're welcome to bring food with you or visit nearby dining options.

  • What about parking or mass transit?

    As that information varies by site you will need to visit the specific directions page for details. Any fees associated with parking or travel are at the student's expense. See list of ONLC locations.

    TIP: To determine what ONLC locations are near you, enter your city/state in the input box or click a state on the map on our locations page. Once on an individual site page, click on the Route Names, Parking, Mass Transit or other blue arrowed listings to view details.

  • Will I receive a certificate after the class?

    Yes. Once your full attendance for the class has been confirmed by our corporate office a Certificate of Completion will be sent to you via email (.pdf format). Students attending vendor authorized classes will receive a vendor's certificate of completion; students attending ONLC titles will receive our certificate.
    Exception: ONLC cannot provide a certification of completion for ITIL classes, however, those students may request a letter confirming course attendance only from ONLC.

  • How are your classes different from a web seminar?

    In a web seminar, you typically just listen and watch an instructor presentation. There isn't a hands-on component. In many web seminars, you can't ask questions except for typing chat messages.

    ONLC classes have hands-on access to software for labs and you can ask questions freely and participate in class discussions via hands-free phone. You'll also be able to hear questions posed by other students regardless of their location.

  • How is ONLC's delivery format (RCI) different from other web-delivered computer classes?

    You may have participated in a web-based class where the instructor presents to a group in a web seminar fashion. Sometimes called "synchronous" training, the "live" component of the class is when everyone is connected to the instructor presentation. This live lecture will go on with very little "doing" or interaction on your part. During these sessions, an instructor can present to a large group of students (easily 30 or more) because it is mostly one-way communication.

    Then after the lecture, students schedule lab time where they can access servers that have the course software loaded. During the lab time students work independently. They can e-mail the instructor if they have questions or problems during the labs.

    In contrast to other blended solutions, ONLC students experience a flow of interaction just as if the instructor was in the same room. You listen to and watch the instructor. Then you experiment and practice with the software. If you get stuck during an exercise or lab, you can ask for help—right then by talking. In our classes you don't have to schedule lab time—the exercises/labs take place while you're in class working with the instructor. Our instructor can view all of the work you're doing on the computer and if needed can take over control of your computer to work directly with you.

    Our average class size is small—limited typically to no more than 12 students nationwide to ensure for personalized attention from the instructor.

  • Is there a price difference if I attend class at an ONLC location versus my own?

    No. Though it may cost us more if there's a residential delivery we do not pass on the added expense to students.

  • Is ONLC's class format (RCI) right for me?

    The best candidates for our classes are people with strong mouse and Windows skills and for whom English is the primary language. If you're not sure if RCI is right for you call our toll free number (800.288.8221) to speak with one of our Education Advisors.

  • I haven't done training like this before. What if I'm not happy with the format?

    We offer a money back guarantee. If you are not satisfied with the quality of a class, simply tell your instructor by the lunch break on the first class day to receive a refund. If you have hard copy materials you will need to return the courseware to ONLC—leave it the ONLC classroom or ship it to our corporate HQ if a home/office attendee. In cases where digital courseware is used there is a deduction if the digital copy has been accessed.

    For many people, RCI is a great solution. We've worked to put quality conferencing technology in place so that you will see very little difference between RCI and a class with the instructor physically in the same room. But don't take our word for it. We survey RCI participants from time to time and ask if they would take another course via RCI. Over 92% have said that they would. See what students have said about ONLC's classes.

  • Do you offer any other class formats?

    Yes, we offer classes in a self-study format called On-Demand. On-Demand courses typically include video tutorials, live labs, assessments and digital courseware. You'll have 24/7 access to your course for an extended period of time (varies by course title). ONLC On-Demand training is a great solution for those who can't take time off from work to attend our live classes, for those who perfer to study on their own, and for those who only need to learn or brush up on select skills and features.
    See On-Demand, self-study course options.


If you have any questions about RCI, our classes or policies please contact our Education Advisors for assistance at:




* Details on this page are for live, instructor-led training (ILT) classes only. This information is not applicable for On-Demand and/or self-study, self-paced class titles. ILT classes not addressing a specific software application, such as Business Process topics, have less of a hands-on component and are more lecture/presentation delivery.