Thanks to our Remote Classroom Instruction (RCI™) technology, ONLC's classes are fully interactive. Our instructors can see all the work you're doing on the computer and can take control of a student's computer to provide direct assistance. You'll use the software and do hands-on exercises* throughout the class.
Students can speak directly with the instructor at any point during class and participate in class discussions via a hands-free phone bridge. You'll also be able to hear the other class attendees even though they're at various ONLC locations as we find Q&As are typically helpful for everyone's learning.
ONLC has over 300 classrooms across the country because we know the classroom provides an interruption-free environment so you can get down to the business of learning.
Our locations are outfitted with the hardware, software, and communication links needed for our classes.
In an ONLC classroom there's an additional monitor between students for viewing the instructor's presentation. Most instructors use a webcam during introductions and briefly following breaks to “put a face to the voice.” The webcam is not running throughout the course. You will also be able to see the instructor’s computer as they're typically doing the class exercises along with you to help you follow better, plus you'll be able to view any presentation components including work done on the whiteboard.
You simply voice your question. Speaker phones and a phone bridge
connect the audio from each attendee with the instructor. You can ask questions, ask for help, participate in any class discussions all just by speaking up.
TIP: ONLC's phones are equipped with mute buttons. Students are encouraged to use that feature when not speaking to reduce possible extraneous noises.
We limit most class enrollments to 12 students. Though demand for our classes often exceeds that, we keep enrollments small to ensure for personalized attention from our instructor.
Our training rooms can typically seat 1-4 students. We do NOT put students for different class titles in the same room. If no one else registers for the exact same course title, date and location as you, then you will be the only student in that training room.
We offer ALL classes titles at ALL ONLC locations initially. For example, if we're offering Microsoft Excel 2013 Introduction on November 3rd, then you can register for that class at any of our 300+ locations (assumes early registration for availability).
It's only as we're nearing a date you may find that class date is sold out (registrations typically limited to 12 students nationwide to ensure for individual attention), or your requested location is sold out. We have a set number of rooms at each site. Rooms are assigned on a first-registered basis.
Most classes are held WEEKDAYS (excluding major holidays) from:
10:00 am - 4:45 pm (Eastern Time)
9:00 am - 3:45 pm (Central Time)
8:00 am - 2:45 pm (Mountain Time)
7:00 am - 1:45 pm (Pacific Time)
Ending times are estimated as actual times can vary based on class progress.
Some Cisco titles have extended class times.
TIP: Place your cursor over a class date on the course outline page to view class hours by time zone.
Just speak up to ask for help. The instructor is able to see your computer screen and can take over control of it to provide you with individualized attention and help.
Local staff will greet you and direct you to our training rooms. From that point on our instructor takes over.
We have a supportline posted in each classroom. ONLC techs are available, and just like our instructor, they can take over control of a student's computer to provide direct assistance.
Our classrooms are outfitted with computers, hands-free phone and internet access you'll be using for class. Digital courseware is now used for many titles including but not limited to A+, Altiris, BizTalk, Cisco, Citrix, technical-level Microsoft titles, Symantec and TFS titles. For digital courseware classes students will receive instructions via email a few days before the class. If your class uses hard copy materials, those should be waiting for you in your training room.
To do so you will need at minimum a computer with high-speed internet, hands-free phone with unlimited long-distance calling or USB headset with microphone, plus no firewall. For details and use our connection test to see RCI from Home or Office.
TIP: During web registration click the ENROLL button under the desired class date then click on the first listing, VI-Home/Office, in the locations window to select it. Click the ENROLL button in the locations window to start the registration process.
Not if you're attending class at an ONLC site.
Everything should be set up for you.
If you have chosen to attend class from your own location then you will need to install the conference connections—a simple 10-minute process to get you up and running. You do not have to own or install the class title software (e.g. Microsoft Office, Visual Studio, Cisco, Citrix) as you will be accessing the software that's on our computer.
Yes. Digital courseware is now used for many titles including but not limited to A+, Altiris, BizTalk, Cisco, Citrix, technical-level Microsoft titles, Symantec and TFS titles. Those students should receive a separate email a few days before their class that outlines what they need to do to access the digital courseware. If your class title uses hard copy materials, the manual is yours to keep when you complete the class. Training materials are shipped directly to the class location. Home/Office attendees should receive their materials at the address they designated on the registration form a couple of days before class.
Yes. There’s typically one short break in the morning and one in the afternoon to allow students to use restrooms, get a drink and so on. There is also a lunch break of 30-45 minutes. The duration for all breaks depends upon how well the class is progressing through the material.
We invite students attending class at ONLC locations to dress casually and comfortably for class.
No, but you're welcome to bring food with you or visit nearby dining options.
As that information varies by site you will need to visit the specific directions page for details. View list of ONLC locations. Any fees associated with parking or mass transit are at the student's expense.
TIP: To see which ONLC locations are near you, enter your city/state in the input box or click a state on the map on our locations page. Once on an individual site page, click on the Route Names, Parking, Mass Transit or other blue arrowed listings to view details.
Yes. Once your full attendance for the class has been confirmed by our corporate office a Certificate of Completion will be sent to you via email (.pdf format). Students attending vendor authorized classes will receive a vendor's certificate of completion; students attending ONLC titles will receive our certificate.
In a web seminar, you typically just listen and watch an
instructor presentation. There isn't a hands-on component. In many web seminars,
you can't ask questions except for typing chat messages.
ONLC classes have hands-on access to software for labs and you can ask questions freely and participate in class discussions via hands-free phone. You'll also be able to hear questions posed by other students regardless of their location.
You may have participated in a web-based class where the instructor presents to a group in a web seminar fashion. Sometimes called "synchronous" training, the "live" component of the class is when everyone is connected to the instructor presentation. This live lecture will go on with very little "doing" or interaction on your part. During these sessions, an instructor can present to a large group of students (easily 30 or more) because it is mostly one-way communication.
Then after the lecture, students schedule lab time where they can access servers that have the course software loaded. During the lab time students work independently. They can e-mail the instructor if they have questions or problems during the labs.
In contrast to other blended solutions, ONLC students experience a flow of interaction just as if the instructor was in the same room. You listen to and watch the instructor. Then you experiment and practice with the software. If you get stuck during an exercise or lab, you can ask for helpright then by talking. In our classes you don't have to schedule lab timethe exercises/labs take place while you're in class working with the instructor. Our instructor can view all of the work you're doing on the computer and if needed can take over control of your computer to work directly with you.
Our average class size is smalllimited typically to no more than 12 students nationwide to ensure for personalized attention from the instructor.
No. Though it may cost us more if there's a residential delivery we do not pass on the added expense to students.
The best candidates for our classes are people with strong mouse and Windows skills and for whom English is the primary language. If you're not sure if RCI is right for you call our toll free number (800.288.8221) to speak with one of our Education Advisors.
We offer a money back guarantee. If you are not satisfied with the quality of a class, simply tell your instructor by the lunch break on the first class day to receive a refund. If you have hard copy materials you will need to return the courseware to ONLCleave it the ONLC classroom or ship it to our corporate HQ if a home/office attendee. In cases where digital courseware is used there is a deduction if the digital copy has been accessed.
For many people, RCI is a great solution. We've worked to put quality conferencing technology in place so that you will see very little difference between RCI and a class with the instructor physically in the same room.
We survey RCI participants from time to time and ask if they would take another course via RCI. Over 92% have said that they would.
See what other students have said about ONLC's classes.
If you have any questions about RCI, our classes or policies please contact our Education Advisors for assistance at:
* Details on this page are for live, instructor-led training (ILT) classes only. This information is not applicable for On-Demand and/or self-study, self-paced class titles. ILT classes not addressing a specific software application, such as Business Process topics, have less of a hands-on component and are more lecture/presentation delivery.