Welcome to ONLC Training Centers
Welcome to ONLC Training Centers
FAQs on Remote Classroom Instruction and Classes

ONLC's Classes — Format & FAQs

 

Live, hands-on* training via remote instructor.

Thanks to our Remote Classroom Instruction (RCI™) technology ONLC's classes are fully interactive. Our instructors can see all the work you're doing on the computer and can take control of a student's computer to provide direct assistance. You'll use the software and do hands-on exercises* throughout the class.

Students can speak directly with the instructor at any point during class and participate in class discussions via a hands-free phone bridge. You'll also be able to hear the other students attending the same class but from other ONLC locations as we find Q&As are typically helpful for everyone's learning.


* Classes not addressing a specific software application, such as Business Process topics, have less of a hands-on component and are more lecture/presentation delivery.

 

A classroom for a better learning experience.

ONLC has over 300 classrooms across the country because we know the classroom provides an interruption-free environment so you can get down to the business of learning.

Our locations are outfitted with the hardware, software, and communication links needed for our classes.

 

Class & Delivery Format FAQS

  • During class will I be able to see the instructor?

    In an ONLC classroom there's an additional monitor between students for viewing the instructor's presentation. Most instructors use a webcam during introductions and briefly following breaks to “put a face to the voice.” The webcam is not running throughout the course. You will, however, be able to see the instructor’s computer as they're typically doing the class exercises along with you to help you follow plus any other presentation components including work done on the whiteboard.

  • What if I have a question?

    You simply voice your question. Speaker phones and a phone bridge connect the audio from attendees with the instructor. You can interact with the instructor, students attending from other locations, and participate in class discussions.

    TIP: ONLC's phones are equipped with mute buttons. Students are encouraged to use that feature when not speaking to reduce possible extraneous noise.

  • How many students are in a class?

    We limit most classes to 12 students nationwide. Though demand for our classes often exceeds that, we keep enrollments small to ensure for personalized attention from our instructor.

  • Which classes are offered where?

    We offer ALL classes titles at ALL ONLC locations initially. For example, if we're offering Microsoft Excel 2013 Introduction on November 3rd, then you can register for that class at any of our locations (assumes early registration for availability).

    It's only as we're nearing a date you may find the class is sold out (registrations typically limited to 12 students nationwide to ensure for individual attention), or the requested location is sold out (set number of rooms at each site and rooms are assigned on a first-registered basis).

  • When do you hold classes?

    Most classes are held WEEKDAYS (excluding major holidays) from:

    10:00 am - 4:45 pm (Eastern Time)
    9:00 am - 3:45 pm (Central Time)
    8:00 am - 2:45 pm (Mountain Time)
    7:00 am - 1:45 pm (Pacific Time)

    Ending times are estimated as actual times can vary based on class progress.

    Some Cisco titles have extended class times.

    TIP: Place your cursor over a class date on the course outline page to view class times for that specific class.

    ONLC offers an After-Hours schedule for some course titles. Those are typically held on Saturdays or a combination of weeknights and Saturdays. Students need to attend after-hours classes from their own location as our buildings are not available nights and weekends.

  • What happens if I get stuck on a lab during class?

    Just ask for help. The instructor is able to see your computer screen and can take over control of it to provide you with individualized attention and help.

  • Will there be other students in the room with me?

    Each ONLC location has a set number of classrooms. Rooms typically seat 1-4 students. We do NOT put students for different class titles in the same room. If no one else registers for the exact same course title, date and location as you, then you will be the only student in the training room.

  • Will someone be at the site?

    Local staff will greet you and direct you to our classroom. From that point on our instructor takes over.

  • What if I can't communicate with the instructor?

    We have a supportline posted in each classroom. ONLC techs are available, and just like our instructor, they can take over control of a student's computer to provide direct assistance.

  • Do I need to bring anything with me to class?

    Our classrooms are outfitted with computers, hands-free phone and internet access you'll be using for class. Digital courseware is now used for many titles including but not limited to A+, Altiris, BizTalk, Cisco, Citrix, technical-level Microsoft titles, Symantec and TFS titles. For digital courseware classes students will receive instructions via email a few days before the class. If your class uses hard copy materials, those should be waiting for you in your training room.

  • Can I attend class from my own place?

    Yes. To do so you will need at minimum a computer with high-speed internet, hands-free phone with unlimited long-distance calling or USB headset with microphone, plus no firewall. For details and use our connection test to see RCI from Home or Office.

    TIP: During web registration click the ENROLL button under the desired class date then click on the first listing, VI-Home/Office, in the locations window followed by the ENROLL button in that window to start the registration process.

  • Will I need to install software?

    Not if you're attending class at an ONLC site. Everything should be set up for you.

    If you have chosen to attend class from your own location then you will need to install the conference connections—a simple 10-minute process to get you up and running. You do not have to own or install the class title software (e.g. Microsoft Office, Visual Studio, Cisco, Citrix) as you will be accessing the software that's on our computer.

  • Are there class materials?

    Yes. Digital courseware is now used for many titles including but not limited to A+, Altiris, BizTalk, Cisco, Citrix, technical-level Microsoft titles, Symantec and TFS titles. Those students should receive a separate email a few days before the start of their class that outlines what they need to do to access the digital courseware. If your class title uses hard copy materials, the manual is yours to keep when you complete the class. Training materials are shipped directly to the class location. Home/Office attendees should receive their materials at the address they designated on the registration form a couple of days before class.

  • Are there breaks during class?

    Yes. There’s typically one short break in the morning and one in the afternoon to allow students to use restrooms, get a drink and so on. There is also a lunch break of 30-45 minutes. The duration for all breaks depends upon how well the class is progressing through the material.

  • Is there a dress code?

    We invite students attending class at ONLC locations to dress casually and comfortably for class.

  • Do you provide lunch?

    No, but you're welcome to bring food with you or visit nearby dining options.

  • What about parking or mass transit?

    As that information varies by site you will need to visit the specific directions page for details. View list of ONLC locations. Any fees associated with parking or mass transit are at the student's expense.

    TIP: To see which ONLC locations are near you, enter your city/state in the input box or click a state on the map on our locations page. Once on an individual site page, click on the Route Names, Parking, Mass Transit or other blue arrowed listings to view details.

  • Will I receive a certificate after the class?

    Yes. Once your full attendance for the class has been confirmed by our corporate office a certificate of completion will be sent to you via email (.pdf format). Students attending vendor authorized classes will receive a vendor's certificate of completion; students attending ONLC titles will receive our certificate.

  • How are your classes different from a web seminar?

    In a web seminar, you typically just listen and watch an instructor presentation. There isn't a hands-on component. In many web seminars, you can't ask questions except for typing chat messages.

    ONLC classes have hands-on access to software for labs and you can ask questions freely and participate in class discussions via hands-free phone. You'll also be able to hear questions posed by other students regardless of their location.

  • How is ONLC's delivery format (RCI) different from other web-delivered computer classes?

    You may have participated in a web-based class where the instructor presents to a group in a web seminar fashion. Sometimes called "synchronous" training, the "live" component of the class is when everyone is connected to the instructor presentation. This live lecture will go on with very little "doing" or interaction on your part. During these sessions, an instructor can present to a large group of students (easily 30 or more) because it is mostly one-way communication.

    Then after the lecture, students schedule lab time where they can access servers that have the course software loaded. During the lab time students work independently. They can e-mail the instructor if they have questions or problems during the labs.

    In contrast to other blended solutions, ONLC students experience a flow of interaction just as if the instructor was in the same room. You listen to and watch the instructor. Then you experiment and practice with the software. If you get stuck during an exercise or lab, you can ask for help—right then by talking. In our classes you don't have to schedule lab time—the exercises/labs take place while you're in class working with the instructor. Our instructor can view all of the work you're doing on the computer and if needed can take over control of your computer to work directly with you.

    Our average class size is small—limited typically to no more than 12 students nationwide to ensure for personalized attention from the instructor.

  • Is there a price difference if I attend class at an ONLC location versus my own?

    No. Though it may cost us more if there's a residential delivery we do not pass on the added expense to students.

  • Is ONLC's class format (RCI) right for me?

    The best candidates for our classes are people with strong mouse and Windows skills and for whom English is the primary language. If you're not sure if RCI is right for you call our toll free number (800.288.8221) to speak with one of our Education Advisors.

  • I haven't done training like this before. What if I'm not happy with the format?

    We offer a money back guarantee. If you are not satisfied with the quality of a class, simply tell your instructor by the lunch break on the first class day to receive a refund. If you have hard copy materials you will need to return the courseware to ONLC -- leave it the ONLC classroom or ship it to our corporate HQ if a home/office attendee. In cases where digital courseware is used there may be a deduction if the digital copy has been accessed.

    For many people, RCI is a great solution. We've worked to put quality conferencing technology in place so that you will see very little difference between RCI and a class with the instructor physically in the same room.

    We survey RCI participants from time to time and ask if they would take another course via RCI. Over 92% have said that they would.
    See what other students have said about ONLC's classes
    .

Questions?

If you have any questions about RCI or our classes please contact our Education Advisors for best assistance at:

 

1.800.288.8221

 

ONLC TRAINING CENTERS
800-288-8221
www.onlc.com