REGISTRATION / PAYMENT
ONLC is a business-to-business (B2B) training provider. A handful of states prohibit their citizens who are paying for training personally (using your own money rather than paid by a business or employer) from attending our instructor-led classes within that same state. There are no restrictions on individuals whose employer or business is paying for the training, or for those purchasing On-Demand courses.
Get Personal Assistance / Help
If unsure of your skill level or which course most aligns with your career goals, contact our Education Advisors via the chat feature or call 1-800-288-8221 (weekdays).
WAYS TO REGISTER
If you have not received a confirmation within 24 hours of submitting a registration you need to contact us at 1-800-288-8221 for a review.
Emails are also sent if you cancel or reschedule a registration as confirmation.
If you are attending class at an ONLC center there is a directions link in the registration confirmation email. Review the linked information PRIOR to the first day of class. There may be details you won't get from GPS such as where you are to be greeted, where you may or may not park and so on.
Any travel, transit and parking costs are the sole responsibility of the attendee. If booking travel, we suggest you obtain refundable reservations. ONLC will not be responsible for any cancellation costs incurred including but not limited to airline tickets, hotel reservations, parking or meals.
Class delays and cancellations due to weather or unforeseen factors are posted on our website. If attending class at an ONLC center, check our website for any such notices before leaving your location.
DAY OF CLASS
YOUR SITE: You will need to provide the necessary equipment and install the conferencing software to connect to your class. You should connect at least 30 minutes before the start of your class to verify that all connections are working properly.
CLASS BREAKS: Most instructors will have a short break in the morning and another in the afternoon so students can stretch, use restrooms and so on. Additionally, there will be a slightly longer break for lunch. ONLC does not provide lunch.
ATTIRE: Those attending class at an ONLC center are invited to dress casually and comfortably. We want your focus on learning.
SKILLS & DECORUM: Prerequisites are listed on our course outlines for students to assess their suitability for a class. Additionally, ONLC’s advisors may be able to help you determine an appropriate level. Should a student be lacking the prerequisite skills for class or fail to maintain a professional demeanor in class, ONLC may exercise the following options:
NOTE: In the case of dismissal or choice by a Restricted Participation student to leave class at the time of status change, ONLC Training Centers’ liability will be limited to a refund of the class fee already paid by the participant/participant's organization. ONLC shall not be responsible for any consequential loss or inconvenience arising from the adjusted status.
AFTER CLASS / CERTIFICATE / RECEIPT
Copy of an Invoice/Receipt
Invoices/receipts are available for up to one month from the date of the class.
CANCELLATION / RESCHEDULE BY STUDENT
ONLC's MAKE-UP POLICY
One (1) opportunity for the student to retake the exact same publicly offered instructor-led course
that the student
Courses with new software versions, revisions or revised course materials are NOT eligible for retake. Retake students need to use the course materials that were provided for their original instructor-led class for the retake. No new materials will be provided.
ONLC reserves the right to limit retake requests based on class capacity.
If you cancel your free retake registration 14 calendar days or less before the class start, or fail to show up for class you forfeit your free retake opportunity. No substitutions allowed.
ONLC reserves the right to retire courses and versions due to lack of demand. Retired classes are no longer available for the free retake.
If you are not satisfied with our live, Instructor-led training (ILT) for any reason,
we'll refund 100% of the purchase price.
* Money-back guarantee applicable for instructor-led training (ILT) courses only. In cases where digital courseware is used, the cost of the materials will be deducted from the refund if already activated or accessed. Should there be additional elements, components or content those are forfeited.
Hard copy materials need to be returned to ONLC for full refund—either leave the hard copy materials in the ONLC classroom, or ship it to our corporate HQ if you are a home/office attendee. Refund offer does not apply if student cancels or reschedules 14 or less days before the class, and is null and void if a Make-up policy registration or a self-study course/event.