Outlook Intermediate Course Outline
Special Note to New Hampshire Residents
This course has not yet been approved by the New Hampshire Department of Education. Please contact us for an update on when the class will be available in New Hampshire.
*** Version Note ***
This course is for individuals using Outlook 2019, 2016, 2013 or 2010 and is taught using Outlook 2019 software. However, there are very few differences between the 2019 and the 2016, 2013 and 2010 versions from an end-user's perspective. Our instructors have used all 4 versions and will be able to quickly highlight the several small changes to the user interface. Users of any of the 4 versions of Outlook will have no problem learning in the 2019 software environment.
Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it's likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted with the rise of social media and the widespread adoption of mobile technologies. Many organizations have implemented mail management systems that combine the back-end power of Microsoft® Exchange Server and the front-end intuitive user interface of Microsoft® Office Outlook® 2019.
In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.
This course builds upon the foundational knowledge presented in the Microsoft ® Office Outlook® 2019: Part 1 course and will help you customize a communication system well-suited to your work style.
This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification.
In this course, you will use Outlook’s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook archives and data file settings.
Insert objects in messages, and modify properties and global options.
Organize, search, and manage messages.
Protect your mailbox and manage its size.
Use rules and Quick Steps to automate message management.
Work with advanced calendar settings.
Import and forward contacts.
Manage activities by assigning tasks to others.
Delegate access to and share Outlook items with others.
Archive and back up Outlook items using data files.
This course is intended for people who have a basic understanding of Microsoft® Office Outlook® and want to know how to use its advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks.
To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Additionally, it will benefit you to have basic Outlook skills. You can obtain this level of skills and knowledge by taking:
Lesson 1: Modifying Message Properties and Customizing Outlook
Topic A: Insert Advanced Characters and Objects
Topic B: Modify Message Properties
Topic C: Add Email Accounts to Outlook
Topic D: Customize Outlook Options
Lesson 2: Organizing, Searching, and Managing Messages
Topic A: Group and Sort Messages
Topic B: Filter and Manage Messages
Topic C: Search Outlook Items
Lesson 3: Managing Your Mailbox
Topic A: Manage Junk Email Options
Topic B: Manage Your Mailbox Size
Lesson 4: Automating Message Management
Topic A: Use Automatic Replies
Topic B: Use Rules to Organize Messages
Topic C: Create and Use Quick Steps
Lesson 5: Working with Calendar Settings
Topic A: Set Advanced Calendar Options
Topic B: Create and Manage Additional Calendars
Topic C: Manage Meeting Responses
Lesson 6: Managing Contacts
Topic A: Import and Export Contacts
Topic B: Use Electronic Business Cards
Topic C: Forward Contacts
Lesson 7: Managing Activities by Using Tasks
Topic A: Assign and Manage Tasks
Lesson 8: Sharing Outlook Items
Topic A: Delegate Access to Outlook Folders
Topic B: Share Your Calendar
Topic C: Share Your Contacts
Lesson 9: Managing Outlook Data Files
Topic A: Use Archiving to Manage Mailbox Size
Topic B: Work with Outlook Data Files
Appendix A: Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400
Appendix B: Configuring Email Message Security Settings
Appendix C: Microsoft® Office Outlook® 2019 Common Keyboard Shortcuts
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