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Outlook Intermediate Course Outline

 (1 day)
Version 2019
Special Note to New Hampshire Residents
This course has not yet been approved by the New Hampshire Department of Education. Please contact us for an update on when the class will be available in New Hampshire.

*** Version Note ***
This course is for individuals using Outlook 2019, 2016, 2013 or 2010 and is taught using Outlook 2019 software. However, there are very few differences between the 2019 and the 2016, 2013 and 2010 versions from an end-user's perspective. Our instructors have used all 4 versions and will be able to quickly highlight the several small changes to the user interface. Users of any of the 4 versions of Outlook will have no problem learning in the 2019 software environment.

Overview
Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it's likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted with the rise of social media and the widespread adoption of mobile technologies. Many organizations have implemented mail management systems that combine the back-end power of Microsoft® Exchange Server and the front-end intuitive user interface of Microsoft® Office Outlook® 2019.

In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.

This course builds upon the foundational knowledge presented in the Microsoft ® Office Outlook® 2019: Part 1 course and will help you customize a communication system well-suited to your work style.

This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification.

Course Objectives
In this course, you will use Outlook’s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook archives and data file settings.

You will:
Insert objects in messages, and modify properties and global options.
Organize, search, and manage messages.
Protect your mailbox and manage its size.
Use rules and Quick Steps to automate message management.
Work with advanced calendar settings.
Import and forward contacts.
Manage activities by assigning tasks to others.
Delegate access to and share Outlook items with others.
Archive and back up Outlook items using data files.

Target Student
This course is intended for people who have a basic understanding of Microsoft® Office Outlook® and want to know how to use its advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks.

Prerequisites
To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Additionally, it will benefit you to have basic Outlook skills. You can obtain this level of skills and knowledge by taking:
Outlook® Introduction

Course Outline

Lesson 1: Modifying Message Properties and Customizing Outlook
Topic A: Insert Advanced Characters and Objects
Topic B: Modify Message Properties
Topic C: Add Email Accounts to Outlook
Topic D: Customize Outlook Options

Lesson 2: Organizing, Searching, and Managing Messages
Topic A: Group and Sort Messages
Topic B: Filter and Manage Messages
Topic C: Search Outlook Items

Lesson 3: Managing Your Mailbox
Topic A: Manage Junk Email Options
Topic B: Manage Your Mailbox Size

Lesson 4: Automating Message Management
Topic A: Use Automatic Replies
Topic B: Use Rules to Organize Messages
Topic C: Create and Use Quick Steps

Lesson 5: Working with Calendar Settings
Topic A: Set Advanced Calendar Options
Topic B: Create and Manage Additional Calendars
Topic C: Manage Meeting Responses

Lesson 6: Managing Contacts
Topic A: Import and Export Contacts
Topic B: Use Electronic Business Cards
Topic C: Forward Contacts

Lesson 7: Managing Activities by Using Tasks
Topic A: Assign and Manage Tasks

Lesson 8: Sharing Outlook Items
Topic A: Delegate Access to Outlook Folders
Topic B: Share Your Calendar
Topic C: Share Your Contacts

Lesson 9: Managing Outlook Data Files
Topic A: Use Archiving to Manage Mailbox Size
Topic B: Work with Outlook Data Files

Appendix A: Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400

Appendix B: Configuring Email Message Security Settings

Appendix C: Microsoft® Office Outlook® 2019 Common Keyboard Shortcuts
View outline in Word

WOU219

Attend hands-on, instructor-led Outlook Intermediate training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

For additional training options, check out our list of Outlook Courses and select the one that's right for you.

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