Welcome to ONLC Training Centers
Welcome to ONLC Training Centers
Attend Microsoft Dynamics CRM classes at ONLC Training Centers

Microsoft Dynamics CRM Training Classes & Certifications

 

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and maintain a clear picture of customers, from first contact through to purchase and post-sales. You can learn Dynamics CRM 2015, 2013 or 2011 with training classes at ONLC.

Our classes are appropriate for both CRM On-Premises and CRM Online users. This training can also help you prepare for Microsoft certification.

Attend hands-on, instructor-led training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.


NOTE
: Per Microsoft, Dynamics CRM classes are no longer eligible for SA Voucher use. That eligibility ended December 31, 2015.

 



Click the title of the classes marked with the green flag () to see specific locations and dates of Ready to Run classes.  Click the title of the classes marked with the yellow flag () to see specific locations and dates of Early Notice classes.

Class Information
Click Title for Dates & Outlines Days Fee
Microsoft Dynamics CRM (Approriate for multiple versions)
80667: Introduction to Microsoft Dynamics CRM 1 $595
80444: Workflow and Dialog Processes in Microsoft Dynamics CRM 1 $595
80445: Reporting in Microsoft Dynamics CRM 1 $595
Microsoft Dynamics CRM 2016
80729: Customization and Configuration in Microsoft Dynamics CRM 2016 3 $1795
Microsoft Dynamics CRM 2013
80539: Installation and Deployment in Microsoft Dynamics CRM 2 $1195
80542: Customization and Configuration in Microsoft Dynamics CRM 3 $1795    
80545: Customer Service in Microsoft Dynamics CRM 1 $595    
80546: Sales Management in Microsoft Dynamics CRM 1 $595

 

CERTIFICATION

Use this chart to see how certifications relate.
Click on a certification title within the table or scroll down to view
the associated courses and required exams.

STANDARD PATH
Based on
Microsoft
Technology

Microsoft Specialist
CRM 2013
Micrsoft Dynamics CRM 2013 training classes at ONLC

Microsoft Specialist: Microsoft Dynamics CRM 2013 Applications

Micrsoft Dynamics CRM 2013 training classes at ONLC

Microsoft Specialist: Microsoft Dynamics CRM 2013 Deployment

Micrsoft Dynamics CRM 2013 training classes at ONLC

Microsoft Specialist: Microsoft Dynamics CRM 2013 Customization & Configuration

 

 

CRM 2013 Specialist Certifications

Microsoft Specialist: Dynamics CRM 2013 Applications

Microsoft Specialist: Dynamics CRM 2013 Applications

To achieve this certification you must pass the designated exam. You can help prepare for the exam by attending the courses listed.

Certification Exam

MB2-700 Microsoft Dynamics CRM 2013 Applications

Authorized Courses
(click course title for outline & dates)

80545: Customer Service in Microsoft Dynamics CRM 2013 (1 Day)
This one-day course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. View outline & dates

80546: Sales Management in Microsoft Dynamics CRM 2013 (1 Day)
This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. View outline & dates

 


 

Microsoft Specialist: Dynamics CRM 2013 Deployment

Microsoft Specialist: Dynamics CRM 2013 Deployment

To achieve this certification you must pass the designated exam. You can help prepare for the exam by attending the courses listed.

Certification Exam

MB2-702 Microsoft Dynamics CRM 2013 Deployment

Authorized Courses
(click course title for outline & dates)

80539: Installation and Deployment in Microsoft Dynamics CRM 2013 (2 Days)
This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: CRM Server, E-Mail Router, and CRM for Office Outlook. The course also covers upgrading from earlier versions, configuring an Internet-facing Deployment and administration tasks. View outline & dates


Microsoft Specialist: Dynamics CRM 2013 Customization & Configuration

Microsoft Specialist: Dynamics CRM 2013 Customization and Configuration

To achieve this certification you must pass the designated exam. You can help prepare for the exam by attending the courses listed.

Certification Exam

MB2-703 Microsoft Dynamics CRM 2013 Customization and Configuration

Authorized Courses
(click course title for outline & dates)

80542: Customization and Configuration in Microsoft Dynamics CRM 2013 (3 Days)
This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution. View outline & dates

 

NEWS & OFFERS

 

Microsoft Dynamics CRM 2011 Exam Retirements
Microsoft retired all Dynamics CRM 2011 exams on January 31, 2016.

 

Microsoft Dynamics CRM 4.0 Certifications
All certification exams for CRM 4.0 were retired as of November 2012.

Client Relationship Management (CRM)
Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

ONLC also offers classes for salesforce.com which is another popular CRM program.

 

Top of page Top of page

 


Questions?
To learn more about ONLC's classes or in the event of questions contact our Education Advisors at:

1.800.288.8221

 

 

Locations
Virtual Dynamics-CRM training
AlabamaBirmingham Dynamics-CRM trainingBirmingham Dynamics-CRM training
Huntsville Dynamics-CRM trainingMobile Dynamics-CRM trainingMontgomery Dynamics-CRM training
ArkansasBentonville Dynamics-CRM trainingFayetteville Dynamics-CRM training
Little Rock Dynamics-CRM trainingLittle Rock Dynamics-CRM training
ArizonaPhoenix Dynamics-CRM trainingScottsdale Dynamics-CRM training
Tucson Dynamics-CRM training
CaliforniaBakersfield Dynamics-CRM trainingElk Grove Dynamics-CRM training
Fresno Dynamics-CRM trainingGlendale Dynamics-CRM trainingIrvine Dynamics-CRM training
Los Angeles Dynamics-CRM trainingLos Angeles Dynamics-CRM trainingManhattan Beach Dynamics-CRM training
Orange Dynamics-CRM trainingPalo Alto Dynamics-CRM trainingPetaluma Dynamics-CRM training
Pleasanton Dynamics-CRM trainingRedwood City Dynamics-CRM trainingRiverside Dynamics-CRM training
Sacramento Dynamics-CRM trainingSan Diego Dynamics-CRM trainingSan Diego Dynamics-CRM training
San Diego Dynamics-CRM trainingSan Francisco Dynamics-CRM trainingSan Jose Dynamics-CRM training
Walnut Creek Dynamics-CRM trainingWoodland Hills Dynamics-CRM training
ColoradoBoulder Dynamics-CRM trainingCentennial Dynamics-CRM training
Colorado Springs Dynamics-CRM trainingCommerce City Dynamics-CRM trainingDenver Dynamics-CRM training
Ft. Collins Dynamics-CRM trainingGrand Junction Dynamics-CRM trainingLakewood Dynamics-CRM training
Loveland Dynamics-CRM training
ConnecticutCheshire Dynamics-CRM trainingDanbury Dynamics-CRM training
East Granby Dynamics-CRM trainingHartford Dynamics-CRM trainingRocky Hill Dynamics-CRM training
Shelton Dynamics-CRM trainingStamford Dynamics-CRM training
District of ColumbiaWashington Dynamics-CRM trainingWashington Dynamics-CRM training
DelawareWilmington Dynamics-CRM training
FloridaBoca Raton Dynamics-CRM trainingBonita Springs Dynamics-CRM training
Bradenton Dynamics-CRM trainingClearwater Dynamics-CRM trainingDaytona Beach Dynamics-CRM training
Fort Lauderdale Dynamics-CRM trainingFort Myers Dynamics-CRM trainingJacksonville Dynamics-CRM training
Kissimmee Dynamics-CRM trainingLake Mary Dynamics-CRM trainingLakeland Dynamics-CRM training
Land 'O Lakes Dynamics-CRM trainingMelbourne Dynamics-CRM trainingMiami Dynamics-CRM training
Miami Dynamics-CRM trainingMiramar Beach Dynamics-CRM trainingOrange Park Dynamics-CRM training
Orlando Dynamics-CRM trainingOrlando Dynamics-CRM trainingOrlando Dynamics-CRM training
Palm Beach Gardens Dynamics-CRM trainingPensacola Dynamics-CRM trainingPlantation Dynamics-CRM training
St. Petersburg Dynamics-CRM trainingTallahassee Dynamics-CRM trainingTampa Dynamics-CRM training
Tampa Dynamics-CRM trainingVero Beach Dynamics-CRM training
GeorgiaAlpharetta Dynamics-CRM trainingAtlanta Dynamics-CRM training
Columbus Dynamics-CRM trainingDuluth Dynamics-CRM trainingKennesaw Dynamics-CRM training
Macon Dynamics-CRM trainingMartinez Dynamics-CRM trainingSavannah Dynamics-CRM training
IowaBettendorf Dynamics-CRM trainingCedar Rapids Dynamics-CRM training
Des Moines Dynamics-CRM training
IdahoBoise Dynamics-CRM trainingMeridian Dynamics-CRM training
IllinoisChicago Dynamics-CRM trainingGurnee Dynamics-CRM training
Joliet Dynamics-CRM trainingNorthbrook Dynamics-CRM trainingOakbrook Terrace Dynamics-CRM training
Peoria Dynamics-CRM trainingRockford Dynamics-CRM trainingSchaumburg Dynamics-CRM training
Warrenville Dynamics-CRM training
IndianaCarmel Dynamics-CRM trainingEvansville Dynamics-CRM training
Fort Wayne Dynamics-CRM trainingGreenwood Dynamics-CRM trainingIndianapolis Dynamics-CRM training
South Bend Dynamics-CRM training
KansasLenexa Dynamics-CRM trainingTopeka Dynamics-CRM training
Wichita Dynamics-CRM training
KentuckyFlorence Dynamics-CRM trainingLexington Dynamics-CRM training
Louisville Dynamics-CRM training
LouisianaBaton Rouge Dynamics-CRM trainingLafayette Dynamics-CRM training
New Orleans Dynamics-CRM training
MassachusettsBoston Dynamics-CRM trainingBraintree Dynamics-CRM training
Danvers Dynamics-CRM trainingEast Longmeadow Dynamics-CRM trainingMansfield Dynamics-CRM training
Newton Dynamics-CRM trainingNorth Andover Dynamics-CRM trainingNorwell Dynamics-CRM training
Westborough Dynamics-CRM trainingWoburn Dynamics-CRM trainingWorcester Dynamics-CRM training
MarylandAnnapolis Dynamics-CRM trainingBaltimore Dynamics-CRM training
Bethesda Dynamics-CRM trainingColumbia Dynamics-CRM trainingEllicott City Dynamics-CRM training
Frederick Dynamics-CRM trainingGreenbelt Dynamics-CRM trainingOwings Mills Dynamics-CRM training
Rockville Dynamics-CRM trainingTowson Dynamics-CRM training
MainePortland Dynamics-CRM training
MichiganAnn Arbor Dynamics-CRM trainingGrand Rapids Dynamics-CRM training
Kalamazoo Dynamics-CRM trainingLivonia Dynamics-CRM trainingMason Dynamics-CRM training
Novi Dynamics-CRM trainingSouthfield Dynamics-CRM trainingTraverse City Dynamics-CRM training
Troy Dynamics-CRM training
MinnesotaBloomington Dynamics-CRM trainingMaple Grove Dynamics-CRM training
Minneapolis Dynamics-CRM trainingMinneapolis Dynamics-CRM trainingRochester Dynamics-CRM training
Woodbury Dynamics-CRM training
MissouriColumbia Dynamics-CRM trainingKansas City Dynamics-CRM training
Lee's Summit Dynamics-CRM trainingO'Fallon Dynamics-CRM trainingSpringfield Dynamics-CRM training
St. Louis Dynamics-CRM trainingSt. Louis Dynamics-CRM training
MississippiGulfport Dynamics-CRM trainingJackson Dynamics-CRM training
MontanaGreat Falls Dynamics-CRM training
North CarolinaAsheville Dynamics-CRM trainingChapel Hill Dynamics-CRM training
Charlotte Dynamics-CRM trainingCharlotte Dynamics-CRM trainingCharlotte Dynamics-CRM training
Fayetteville Dynamics-CRM trainingGreensboro Dynamics-CRM trainingHickory Dynamics-CRM training
Raleigh Dynamics-CRM trainingRaleigh Dynamics-CRM trainingRaleigh Dynamics-CRM training
Wilmington Dynamics-CRM training
North DakotaFargo Dynamics-CRM trainingGrand Forks Dynamics-CRM training
NebraskaLincoln Dynamics-CRM trainingOmaha Dynamics-CRM training
New HampshireBedford Dynamics-CRM trainingConcord Dynamics-CRM training
Londonderry Dynamics-CRM trainingNashua Dynamics-CRM trainingPortsmouth Dynamics-CRM training
New JerseyBridgewater Dynamics-CRM trainingEast Brunswick Dynamics-CRM training
East Rutherford Dynamics-CRM trainingHamilton Dynamics-CRM trainingIselin Dynamics-CRM training
Jersey City Dynamics-CRM trainingMahwah Dynamics-CRM trainingMorristown Dynamics-CRM training
Mount Laurel Dynamics-CRM trainingParamus Dynamics-CRM trainingPrinceton Dynamics-CRM training
Red Bank Dynamics-CRM training
New MexicoAlbuquerque Dynamics-CRM training
NevadaCarson City Dynamics-CRM trainingHenderson Dynamics-CRM training
Las Vegas Dynamics-CRM trainingReno Dynamics-CRM training
New YorkAlbany Dynamics-CRM trainingBohemia Dynamics-CRM training
Buffalo Dynamics-CRM trainingHarrison Dynamics-CRM trainingLiverpool Dynamics-CRM training
Melville Dynamics-CRM trainingMt. Kisco Dynamics-CRM trainingNew York Dynamics-CRM training
New York Dynamics-CRM trainingNew York Dynamics-CRM trainingPoughkeepsie Dynamics-CRM training
Rochester Dynamics-CRM trainingRochester Dynamics-CRM trainingUniondale Dynamics-CRM training
OhioAkron Dynamics-CRM trainingBeachwood Dynamics-CRM training
Beavercreek Dynamics-CRM trainingBoardman Dynamics-CRM trainingCanton Dynamics-CRM training
Cincinnati Dynamics-CRM trainingCincinnati Dynamics-CRM trainingCincinnati Dynamics-CRM training
Cleveland Dynamics-CRM trainingColumbus Dynamics-CRM trainingColumbus Dynamics-CRM training
Dublin Dynamics-CRM trainingIndependence Dynamics-CRM trainingToledo Dynamics-CRM training
Westlake Dynamics-CRM training
OklahomaEdmond Dynamics-CRM trainingOklahoma City Dynamics-CRM training
Tulsa Dynamics-CRM training
OregonBeaverton Dynamics-CRM trainingEugene Dynamics-CRM training
Medford Dynamics-CRM trainingPortland Dynamics-CRM trainingSalem Dynamics-CRM training
Tualatin Dynamics-CRM training
PennsylvaniaAllentown Dynamics-CRM trainingConshohocken Dynamics-CRM training
Erie Dynamics-CRM trainingHuntington Valley Dynamics-CRM trainingLancaster Dynamics-CRM training
Malvern Dynamics-CRM trainingMechanicsburg Dynamics-CRM trainingPhiladelphia Dynamics-CRM training
Pittsburgh Dynamics-CRM trainingPittsburgh Dynamics-CRM trainingSouth York Dynamics-CRM training
State College Dynamics-CRM trainingWexford Dynamics-CRM training
Rhode IslandProvidence Dynamics-CRM trainingWest Warwick Dynamics-CRM training
South CarolinaColumbia Dynamics-CRM trainingGreenville Dynamics-CRM training
Mt. Pleasant Dynamics-CRM training
South DakotaSioux Falls Dynamics-CRM training
TennesseeChattanooga Dynamics-CRM trainingFranklin Dynamics-CRM training
Knoxville Dynamics-CRM trainingMemphis Dynamics-CRM trainingNashville Dynamics-CRM training
TexasAmarillo Dynamics-CRM trainingAustin Dynamics-CRM training
Austin Dynamics-CRM trainingBryan Dynamics-CRM trainingCorpus Christi Dynamics-CRM training
Dallas Dynamics-CRM trainingDallas Dynamics-CRM trainingDenton Dynamics-CRM training
El Paso Dynamics-CRM trainingFort Worth Dynamics-CRM trainingGrapevine Dynamics-CRM training
Houston Dynamics-CRM trainingHouston Dynamics-CRM trainingIrving Dynamics-CRM training
Katy Dynamics-CRM trainingKeller Dynamics-CRM trainingLeague City Dynamics-CRM training
McAllen Dynamics-CRM trainingMidland Dynamics-CRM trainingPlano Dynamics-CRM training
Plano Dynamics-CRM trainingSan Antonio Dynamics-CRM trainingSan Antonio Dynamics-CRM training
Sugar Land Dynamics-CRM trainingThe Woodlands Dynamics-CRM trainingWaco Dynamics-CRM training
UtahProvo Dynamics-CRM trainingSalt Lake City Dynamics-CRM training
VirginiaAlexandria Dynamics-CRM trainingArlington Dynamics-CRM training
Charlottesville Dynamics-CRM trainingFairfax Dynamics-CRM trainingForest Dynamics-CRM training
Fredericksburg Dynamics-CRM trainingGlen Allen Dynamics-CRM trainingHerndon Dynamics-CRM training
Manassas Dynamics-CRM trainingMcLean Dynamics-CRM trainingNewport News Dynamics-CRM training
Norfolk Dynamics-CRM trainingReston Dynamics-CRM trainingRichmond Dynamics-CRM training
Roanoke Dynamics-CRM trainingVirginia Beach Dynamics-CRM training
VermontShelburne Dynamics-CRM training
WashingtonBellevue Dynamics-CRM trainingBellingham Dynamics-CRM training
Bothell Dynamics-CRM trainingFederal Way Dynamics-CRM trainingKennewick Dynamics-CRM training
Lacey Dynamics-CRM trainingMukilteo Dynamics-CRM trainingPuyallup Dynamics-CRM training
Seattle Dynamics-CRM trainingSpokane Dynamics-CRM training
WisconsinBrookfield Dynamics-CRM trainingGlendale Dynamics-CRM training
Green Bay Dynamics-CRM trainingMadison Dynamics-CRM trainingMadison Dynamics-CRM training
Milwaukee Dynamics-CRM training
West VirginiaMartinsburg Dynamics-CRM training
WyomingCasper Dynamics-CRM trainingCheyenne Dynamics-CRM training
ONLC TRAINING CENTERS
800-288-8221
www.onlc.com