Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and maintain a clear picture of customers, from first contact through to purchase and post-sales. You can learn Dynamics CRM 2016 or Dynamics 365 with training classes at ONLC.
Our classes are appropriate for both Microsoft CRM On-Premises and Microsoft CRM Online users.
Attend hands-on, instructor-led training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.
|Click Title for Dates & Outlines||Days||Fee|
|Microsoft Dynamics 365|
|81071: Deployment for Customer Engagement in Microsoft Dynamics 365||1||$595|
|81066: Introduction to Microsoft Dynamics 365 (CRM)||2||$1195|
|81060: Configuration in Microsoft Dynamics 365 (CRM) for Sales and Customer Service||2||$1195|
|81059: Customization in Microsoft Dynamics 365 (CRM) for Sales and Customer Service||3||$1795|
|Microsoft Dynamics 2016|
|80667: Introduction to Microsoft Dynamics CRM||1||$595|
|80729: Customization and Configuration in Microsoft Dynamics CRM 2016||3||$1795|
Microsoft unified CRM and ERP into the suite called Dynamics 365. Additionally, Microsoft has introduced new Role-based Certfications for Dynamics 365. The new certification model is based on three tiers of expertise: Fundamentals, Associate, and Expert. The new credentials replace the MTA, MCSA, MCSE and MCSD certifications.
Other Customer Relationship Management Courses
Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
ONLC also offers classes for Salesforce.com which is another popular Customer Relationship Management software program.
To learn more about ONLC's classes or in the event of questions contact our Education Advisors at: