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Microsoft Dynamics CRM Training Classes & Certifications



Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and maintain a clear picture of customers, from first contact through to purchase and post-sales. You can learn Dynamics CRM 2016 or Dynamics 365 with training classes at ONLC.

Our classes are appropriate for both Microsoft CRM On-Premises and Microsoft CRM Online users.

Attend hands-on, instructor-led training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.


Dynamics CRM Classes

Click the title of the classes marked with the green flag () to see specific locations and dates of Ready to Run classes.  Click the title of the classes marked with the yellow flag () to see specific locations and dates of Early Notice classes.

Class Information
Click Title for Dates & Outlines Days Fee
Microsoft Dynamics 365
81071: Deployment for Customer Engagement in Microsoft Dynamics 365 1 $595    
81066: Introduction to Microsoft Dynamics 365 (CRM) 2 $1195    
81060: Configuration in Microsoft Dynamics 365 (CRM) for Sales and Customer Service 2 $1195    
81059: Customization in Microsoft Dynamics 365 (CRM) for Sales and Customer Service 3 $1795    
Microsoft Dynamics 2016
80667: Introduction to Microsoft Dynamics CRM 1 $595    
80729: Customization and Configuration in Microsoft Dynamics CRM 2016 3 $1795    


See the new Dynamics 365 courses & certifications

See Salesforce.com training


Dynamics CRM Certification

Microsoft unified CRM and ERP into the suite called Dynamics 365. Additionally, Microsoft has introduced new Role-based Certfications for Dynamics 365. The new certification model is based on three tiers of expertise: Fundamentals, Associate, and Expert. The new credentials replace the MTA, MCSA, MCSE and MCSD certifications.

See Microsoft's new certifications




News & Offers

Other Customer Relationship Management Courses
Customer relationship management (CRM) is a system for managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

ONLC also offers classes for Salesforce.com which is another popular Customer Relationship Management software program.



To learn more about ONLC's classes or in the event of questions contact our Education Advisors at: