PL-7008: Create Copilots with Copilot Studio Course Outline
Special Note to New Hampshire ResidentsThis course has not yet been approved by the New Hampshire Department of Education. Please contact us for an update on when the class will be available in New Hampshire.
Overview
This comprehensive course delves into the world of custom copilots using Microsoft Copilot Studio. Participants will gain hands-on experience in creating, managing, and enhancing intelligent conversational agents. The course covers a wide range of topics, from basic copilot creation to advanced features like entity management, variable usage, and integration with other Microsoft technologies.
Throughout the course, learners will develop practical skills in building effective copilots, designing conversational flows, and leveraging AI capabilities to improve user interactions. By the end of this training, participants will be equipped with the knowledge and tools to create sophisticated, custom copilots that can significantly enhance customer service and streamline internal processes.
Who Should Attend
This course is ideal for app makers, developers, and IT professionals who want to create intelligent conversational interfaces using Microsoft Copilot Studio. It's suitable for those new to copilot development as well as experienced professionals looking to enhance their skills with the latest AI-powered tools.
Prerequisites
Participants should have a basic understanding of data modeling concepts in Microsoft Dataverse and familiarity with Copilot Studio. Some experience with Microsoft Power Platform is beneficial but not required.
COURSE OUTLINE
Build an Initial Copilot with Microsoft Copilot Studio
Copilot creation process
Using the conversational builder
Implementing Generative Answers
Deploying copilots
Manage Topics in Microsoft Copilot Studio
Working with bot topics
Branching topics
Creating topics for existing support content
Managing system fallback topics
Topic management best practices
Work with Entities and Variables in Microsoft Copilot Studio
Understanding entities and their types
Creating and using custom entities
Implementing entities in conversations
Working with variables
Reusing variables across topics
Enhance Microsoft Copilot Studio Copilots
Leveraging Power Automate for additional actions
Implementing copilot actions
Transferring conversations to Omnichannel for Customer Service
Creating topics from existing support content
Understanding trigger types
Analyzing copilot performance
Create a Copilot with Microsoft Copilot Studio and Dataverse for Teams
Creating your first copilot
Modifying topics
Adding inputs, variables, and conditions
Calling actions to pull Dataverse for Teams data
Publishing and sharing your copilot
Create Copilots with Microsoft Copilot Studio
Preparing the environment
Creating custom tables
Building a bot with new AI capabilities
Creating and managing topics
Setting up Generative AI
View outline in Word
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