Welcome to ONLC Training Centers

Software Quality Assurance

Class Dates
(click date for class times)
(click Enroll for locations)

Fee:  $2095
Need a price quote?

Follow the link to our self-service price quote form to generate an email with a price quote.

Need a class for a group?

We can deliver this class for your group. Follow the link to request more information.

Email Alert

Receive an email when this class is available as "Ready to Run" or "Early Notice" status.

Train from your home or office

If you have high-speed internet and a computer you can likely take this class from your home or office.

Software Quality Assurance Course Outline

Software Quality Assurance (SQA) is NOT the same as Software Testing. True SQA deals with the processes producing software, whereas Testing and other forms of Software Quality Control (SQC) deal with the products of those processes. Both are important for reliably producing quality software. If you are looking for a class only on testing, see:
Effective Methods of Software Testing Workshop.

Proactive SQA™ is a key basis of significant value-enhancing revisions to IEEE SQA Std. 730’s often-resisted traditional view of SQA, which is largely limited to after-the-fact “traffic cop” enforcement of procedural compliance. Effective SQA can and should do far more, contributing proactively to assure the software process in fact does the right things well so it truly produces high quality cheaper by catching and preventing errors early.

This interactive workshop explains common SQA misconceptions and the six functions SQA should perform to provide far greater value, analyzes why SQA groups so frequently have failed in IS, and presents practical approaches for successfully using SQA effectively throughout any life cycle to produce high quality systems. Because some distinguish SQA as reviewing documents vs. testing’s executing code, key concepts and techniques are presented for reviewing requirements and designs. And, because some still expect an SQA course to be about testing, half of this class does describe testing content more briefly than in our Effective Methods of Software Testing Workshop.

Participants will learn:
* What SQA is and why SQA is NOT SQC (testing).
* Reasons for SQA failures and factors critical to success of SQA in IS development.
* The six Proactive Software Quality Assurance™ functions that SQA should perform.
* Proactive methods for more effectively reviewing requirements and designs.
* A structured Proactive Testing™ model of which testing activities should be performed when and by whom within the life cycle to maximize testing efficiency and effectiveness.
* Truly agile test planning techniques that prevent showstoppers.
* Designing tests that spot numerous ordinarily-overlooked defects in less time.
* Applying risk analysis, reusable testware, and metrics to perform more thorough testing in less time..
* Measuring system quality and SQA/Testing effectiveness.

This course has been designed for quality and testing specialists, systems and business managers, project leaders, analysts, auditors, and others responsible for information system quality.

Course Outline

Exercise: What is quality, quality assurance
Quality in the project manager’s triangle
Quality is free, cost of poor quality
What we, others mean by quality
Need for positive common quality definition
Quality factors and quality dimensions
Engineered Deliverable Quality
Quality assurance vs. quality control
SQA in IEEE Stds. 12207 and 730
Proactive SQA changes in IEEE Std. 730
Not just ‘traffic cop’ compliance

REAL vs. Presumed processes, silos
Exercise: Your software process
Defect injection, detection, ejection metrics
Economics of quality problems in life cycle
Making the business case for SQA
Life cycle concepts, waterfall vs. iterative
Process capability, variation, improvement
Project, process, product measures
Direct and indirect process evaluation
SEI Process Capability Maturity Models

Exercise: Why SQA groups so often fail
SQA groups’ changes over time
Common SQA interpretations, issues
Quality control (QC) testing
‘QA Test’
Document and procedure compliance
‘QA Reviews’ and toll gates
Standards and procedures manuals
Staffing and organizational influence
Reasons for resistance to SQA
SQA needs broader view of quality
Proactive SQA™ for effectiveness
Assuring processes vs. doing it all
6 functions of effective software QA
QA Plans, quality reviews of deliverables
Exercise: Managing SQA tasks, resources
Engineering standards, conventions
Quality controls at all key points
Project control
Configuration management, checkpoints
Recordkeeping and auditing
Metrics and analysis for improvement
Exercise: Key product and process metrics
Promoting awareness and recognition

Role of requirements in producing quality
Exercise: ‘Established Requirements’ issues
Exercise: Reviewing Requirements
Unrecognized weaknesses of “Regular Way”
Why review of requirements fails
Formal technical reviews, procedures
Review approaches, formality
Often overlooked walkthrough limitations
Why reviews so economically find defects
Foundation technique, topic guidelines
Evaluating requirements form, testability
REAL, business vs. system requirements
Finding overlooked, incorrect requirements
Reviewing design suitability and content
Four powerful design review CAT-Scans
Exercise: Reviews and Software Process QA

Testing for correctness vs. testing for errors
Developer views of testing
Reactive testing—out of time, but not tests
Proactive Testing Life Cycle model
CAT-Scan Approach to find more errors
Dynamic, passive and active static testing
V-model and objectives of each test level
Developer vs. independent test group testing
Strategy—create fewer errors, catch more
Four keys to effective testing
Need for testing sampling
Written vs. not written benefits and issues
Test activities that save the developer’s time
The “we don’t have time” fallacy

Risk elements, relation to testing
Proactive vs. reactive risk analysis
IEEE Standard for Test Documentation
Benefits of the structure
Enabling manageability, reuse, selectivity
Test plans vs. test designs, cases, procedures
Exercise: Anticipating showstoppers
Risk-based way to define test units
Letting testing drive development
Preventing major cause of overruns
Master Test Plan counterpart to project plan
Approach, use of automated tools
Entry/exit criteria, anticipating change

IEEE Standard on Unit Testing
Functional (Black Box) testing strategy
3-level top-down test planning and design
Exercise: Functionality matrix
Detailed Test Plan technical document
White box structural testing coverage
Use cases, revealing overlooked conditions
Exercise: Defining use case test coverage

Graphical technique to simplify integrations
Integration test plans prevent schedule slips
Smoke tests; system and special testing
Daily, top- and bottom-down builds strategy

Exercise: Your challenges and issues
Exercise: Disciplined brainstorming
Checklists find more overlooked conditions
Data formats, data and process models
Business rules, decision tables and trees
Equivalence classes and boundary values
Formal, informal Test Design Specifications
Leveraging reusable test designs
Test Case Specifications vs. test data values
Writing test cases, script/matrix
Embedding keystroke-level procedural detail
Exploratory testing applied most effectively

Defect isolation
Defect reporting, categories and analysis
Defect reports that prompt suitable action
Exercise: Measures for managing testing
Common measures of test status, issues
Exercise: Test status report audiences
Projecting when software is good enough
Exercise: Measuring testing effectiveness
Exercise: Post-Implementation Review

View outline in Word


Attend hands-on, instructor-led Software Quality Assurance training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

For additional training options, check out our list of Business Process Courses and select the one that's right for you.


Class Format
Class Policies
Student Reviews

First Name

Last Name