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MS-740: Troubleshooting Microsoft Teams

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MS-740: Troubleshooting Microsoft Teams Course Outline

Special Note to New Hampshire Residents
This course has not yet been approved by the New Hampshire Department of Education. Please contact us for an update on when the class will be available in New Hampshire.

This course teaches you how to troubleshoot Microsoft Teams, including voice issues, live events, and messaging. In this course, you’ll explore how to configure and troubleshoot client and services issues.

Who Should Attend?
The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Teams issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.

Course Outline

1 - Introduce Troubleshooting Microsoft Teams
Describe Teams
Describe Teams administration
Diagnose common Teams problems
Use a troubleshooting methodology
Perform initial data collection
Develop and implement a plan of action

2 - Troubleshoot Microsoft Teams Voice Issues
Explore audio and video quality issues
Understand emergency calling issues
Troubleshoot direct routing issues

3 - Troubleshoot Microsoft Teams Meetings Live Events and Messaging
Troubleshoot meeting creation
Troubleshoot recording issues
Investigate sharing issues
Troubleshoot meeting attendee access
Optimize live events
Troubleshoot messaging issues
Troubleshoot reporting

4 - Configure and Troubleshoot Microsoft Teams Clients and Services
Install and update Teams client software
Troubleshoot Teams client startup and configuration
Troubleshoot audio and video devices
Troubleshoot Teams desktop client performance issues
Configure and troubleshoot audio conferencing
Troubleshoot voice
Troubleshoot phone system issues

5 - Troubleshoot Federation Issues
Troubleshoot issues interoperating with Skype for Business
Troubleshoot Teams federation issues

6 - Troubleshoot Issues Signing into Microsoft Teams
Validate network configuration
Review and configure Conditional Access policies
Troubleshoot account issues
Review sign-in logs
Troubleshoot external and guess access
Manage inactive guest users

7 - Troubleshoot Apps and Channels
Troubleshoot issues with apps
Troubleshoot issues with public and private channels

8 - Troubleshoot File Sharing
Troubleshoot file sharing in person-to-person private chat
Troubleshoot file issues for private channels
Troubleshoot file uses for public channels
View outline in Word


Attend hands-on, instructor-led MS-740: Troubleshooting Microsoft Teams training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

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