Exam Pass Guarantee
Classes with Exam Prep & Vouchers
ONLC is committed to the success of our students and we are confident in the training you'll receive. For training with ONLC that provides an exam prep and exam voucher as part of your purchase, we offer our Exam Pass Guarantee:
If you don’t pass the authorized certification exam on your first try,
you can receive up to
two (2) additional exam vouchers
free of charge.
Learners who attended the ILT format may retake that same class at no charge.*
To qualify for our Exam Pass Guarantee your class at ONLC must come with an exam voucher and test prep as part of the purchase and you must meet these guidelines:
- Meet Prerequisites.
You meet the course requirements for prior knowledge and experience before attending the class.
- Take Entire Class. For Instructor-led Training (ILT) courses you must attend every day of the course and actively participate and follow along with the class. For On-Demand, self-study courses you must review all of the material plus take and pass all of the quizzes in the course.
- Score 85% or higher on Practice Tests. Within 1 year of the last day of your class, the student must take the practice test in certification mode or Quick Quiz Mode and score 85% or higher.
- Contact Us. Send your test prep score and your request for an authorized exam voucher to ONLC's Exam Review Team.
- Take Authorized Exam in Timely Fashion. The authorized exam must be taken within 30 days of your last successful practice test of the same title.
If you fail the authorized exam...
- Submit Proof. If you fail the authorized exam on your first try, send your authorized exam score AND your practice test scores to ONLC's Exam Review Team.
- Study Some More. Review your course materials and if desired you may retake the instructor-led class one time (1x) for free—call ONLC's toll free number below to schedule your free retake class. You will need to use your original course materials for the retake. We recommend you also continue studying and possibly retake the practice test.
- Get New Exam Voucher. We will send a new exam voucher to you. We strongly recommend that you retake the authorized exam within 30 days.
*Terms & Conditions
- Good on any certification add-on offer that includes an "Exam Pass Guarantee" and has an associated practice exam software package. Training can be instructor-led or self-study.
- The replacement exam voucher must be used within 6 months of attending the original course.
- Voucher Limit of a maximum total of three (3) vouchers per exam number per student.
- If a practice test is not available or included with your class, new exam vouchers cannot be issued.
- No substitutions allowed, not applicable for expired vouchers, self-study or those who have not attended that training with ONLC.
- Free class retake limited to ILT course and must be taken within 12 months of original ILT class.
Should you have questions about our Exam Pass Guarantee please send email to ONLC's Exam Review Team or call toll free:
(M-F, 8am-6pm EASTERN)