Exam Pass Guarantee
Classes with Exam Prep & Vouchers
ONLC is committed to the success of our students. We are so confident in our instructors and training content that we offer this Exam Pass Guarantee:
If you don’t pass the authorized exam on your first try, you can retake our class
and receive up to two (2) additional exam vouchers free of charge.*
To qualify for our Exam Pass Guarantee your technical-level, instructor-led class at ONLC must come with an exam voucher and test prep as part of the purchase and you follow these guidelines:
- Meet Prerequisites.
You meet the course requirements for prior knowledge and experience before attending the class.
- Attend Entire Class. You must attend every day of the Instructor-led training (ILT) course, actively participate and follow along with the class.
- Score 85% or higher on Practice Tests. Within 1 year of the last day of your class, the student must take the practice test in certification mode and score 85% or higher.
- Contact Us. Send your test prep score and your request for an authorized exam voucher to ONLC's Exam Review Team.
- Take Authorized Exam in Timely Fashion. The authorized exam must be taken within 30 days of your last successful practice test of the same title.
If you fail the authorized exam...
- Submit Proof. If you fail the authorized exam on your first try, send your authorized exam score AND your practice test scores to ONLC's Exam Review Team.
- Study Some More. Review your course materials and if desired you may retake the instructor-led class one time (1x) for free—call ONLC's toll free number below to schedule your free retake class. You will need to use your original course materials for the retake. We recommend you also continue studying and possibly retake the practice test.
- Get New Exam Voucher. We will send a new exam voucher to you. We strongly recommend that you retake the authorized exam within 30 days.
*Terms & Conditions
- The replacement exam voucher must be used within 6 months of attending the original course.
- Voucher Limit. A maximum total of three (3) vouchers per exam number per student.
- If a practice test is not available or included with your technical-level ILT class, new exam vouchers cannot be issued.
- Exam Pass Guarantee is only valid for students attending ONLC's technical-level, instructor-led training (ILT) courses that come with a test prep and exam voucher.
- Not applicable for end-user/business-user level courses or MOS Bundle.
- No substitutions allowed, and not applicable for expired vouchers.
Should you have questions about our Exam Pass Guarantee please send email to ONLC's Exam Review Team or call toll free:
(M-F, 8am-6pm EASTERN)