ONLC - RCI Frequently Asked Questions

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THE RCI EXPERIENCE
· Changing the IT Industry
· The Master Schedule
· What to Expect Upon Arrival
· Classroom Connections
· Watching the Instructor
· Working on Class Labs

TRAINING TRAVEL OPTIONS
· Low Travel
· No Travel
· Destination Travel

BACKGROUND
· RCI Definitions
· RCI vs. Mentored Learning
· Guarantee
· FAQs
· Is RCI right for me?
· Industry Cancellation Problem

Download RCI Whitepaper

Proven Results with Remote Classroom Instruction

Our Money-Back Guarantee
If you are not satisfied with the quality of an RCI class, simply notify the instructor during the morning of the first day of class, return the courseware, and you will receive a complete refund for the event.

How RCI Increases Customer Satisfaction
We have trained thousands of students with Remote Classroom Instruction. Without our RCI solution, these are individuals who would have either had to travel further to another training site or defer their training to a later date.

With RCI we've been able to provide training in many convenient training locations throughout the northeast. In addition, we've been able to significantly reduce our cancellation rate: now over 90% of the students who register for a course at one of our sites will be able to take that class, on that date, and in that location—without a cancellation.

With RCI customer satisfaction has increased. We conducted a customer satisfaction survey in 2004 and found that 17 percent of the write-in comments were related to cancelled classes. In a similar survey conducted one year later those comments to under 7 percent! In addition, in 2006 we implemented a supplemental course evaluation for RCI students. From those evaluations, we found over 92% of the students stated “yes” when asked if they would take another course in the RCI format.

ONLC TRAINING CENTERS

800-288-8221 (USA) / 302-225-4470 (Other)

www.onlc.com

ONLC Training Centers has grown to be the largest IT training company in the US with over 300 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.
Our Classes	For Companies	RCI™
•Course Schedule (all titles) •Ready to Run Schedule (confirmed dates) •Payment & Registration Policies	•Savings Options & Plans •Microsoft Office Migration •Microsoft Software Assurance Vouchers	•RCI Overview •RCI from Destinations •RCI from Home/Office
Why Register with ONLC	For Professionals	About ONLC
•Fewest Class Cancellations •Training Company Comparison •Reasons to Register Early	•Certification Programs •Savings Plans •Money Back Guarantee	•About Us •Employment Opportunities •Partnering Opportunities
Other Class Info	For Government	Other Information
•Our Training Sites •Our Instructors •Class Credits (CEU/CPE/PDU)	•Federal, State, Local & Military •GSA •DoD 8570.1	•Certification Exams •Computer Classroom Rentals •Contact Us

•U.S. Locations
Over 300 sites across North America...

Alabama Birmingham, AL Huntsville, AL Mobile, AL Montgomery, AL Arizona Phoenix, AZ Scottsdale, AZ Tucson, AZ Arkansas Bentonville, AR Little Rock, AR California Bakersfield, CA El Segundo, CA Fresno, CA Glendale / Burbank, CA Irvine, CA Los Angeles, CA Manhattan Beach, CA Orange, CA Petaluma, CA Pleasanton, CA Redwood City, CA Riverside, CA Sacramento, CA San Diego, CA San Francisco, CA San Jose, CA Walnut Creek, CA Woodland Hills, CA Colorado Boulder, CO Centennial, CO Colorado Springs, CO Denver, CO Grand Junction, CO Loveland, CO Connecticut Danbury, CT East Granby, CT Hartford, CT Newington, CT Shelton, CT Stamford, CT Waterbury / Cheshire, CT Delaware Wilmington, DE District of Columbia Washington, DC	Florida Boca Raton, FL Bradenton / Sarasota, FL Daytona Beach, FL Ft. Lauderdale, FL Ft. Myers, FL Jacksonville, FL Kissimmee, FL Lake Mary, FL Lakeland, FL land O' Lakes, FL Miami, FL Miramar Beach, FL Naples, FL Orange Park, FL Orlando, FL Palm Beach, FL Plantation, FL St. Petersburg, FL Tallahassee, FL Tampa, FL Georgia Alpharetta, GA Atlanta, GA Buckhead, GA Columbus, GA Duluth, GA Kennesaw, GA Macon, GA Martinez / Augusta, GA Savannah, GA Idaho Boise, ID Illinois Chicago, IL Gurnee, IL Joliet, IL Naperville, IL Northbrook, IL Oakbrook Terrace, IL Peoria, IL Rockford, IL Schaumburg, IL Warrenville, IL Indiana Evansville, IN Fort Wayne, IN Indianapolis, IN South Bend, IN Iowa Bettendorf, IA Cedar Rapids, IA Des Moines, IA Kansas Lenexa, KS Overland Park, KS Topeka, KS Wichita, KS Kentucky Erlanger, KY Lexington, KY Louisville, KY Louisiana Baton Rouge, LA Lafayette, LA Mandeville, LA New Orleans, LA	Maine Portland, ME Maryland Annapolis, MD Baltimore, MD Bethesda, MD Columbia, MD Frederick, MD Greenbelt, MD Owings Mills, MD Rockville, MD Massachusetts Andover, MA Boston, MA Braintree, MA Danvers, MA Mansfield, MA Norwell, MA Springfield, MA Taunton, MA Waltham, MA Westborough, MA Woburn, MA Worcester, MA Michigan Ann Arbor, MI Detroit, MI Grand Rapids, MI Kalamazoo / Portage, MI Lansing, MI Novi, MI Traverse City, MI Troy, MI Minnesota Bloomington, MN Champlin, MN Edina, MN Minneapolis, MN Rochester, MN St. Paul, MN Woodbury, MN Mississippi Gulfport, MS Jackson, MS Missouri Columbia, MO Lee's Summit, MO O'Fallon, MO St. Louis, MO Springfield, MO Montana Great Falls, MT Nebraska Lincoln, NE Omaha, NE Nevada Carson City, NV Henderson, NV Las Vegas, NV Reno, NV New Hampshire Bedford / Manchester, NH Londonderry, NH Nashua, NH Rochester, NH New Jersey Bridgewater, NJ Iselin, NJ Jersey City, NJ Morristown, NJ Mt. Laurel, NJ Paramus, NJ Princeton, NJ Red Bank, NJ	New Mexico Albuquerque, NM New York Albany, NY Bohemia, NY Buffalo, NY Harrison / Rye, NY Henrietta, NY Manhattan, NY Mt. Kisco, NY New York City, NY Poughkeepsie, NY Rochester, NY Syracuse, NY Uniondale, NY North Carolina Asheville, NC Charlotte, NC Fayetteville, NC Greensboro, NC Hickory, NC Morrisville, NC Raleigh, NC Wilmington, NC North Dakota Fargo, ND Grand Forks, ND Williston, ND Ohio Akron, OH Beachwood, OH Boardman, OH Canton, OH Cincinnati, OH Cleveland, OH Columbus, OH Dayton, OH Dublin, OH Independence, OH Toledo, OH West Chester, OH Westlake, OH Youngstown, OH Oklahoma Oklahoma City, OK Tulsa, OK Oregon Beaverton, OR Bend, OR Eugene, OR Medford, OR Portland, OR Roseburg, OR Salem, OR Tualatin, OR Pennsylvania Allentown, PA Erie, PA Exton, PA Harrisburg, PA Lancaster, PA Malvern, PA Mechanicsburg, PA Monroeville, PA Morgantown, PA Philadelphia, PA Pittsburgh, PA State College, PA Wayne, PA Wexford, PA Wilkes-Barre, PA York, PA Rhode Island Warwick / Providence, RI South Carolina Columbia, SC Greenville, SC Mt. Pleasant / Charleston, SC South Dakota Sioux Falls, SD	Tennessee Chattanooga, TN Franklin, TN Johnson City, TN Knoxville, TN Memphis, TN Nashville, TN Texas Amarillo, TX Austin, TX Bryan / College Station, TX Corpus Christi, TX Dallas, TX El Paso, TX Fort Worth, TX Grapevine, TX Houston, TX Irving / Las Colinas, TX Katy, TX Keller, TX League City, TX Midland, TX Plano / Frisco, TX Round Rock, TX San Antonio, TX Spring / The Woodlands, TX Sugar Land, TX Trophy Club, TX Waco, TX Wichita Falls, TX Utah Provo, UT Salt Lake City, UT Vermont Burlington/Shelburne, VT Virginia Alexandria, VA Arlington, VA Charlottesville, VA Fairfax, VA Fredericksburg, VA Glen Allen, VA Lynchburg, VA Manassas, VA McLean, VA Newport News, VA Norfolk, VA Reston, VA Richmond, VA Roanoke, VA Virginia Beach, VA Washington Bellevue, WA Bellingham, WA Bothell / Redmond, WA Kennewick / Pasco, WA Mukilteo / Everett, WA Olympia / Lacey, WA Puyallup, WA Seattle, WA Tacoma / Federal Way, WA Spokane, WA West Virginia Martinsburg, WV Wisconsin Brookfield, WI Glendale, WI Green Bay, WI Madison, WI Milwaukee, WI Wyoming Casper, WY Cheyenne, WY

•U.S. Locations by City
Attend hands on, instructor-led computer classes at our more than 300 classroom locations in these cities...

Akron, OH Albany, NY Albuquerque, NM Alexandria, VA Allentown, PA Alpharetta, GA Amarillo, TX Andover, MA Ann Arbor, MI Annapolis, MD Arlington, VA Atlanta, GA Austin, TX Bakersfield, CA Baltimore, MD Baton Rouge, LA Beachwood, OH Beaverton, OR Bend, OR Bedford, NH Bellevue, WA Bellingham, WA Bentonville, AR Bethesda, MD Bettendorf, IA Birmingham, AL Bloomington, MN Boca Raton, FL Bohemia, NY Boise, ID Boston, MA Boulder, CO Bradenton / Sarasota, FL Braintree, MA Bridgewater, NJ Brookfield, WI Bryan / College Station, TX Buckhead, GA Buffalo, NY Canton, OH Carson City, NV Casper, WY Cedar Rapids, IA Champlin, MN Charlotte, NC Chattanooga, TN Centennial, CO Cheyenne, WY Chicago, IL Cincinnati, OH Cleveland, OH Columbia, MD Columbia, MO Columbia, SC Columbus, GA Columbus, OH Corpus Christi, TX	Dallas, TX Danbury, CT Danvers, MA Dayton, OH Des Moines, IA District of Columbia Dublin, OH Duluth, GA East Granby, CT Edina, MN El Paso, TX El Segundo, CA Elk Grove, CA Erie, PA Erlanger, KY Eugene, OR Evansville, IN Exton, PA Fairfax, VA Fayetteville, NC Fort Worth, TX Fort Lauderdale, FL Fort Myers, FL Fort Wayne, IN Franklin, TN Frederick, MD Fredericksburg, VA Fresno, CA Frisco, TX Glendale, CA Glendale, WI Grand Junction, CO Grand Forks, ND Grand Rapids, MI Grapevine, TX Great Falls, MT Green Bay, WI Greenbelt, MD Greensboro, NC Greenville, SC Gurnee, IL Harrisburg, PA Harrison, NY Hartford, CT Henderson, NV Henrietta, NY Hickory, NC Houston, TX Huntsville, AL Independence, OH Indianapolis, IN Irvine, CA Irving / Las Colinas, TX Iselin, NJ Jackson, MS Jacksonville, FL Jersey City, NJ Johnson City, TN Joliet, IL Kalamazoo / Portage, MI Kansas City, MO Katy, TX Keller, TX Kennesaw, GA Kennewick, WA Kissimmee, FL Knoxville, TN	Lafayette, LA Lancaster, PA Land O' Lakes, FL Las Vegas, NV League City, TX Lee's Summit, MO Lenexa, KS Lexington, KY Lincoln, NE Little Rock, AR Londonderry, NH Los Angeles, CA Louisville, KY Loveland, CO Lynchburg, VA Macon, GA Madison, WI Manchester, NH Mandeville, LA Manhattan, NY Manhattan Beach, CA Mansfield, MA Martinez, GA Martinsburg, WV McLean, VA Medford, OR Memphis, TN Miami, FL Midland, TX Milford, CT Milwaukee, WI Minneapolis, MN Miramar Beach, FL Mobile, AL Montgomery, AL Monroeville, PA Morristown, NJ Morrisville, NC Mount Laurel, NJ Mount Pleasant, SC Mukilteo, WA Naperville, IL Naples, FL Nashua, NH Nashville, TN New Orleans, LA New York City, NY Newington, CT Newport News, VA Norfolk, VA Norwell, MA Novi, MI Oakbrook Terrace, IL Oklahoma City, OK Olympia / Lacey, WA Omaha, NE Orange, CA Orange Park, FL Orlando, FL Overland Park, KS Owings Mills, MD	Palm Beach, FL Paramus, NJ Petaluma, CA Peoria, IL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Plano, TX Plantation, FL Pleasanton, CA Portland, ME Portland, OR Poughkeepsie, NY Princeton, NJ Provo, UT Puyallup, WA Quad Cities, IA IL Raleigh, NC Red Bank, NJ Redmond, WA Redwood City, CA Reno, NV Reston, VA Richmond, VA Riverside, CA Roanoke, VA Rochester, NH Rochester, MN Rochester, NY Rockford, IL Rockville, MD Rolling Hills, CA Roseburg, OR Round Rock, TX Rye, NY	Sacramento, CA Salem, OR Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA San Jose, CA Sarasota / Bradenton, FL Savannah, GA Schaumburg, IL Scottsdale, AZ Seattle, WA Shelburne, VT Shelton, CT Sioux Falls, SD South Bend, IN South Burlington, VT St. Louis, MO St. Paul, MN St. Petersburg, FL Spokane, WA Spring / The Woodlands, TX Springfield, MA Springfield, MO Stamford, CT State College, PA Sugar Land, TX Syracuse, NY Tacoma / Federal Way, WA Tallahassee, FL Tampa, FL Taunton, MA Toledo, OH Traverse City, MI Troy, MI Tualatin, OR Tucson, AZ Tulsa, OK Uniondale, NY Virginia Beach, VA Wallingford, CT Walnut Creek, CA Waltham, MA Warrenville, IL Warwick / Providence, RI Washington, DC Waterbury / Cheshire, CT Wayne, PA West Chester, OH Westborough, MA Wexford, PA Wichita, KS Wichita Falls, TX Wilkes-Barre, PA Williston, ND Wilmington, DE Wilmington, NC Woburn, MA Woodland Hill, CA Worcester, MA Youngstown, OH

•Canada Locations
You can attend any ONLC class right from your PC via RCI™ including these areas in Canada...

Alberta Calgary, AB Edmonton, AB Grande Prairie, AB Lethbridge, AB Lloydminster, AB Medicine Hat, AB Red Deer, AB Wood Buffalo, AB British Columbia Abbotsford, BC Burnaby, BC Campbell River, BC Chilliwack, BC Clayoquot, BC Coldstream, BC Comox, BC Courtenay, BC Cranbrook, BC Duncan, BC East Kootenay, BC Fort St. John, BC Kamloops, BC Kelowna, BC Maple Ridge, BC Nanaimo, BC New Westminster North Cowichan, BC Okanagan, BC Parksville, BC Peace River, BC Penticton, BC Port Alberni, BC Port Coquitlam Prince George, BC Qualicum Beach, BC Richmond, BC Saanich, BC Strathcona, BC Surrey, BC Vancouver, BC Vernon, BC Victoria, BC	Manitoba Brandon, MB Winnipeg, MB New Brunswick Bathurst, NB Beresford, NB Dieppe, NB Fredericton, NB Miramichi, NB Moncton, NB North Esk, NB Quispamsis, NB Riverview, NB Saint John, NB Newfoundland & Labrador Conception Bay, NL Corner Brook, NL Mount Pearl, NL St. John's, NL Nova Scotia Cape Breton, NS Colchester, NS Halifax, NS Kings, NS Kentville, NS New Glasgow, NS Pictou, NS Stellarton, NS Truro, NS Westville, NS	Ontario Augusta, ON Barrie, ON Belleville, ON Brampton, ON Brant, ON Brantford, ON Brockville, ON Burlington, ON Cambridge, ON Centre, ON Chatham, ON Clarington, ON Cornwall, ON Elizabethtown, ON Ennismore, ON Frontenac, ON Georgian Bluffs, ON Guelph, ON Hamilton, ON Innisfil, ON Kawartha Lakes, ON Kent, ON Kingston, ON Kingsville, ON Kitchener, ON Kitley, ON Lakefield, ON Lakeshore, ON LaSalle, ON Leamington, ON London, ON Laurentian Valley, ON Midland, ON Mississauga, ON Niagara, ON Niagara Falls, ON Norfolk, ON North Bay, ON Orillia, ON Oshawa, ON Ottawa, ON Owen Sound, ON Pembroke, ON Penetanguishene, ON Peterborough, ON Quinte, ON Ramara, ON Sarnia, ON St. Catharines, ON St. Clair, ON Sault Ste. Marie, ON Smith, ON South Stormont, ON Stratford, ON Sudbury, ON Tay, ON Tecumseh, ON Thunder Bay, ON Timmins, ON Toronto, ON Vaughan, ON Waterloo, ON Welland, ON Wellington, ON Whitby, ON Windsor, ON Woodstock, ON	Prince Edward Island Charlottetown, PE Stratford, PE Quebec Alma, QC Baie-Comeau, QC Borromée Contrecœur, QC Drummondville, QC Gatineau, QC Granby, QC Joliette, QC Laval, QC Lévis, QC Magog, QC Montreal, QC Notre-Dame-des-Prairies, QC Quebec, QC Rimouski, QC Rivière-du-Loup, QC Rouyn-Noranda, QC Saguenay, QC Saint-Antonin, QC Saint-Charles-Borromée, QC Saint-Georges, QC Saint-Hyacinthe, QC Saint-Jean-sur-Richelieu, QC Salaberry-de-Valleyfield, QC Sept-Îles, QC Shawinigan, QC Sherbrooke, QC Sorel-Tracy, QC Thetford Mines, QC Trois-Rivières, QC Val-d'Or, QC Victoriaville, QC Saskatchewan Lloydminster, SK Moose Jaw, SK Prince Albert, SK Regina, SK Saskatoon, SK
Discover how RCI allows us to deliver live instructor-led training to just about anywhere. Learn about RCI