Frequently Asked Questions
(FAQs)

Below are some of the most common questions we get about training via Remote Classroom Instruction (RCI™).

Will I be able to see the instructor?
Each instructor computer is outfitted with a webcam. Most instructors use the camera during the introductions and briefly when coming back from breaks so that you will be able to “put a face to the voice.” Video of the instructor is not running throughout the course. You will, however, be able to see the instructor’s computer screen and the whiteboard work for the duration of the class.
What if I have a question?
You simply ask a question as you would in a regular class. Speaker phones and a phone bridge connect all of the remote classrooms with the instructor's location. Sometimes a group in a remote classroom might like to mute the speaker phone so that they can chat amongst themselves during class. When they need to ask the instructor a question, they simply un-mute the phone and speak up.
What happens if I get stuck in a lab?
Just ask for help like in a regular class. The instructor is able to see the computer you are accessing and can take control of that mouse and keyboard to provide you with individualized attention and help as needed.
How many students are in a class?
For RCI classes as well as our traditional face-to-face events, our typical maximum class size is 12. That's been our standard for almost three decades of training.

In 2009, our average class size was under 7 students. By keeping class sizes smaller we're able to ensure personalized attention for the students regardless of the instructor's physical location—in the same room, across the country, or somewhere in between.
Will I be by myself in an RCI room?
Our remote classrooms can typically have one to four students in an event. So there is a chance that you will be taking the class with one or more peers, even though the instructor is not physically at the site.
Can I take training from my home or office?
Yes, you can attend via RCI from your home or office. When registering, specify "Home/Office via RCI" as your class location.

To attend from your own location you should have at minimum a computer with high-speed internet connection, speaker/hands-free phone and unlimited long-distance. For more details see No Travel.
Will I need to install software?
If attending class from one of ONLC's training locations you will not have to install anything. Everything should be set up for you when you get there.

If you attend a class from your home or office, a simple 5-minute installation process for the conference connections will get you up and running.
What if I don't like the class?
We offer an unconditional money back guarantee. If you are not satisfied with the quality of an RCI class, simply notify the instructor during the morning of the first day of class, return the courseware, and you will receive a full refund for that class.
How is a RCI class different from a web seminar?
In a web seminar, you just listen and watch an instructor presentation. You have no hands-on component. In many web seminars, you can't ask questions except for writing chat messages.

In an RCI session you have hands-on access to software for labs and can ask questions freely over the phone. You'll also be able to hear questions posed by other students regardless of their location.
How is RCI different from other web-delivered computer classes?
You may have participated in a web-based class where the instructor presents to a group in a web seminar fashion. Sometimes called "synchronous" training, the "live" component of the class is when everyone is connected to the instructor presentation. This live lecture will go on for up to 3 hours with very little "doing" or interaction on your part. During these sessions, an instructor can present to 30 or 40 students because it is mostly one-way communication.
Then after the lecture, students schedule lab time where they can access servers that have the course software loaded. During the lab time students work independently. They can e-mail the instructor if they have questions or problems during the labs.
In contrast to other blended solutions, RCI students experience a flow of interaction that is exactly like a regular class. You listen to and watch the instructor. Then you experiment and practice with the software. If you get stuck on a lab, you can ask for help—right then by talking; not by sending an email. You don't have to schedule time for labs—the labs take place while you are in the class.

Our average class size is small—typically limited to no more than 12 students to ensure personalized attention if it's needed.
Do people take a second class in this format?
For many people, RCI is a great solution. We've worked to put the best conferencing technology in place so that you will see very little difference between RCI and a course that has the instructor present in the same classroom.

In 2006 we conducted a survey of RCI participants and asked them if they would take another course in that format. Over 92% said that they would take another RCI course.
Is RCI right for me?
The best candidates for an RCI class are those people with strong mouse and Windows skills and who have English as their native language. See Is RCI Right for me? for more details or call our toll free number (800.288.8221) to speak with one of our Education Advisors.
Is there a price difference for an RCI class?
Even though our costs to deliver an RCI class are higher than a regular class, we do not charge a premium for RCI events.
If you take a class in a remote classroom, we incur many additional costs. First you are using two computers instead of one (we provide a computer in the instructor classroom and in your remote facility). In addition, we must provide the communications links between the two classrooms (long distance phone lines, a phone conferencing bridge, and high-speed internet connections). Conferencing software licenses on your lab PC and on the instructor presentation machine also have to be purchased. These are the additional “hard costs” to an RCI event. On top of that, there are “soft costs” related to coordinating an event that must link multiple locations.

None of these added expenses are passed on to the RCI student.

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ONLC TRAINING CENTERS

800-288-8221 (USA) / 302-225-4470 (Other)

www.onlc.com

ONLC Training Centers has grown to be the largest IT training company in the US with over 250 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.
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•U.S. Locations

Alabama Birmingham, AL Huntsville, AL Mobile, AL Montgomery, AL Arizona Phoenix, AZ Scottsdale, AZ Tucson, AZ Arkansas Bentonville, AR Little Rock, AR California Bakersfield, CA El Segundo, CA Elk Grove, CA Fresno, CA Glendale, CA Irvine, CA Los Angeles, CA Orange, CA Pleasanton, CA Redwood City, CA Riverside, CA Sacramento, CA San Diego, CA San Francisco, CA San Jose, CA Walnut Creek, CA Colorado Boulder, CO Centennial, CO Colorado Springs, CO Denver, CO Grand Junction, CO Loveland, CO Connecticut Danbury, CT Hartford, CT Milford, CT Newington, CT Stamford, CT Delaware Wilmington, DE District of Columbia Washington, DC	Florida Boca Raton, FL Bradenton / Sarasota, FL Daytona Beach, FL Ft. Lauderdale, FL Ft. Myers, FL Jacksonville, FL Kissimmee, FL Lake Mary, FL Lakeland, FL Miami, FL Miramar Beach, FL Orlando, FL Palm Beach, FL Plantation, FL St. Petersburg, FL Tallahassee, FL Tampa, FL Georgia Alpharetta, GA Athens, GA Atlanta, GA Columbus, GA Duluth, GA Kennesaw, GA Macon, GA Martinez / Augusta, GA Savannah, GA Idaho Boise, ID Illinois Chicago, IL Gurnee, IL Joliet, IL Naperville, IL Northbrook, IL Oakbrook Terrace, IL Peoria, IL Rockford, IL Schaumburg, IL Warrenville, IL Indiana Evansville, IN Fort Wayne, IN Indianapolis, IN South Bend, IN Iowa Bettendorf, IA Cedar Rapids, IA Des Moines, IA Kansas Lenexa, KS Overland Park, KS Topeka, KS Wichita, KS Kentucky Erlanger, KY Lexington, KY Louisville, KY Louisiana Baton Rouge, LA Lafayette, LA Lake Charles, LA Mandeville, LA New Orleans, LA Ruston / Grambling, LA Shreveport, LA	Maine Portland, ME Maryland Annapolis, MD Baltimore, MD Bethesda, MD Columbia, MD Frederick, MD Greenbelt, MD Owings Mills, MD Rockville, MD Massachusetts Andover, MA Beverly, MA Boston, MA Braintree, MA Mansfield, MA Norewell, MA Springfield, MA Taunton, MA Waltham, MA Westborough, MA Woburn, MA Worcester, MA Michigan Detroit, MI Grand Rapids, MI Kalamazoo / Portage, MI Lansing, MI Novi, MI Troy, MI Minnesota Champlin, MN Edina, MN Minneapolis, MN Rochester, MN St. Paul, MN Woodbury, MN Mississippi Gulfport, MS Jackson, MS Missouri Columbia, MO Kearney, MO Lee's Summit, MO O'Fallon, MO St. Louis, MO Springfield, MO Montana Great Falls, MT Nebraska Lincoln, NE Omaha, NE Nevada Henderson, NV Las Vegas, NV Reno, NV New Hampshire Bedford / Manchester, NH Londonderry, NH Nashua, NH Rochester, NH New Jersey Bridgewater, NJ Iselin, NJ Jersey City, NJ Morristown, NJ Mt. Laurel, NJ Paramus, NJ Princeton, NJ Red Bank, NJ	New Mexico Albuquerque, NM New York Albany, NY Bohemia, NY Buffalo, NY Harrison / Rye, NY Manhattan, NY Mt. Kisco, NY New York City, NY Poughkeepsie, NY Rochester, NY Syracuse, NY Uniondale, NY North Carolina Asheville, NC Charlotte, NC Fayetteville, NC Greensboro, NC Hickory, NC Mooresville, NC Raleigh, NC Wilmington, NC North Dakota Fargo, ND Grand Forks, ND Williston, ND Ohio Akron, OH Boardman, OH Cincinnati, OH Cleveland, OH Columbus, OH Dayton, OH Dublin, OH Independence, OH Toledo, OH Westlake, OH Youngstown, OH Oklahoma Oklahoma City, OK Tulsa, OK Oregon Beaverton, OR Bend, OR Eugene, OR Medford, OR Portland, OR Roseburg, OR Salem, OR Pennsylvania Allentown, PA Erie, PA Exton, PA Harrisburg, PA Lancaster, PA Malvern, PA Mechanicsburg, PA Monroeville, PA Morgantown, PA Philadelphia, PA Pittsburgh, PA State College, PA Wayne, PA Wexford, PA Wilkes-Barre, PA York, PA Rhode Island Warwick / Providence, RI South Carolina Charleston, SC Columbia, SC Greenville, SC South Dakota Sioux Falls, SD	Tennessee Chattanooga, TN Johnson City, TN Knoxville, TN Memphis, TN Nashville, TN Texas Abilene, TX Addison, TX Amarillo, TX Austin, TX Bryan / College Station, TX Corpus Christi, TX Dallas, TX El Paso, TX Fort Worth, TX Houston, TX Irving, TX League City, TX Midland, TX Plano / Frisco, TX Round Rock, TX San Antonio, TX Spring / The Woodlands, TX Sugar Land, TX Trophy Club, TX Waco, TX Wichita Falls, TX Utah Provo, UT Salt Lake City, UT Vermont Burlington/Shelburne, VT Virginia Alexandria, VA Charlottesville, VA Fairfax, VA Fredericksburg, VA Glen Allen, VA Manassas, VA McLean, VA Newport News, VA Norfolk, VA Reston, VA Richmond, VA Roanoke, VA Virginia Beach, VA Washington Bellevue, WA Bellingham, WA Bothell / Redmond, WA Kennewick / Pasco, WA Mukilteo / Everett, WA Olympia / Lacey, WA Puyallup, WA Seattle, WA Tacoma / Federal Way, WA Spokane, WA West Virginia Martinsburg, WV Wisconsin Brookfield, WI Glendale, WI Green Bay, WI Madison, WI Milwaukee, WI Wyoming Casper, WY Cheyenne, WY

•U.S. Locations by City
Attend hands on, instructor-led computer classes at our more than 250 classroom locations in these cities...

Abilene, TX Addison, TX Akron, OH Albany, NY Albuquerque, NM Alexandria, LA Alexandria, VA Allentown, PA Alpharetta, GA Amarillo, TX Andover, MA Annapolis, MD Atlanta, GA Auburn, AL Austin, TX Bakersfield, CA Baltimore, MD Baton Rouge, LA Beachwood, OH Beaverton, OR Bend, OR Bedford, NH Bellevue, WA Bellingham, WA Bentonville, AR Bethesda, MD Bettendorf, IA Beverly, MA Birmingham, AL Boca Raton, FL Bohemia, NY Boise, ID Boston, MA Boulder, CO Bradenton / Sarasota, FL Braintree, MA Bridgewater, NJ Brookfield, WI Bryan / College Station, TX Buckhead, GA Buffalo, NY Casper, WY Cedar Rapids, IA Champlin, MN Charleston, SC Charlotte, NC Chattanooga, TN Centennial, CO Cheyenne, WY Chicago, IL Cincinnati, OH Cleveland, OH Columbia, MD Columbia, MO Columbia, SC Columbus, GA Columbus, OH Corpus Christi, TX	Dallas, TX Danbury, CT Dayton, OH Deerfield, IL Des Moines, IA District of Columbia Dublin, OH Duluth, GA Dunwoody, GA Edina, MN El Paso, TX El Segundo, CA Elk Grove, CA Erie, PA Erlanger, KY Eugene, OR Evansville, IN Exton, PA Fairfax, VA Fayetteville, NC Folsom, CA Fort Worth, TX Fort Lauderdale, FL Fort Myers, FL Fort Wayne, IN Frederick, MD Fredericksburg, VA Fresno, CA Frisco, TX Glendale, CA Glendale, WI Grand Junction Grand Forks, ND Grand Rapids, MI Great Falls, MT Green Bay, WI Greenbelt, MD Greensboro, NC Greenville, SC Gurnee, IL Harrisburg, PA Harrison, NY Hartford, CT Henderson, NV Hickory, NC Houston, TX Huntsville, AL Independence, OH Indianapolis, IN Irvine, CA Irving, TX Iselin, NJ Jackson, MS Jacksonville, FL Jersey City, NJ Johnson City, TN Joliet, IL Kalamazoo / Portage, MI Kansas City, MO Kearney, MO Kennesaw, GA Kennewick, WA Kissimmee, FL Knoxville, TN	Lafayette, LA Lake Charles, LA Lancaster, PA Las Vegas, NV League City, TX Lee's Summit, MO Lenexa, KS Lexington, KY Lincoln, NE Little Rock, AR Londonderry, NH Los Angeles, CA Louisville, KY Loveland, CO Macon, GA Madison, WI Manchester, NH Mandeville, LA Manhattan, NY Mansfield, MA Martinez, GA Martinsburg, WV McAllen, TX McLean, VA Medford, OR Memphis, TN Miami, FL Midland, TX Milford, CT Milwaukee, WI Minneapolis, MN Miramar Beach, FL Mobile, AL Montgomery, AL Monroeville, PA Morristown, NJ Mount Laurel, NJ Mukilteo, WA Naperville, IL Nashua, NH Nashville, TN New Orleans, LA New York City, NY Newington, CT Newport News, VA Norfolk, VA Norwell, MA Novi, MI Oakbrook Terrace, IL Oklahoma City, OK Olympia / Lacey, WA Omaha, NE Orange, CA Orlando, FL Overland Park, KS Owings Mills, MD	Palm Beach, FL Paramus, NJ Peoria, IL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Plano, TX Plantation, FL Pleasanton, CA Portland, ME Portland, OR Poughkeepsie, NY Princeton, NJ Provo, UT Puyallup, WA Quad Cities, IA IL Raleigh, NC Red Bank, NJ Redmond, WA Redwood City, CA Reno, NV Reston, VA Richmond, VA Riverside, CA Roanoke, VA Rochester, NH Rochester, MN Rochester, NY Rockford, IL Rockville, MD Rolling Hills, CA Roseburg, OR Rosemont, IL Round Rock, TX Ruston /Grambling, LA Rye, NY	Sacramento, CA Salem, OR Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA San Jose, CA Sarasota / Bradenton, FL Savannah, GA Schaumburg, IL Scottsdale, AZ Seattle, WA Shelburne, VT Shelton, CT Shreveport, LA Sioux Falls, SD South Bend, IN South Burlington, VT St. Louis, MO St. Paul, MN St. Petersburg, FL Spokane, WA Spring / The Woodlands, TX Springfield, MA Springfield, MO Stamford, CT State College, PA Sugar Land, TX Syracuse, NY Tacoma / Federal Way, WA Tallahassee, FL Tampa, FL Taunton, MA Toledo, OH Troy, MI Tucson, AZ Tulsa, OK Uniondale, NY Virginia Beach, VA Wallingford, CT Walnut Creek, CA Waltham, MA Warrenville, IL Warwick / Providence, RI Washington, DC Wayne, PA West Dundee Westborough, MA Wexford, PA Wichita, KS Wichita Falls, TX Wilkes-Barre, PA Williston, ND Wilmington, DE Wilmington, NC Woburn, MA Worcester, MA Youngstown, OH

•Canada Locations
You can attend any ONLC class right from your PC via RCI™ including these areas in Canada...

Alberta Calgary, AB Edmonton, AB Grande Prairie, AB Lethbridge, AB Lloydminster, AB Medicine Hat, AB Red Deer, AB Wood Buffalo, AB British Columbia Abbotsford, BC Burnaby, BC Campbell River, BC Chilliwack, BC Clayoquot, BC Coldstream, BC Comox, BC Courtenay, BC Cranbrook, BC Duncan, BC East Kootenay, BC Fort St. John, BC Kamloops, BC Kelowna, BC Maple Ridge, BC Nanaimo, BC New Westminster North Cowichan, BC Okanagan, BC Parksville, BC Peace River, BC Penticton, BC Port Alberni, BC Port Coquitlam Prince George, BC Qualicum Beach, BC Richmond, BC Saanich, BC Strathcona, BC Surrey, BC Vancouver, BC Vernon, BC Victoria, BC	Manitoba Brandon, MB Winnipeg, MB New Brunswick Bathurst, NB Beresford, NB Dieppe, NB Fredericton, NB Miramichi, NB Moncton, NB North Esk, NB Quispamsis, NB Riverview, NB Saint John, NB Newfoundland & Labrador Conception Bay, NL Corner Brook, NL Mount Pearl, NL St. John's, NL Nova Scotia Cape Breton, NS Colchester, NS Halifax, NS Kings, NS Kentville, NS New Glasgow, NS Pictou, NS Stellarton, NS Truro, NS Westville, NS	Ontario Augusta, ON Barrie, ON Belleville, ON Brampton, ON Brant, ON Brantford, ON Brockville, ON Burlington, ON Cambridge, ON Centre, ON Chatham, ON Clarington, ON Cornwall, ON Elizabethtown, ON Ennismore, ON Frontenac, ON Georgian Bluffs, ON Guelph, ON Hamilton, ON Innisfil, ON Kawartha Lakes, ON Kent, ON Kingston, ON Kingsville, ON Kitchener, ON Kitley, ON Lakefield, ON Lakeshore, ON LaSalle, ON Leamington, ON London, ON Laurentian Valley, ON Midland, ON Mississauga, ON Niagara, ON Niagara Falls, ON Norfolk, ON North Bay, ON Orillia, ON Oshawa, ON Ottawa, ON Owen Sound, ON Pembroke, ON Penetanguishene, ON Peterborough, ON Quinte, ON Ramara, ON Sarnia, ON St. Catharines, ON St. Clair, ON Sault Ste. Marie, ON Smith, ON South Stormont, ON Stratford, ON Sudbury, ON Tay, ON Tecumseh, ON Thunder Bay, ON Timmins, ON Toronto, ON Vaughan, ON Waterloo, ON Welland, ON Wellington, ON Whitby, ON Windsor, ON Woodstock, ON	Prince Edward Island Charlottetown, PE Stratford, PE Quebec Alma, QC Baie-Comeau, QC Borromée Contrecœur, QC Drummondville, QC Gatineau, QC Granby, QC Joliette, QC Laval, QC Lévis, QC Magog, QC Montreal, QC Notre-Dame-des-Prairies, QC Quebec, QC Rimouski, QC Rivière-du-Loup, QC Rouyn-Noranda, QC Saguenay, QC Saint-Antonin, QC Saint-Charles-Borromée, QC Saint-Georges, QC Saint-Hyacinthe, QC Saint-Jean-sur-Richelieu, QC Salaberry-de-Valleyfield, QC Sept-Îles, QC Shawinigan, QC Sherbrooke, QC Sorel-Tracy, QC Thetford Mines, QC Trois-Rivières, QC Val-d'Or, QC Victoriaville, QC Saskatchewan Lloydminster, SK Moose Jaw, SK Prince Albert, SK Regina, SK Saskatoon, SK
Discover how RCI allows us to deliver live instructor-led training to just about anywhere. Learn about RCI

Frequently Asked Questions (FAQs)

Frequently Asked Questions
(FAQs)