Registration

Registration | Confirmation | Payment/Savings/GSA/W9 | Cancellations
ONLC Guarantee | Audit a Class | Exams | Weather Alert

REGISTRATION

All registrations are handled on a first-come, first-serve basis, and are subject to availability. When selecting a class date, be sure to look for the flag... = Class is "Ready to Run" on the date(s) indicated. It is possible that the class may not run on the indicated date if registered students elect to reschedule or cancel from that class. But, most likely, the class will run as scheduled. = Class is approaching Ready to Run status. These classes have an excellent chance of reaching "Ready to Run" status. If you are unsure of your skill level or which course will best suit your needs, please contact our Education Advisors at the toll free number. TO REGISTER VIA THE WEB: Requires credit card or vendor voucher (ex: Microsoft) payment. On our web site, navigate to the desired course outline (available from the schedule and topic pages). Class dates are displayed to the right of the course outline. Use the drop down box under the class date to select your location for the training. Once the location is highlighted, click ENROLL. A new screen will appear requesting your contact information and credit card/voucher. Insert the requested information then click SUBMIT. TO REGISTER VIA PHONE:   Accept credit cards, approved company purchase orders, vendor vouchers and company checks. 1-800-288-8221 (Mon-Fri, 8am-5pm ET)

PAYMENT

Payment is due at the time of registration unless other arrangements are made in advance. We accept most major credit cards, company checks and pre-approved company purchase orders. Credit cards are not charged until roughly one week before the class starts. Once the card has been charged, a receipt will be sent to the e-address that was provided at the time of registration. Company POs need to be faxed to our office as soon the registration has been phoned in. The PO needs to include the student's name, course title, training location and class date(s). Fax POs to: (302) 225-4477. Checks should be made to Online Consulting, Inc. and mailed well in advance of the class to our corporate headquarters... ONLC Training Centers 505 Carr Road, Suite 101 Rockwood Office Park Wilmington, DE 19809-2800 Savings Options ONLC offers several savings programs whereby individuals and businesses can save on training. See savings programs. Government Rates GSA and VA pricing may be available for qualified accounts. Please contact our Education Advisors at the toll free number for details. ONLC's W-9 Some businesses require a W-9 on file to establish ONLC as an approved vendor. For a viewable/printable copy (.pdf), click ONLC's W-9 Form.

CONFIRMATIONS

After registering for class you should receive a class confirmation via email. It will be directed to the e-address you supplied at the time of registration. A link will be included in the confirmation that will connect you to a directions page for your selected training location. If you do not receive a confirmation notice within 24 hours of registering, contact us at 1-800-288-8221 to verify that we have received your registration. Confirmation emails are also sent if you reschedule or cancel a registration.

ABOUT TWO WEEKS BEFORE CLASS

Instructors are assigned to teach at the locations with high enrollments. Students scheduled for class at sites with low enrollments will be contacted and given options that may include: Attending the class via RCI from the location you originally selected Attending the class via RCI from your home/office Changing your location to the same location as the instructor. Rescheduling to another class date. Learn about attending class via RCI.

CANCELLATIONS/RESCHEDULES/SUBSTITUTES

CANCELLATIONS (by student) If you are unable to attend a class for which you have registered, you may send a substitute free of charge. If you cannot send a substitute or otherwise need to cancel your class registration, note the following: For certification and technical courses... Cancellations received within ten working days of the class will not be refunded and rescheduling within that time period will also incur a $200 surcharge. For business application courses... Cancellations received within ten working days of the class will not be refunded and rescheduling within that time period will also incur a $50 charge. No-shows for any class will be charged the full course fee. Exception: Individuals in programs directed by the State government will be subject to the cancellation policies that are dictated by that state. See the respective state enrollment application, available from your Education Advisor, for details. CANCELLATIONS (by ONLC) ONLC Training Centers reserves the right to cancel a training class due to insufficient enrollment, inclement weather, or other events beyond our control. In the unlikely event a class is cancelled, we will notify registrants as soon as possible. In those cases you may choose to receive a full refund of your registration fees or receive credit toward another class. OTHER COSTS Travel arrangements and costs are the sole responsibility of the attendee. When booking travel we suggest that you obtain refundable reservations. ONLC will not be responsible for any cancellation costs you incur, such as airline tickets, hotel reservations, etc.

WEATHER ALERT

Class delays and cancellations due to weather or other unforeseen factors will be posted on our web site. We strongly recommend that students check our web site before heading out the morning of class to check for any such notices.

ONLC GUARANTEE

If you are dissatisfied with a class for any reason, you may repeat the course until you are satisfied, or you will receive a refund. Some restrictions apply.

AUDITING A CLASS

If you need a second look at a class, please contact our Education Advisors about our free audit program. With this option, you may repeat any public course that you previously attended at ONLC Training Centers. Auditing is based on space availability, and course content and version being the same as what you previously attended. This option does not include course materials, new product revisions, or courses that have been revised. Please call for more details.

CERTIFICATION EXAMS

To earn professional certification, a candidate must pass the required authorized exam(s). To schedule an exam, the student must contact the appropriate testing company (ex: Prometric, Vue) directly.