RCI Guarantee

Our Money-Back Guarantee. If you are not satisfied with the quality of an RCI class, simply notify the instructor during the morning of the first day of class, return the courseware, and you will receive a full refund for that class. It’s that simple.

RCI Increased Customer Satisfaction. Although we’ve been in the training business since 1983, we’ve only been providing RCI training since 2004. Early that year we conducted a customer satisfaction survey and were surprised when we learned that 17 percent of our write-in comments were complaints about cancelled classes. In response, we came up with the RCI solution that allowed us to combine enrollments from multiple locations and reduce class cancellation rates.

Reduced class cancellations. As we implemented RCI that first year, our cancellations rates started to decline. One year later, we conducted the same survey and saw that class cancellation complaints had dropped to less than 7 percent. That was in back in 2005. We’ve come a long way since those early RCI classes. Today our class cancellation rate is under 10%—the lowest in the training industry thanks to our RCI solution.

Remote Classroom Instruction has grown to become a huge segment of our business. In addition to our traditional face-to-face training, almost half of our students take classes in the RCI format. Each year thousands of students attend technical training in classrooms where the instructor is teaching from a different location.

One of the fastest growing training companies. In fact, RCI’s huge success is the reason why ONLC Training Centers was named the 8th fastest growing technical training company in the US in 2008, according to Inc. Magazine. RCI’s increasing popularity is testament to the fact that the solution is meeting the needs of today’s technical training student. You have our guarantee.

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ONLC TRAINING CENTERS

800-288-8221 (USA) / 302-225-4470 (Other)

www.onlc.com

ONLC Training Centers has grown to be the largest IT training company in the US with over 200 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.
Our Classes	For Companies	RCI™
•Course Schedule (all titles) •Ready to Run Schedule (confirmed dates) •Class Registration & Policies	•Savings Options & Plans •Microsoft Office Migration •Microsoft Software Assurance Vouchers	•RCI Defined •No Travel Option •RCI FAQs
Why Register with ONLC	For Individuals	About ONLC
•Fewest Class Cancellations •Training Company Comparison •Reasons to Register Now	•Certification Programs •Savings Plans •Money Back Guarantee	•About Us •Our Instructors •Employment Opportunities
Other Information	For Government
•Events & Offers •Payment Options •Evening Sessions call for info	•Federal, State & Local •GSA •DoD 8570.1

•Locations by State
Over 200 sites throughout North America. For site details see ONLC Locations

Alabama Birmingham, AL Huntsville, AL Mobile, AL Montgomery, AL Arizona Phoenix, AZ Scottsdale, AZ Tucson, AZ Arkansas Bentonville, AR Little Rock, AR California Carlsbad, CA Century City, CA Costa Mesa, CA El Segundo, CA Elk Grove, CA Folsom, CA Glendale, CA Irvine, CA Los Angeles, CA Orange, CA Pleasanton, CA Redwood City, CA Riverside, CA Rolling Hills, CA Sacramento, CA San Diego, CA San Francisco, CA San Rafael, CA Santa Clara, CA Walnut Creek, CA Colorado Boulder, CO Centennial, CO Colorado Springs, CO Denver, CO Grand Junction, CO Loveland, CO Connecticut Danbury, CT Hartford, CT Milford, CT Newington, CT Stamford, CT Wallingford / New Haven, CT Delaware Wilmington, DE District of Columbia Washington, DC	Florida Boca Raton, FL Ft. Lauderdale, FL Ft. Myers, FL Jacksonville, FL Kissimmee, FL Miami, FL Miramar Beach, FL Orlando, FL Palm Beach, FL Plantation, FL Sarasota, FL St. Petersburg, FL Tallahassee, FL Tampa, FL Georgia Alpharetta, GA Atlanta, GA Buckhead, GA Dunwoody, GA Duluth, GA Kennesaw, GA Savannah, GA Idaho Boise, ID Illinois Chicago, IL Joliet, IL Naperville, IL Northbrook, IL Oakbrook Terrace, IL Peoria, IL Schaumburg, IL Warrenville, IL West Dundee, IL Indiana Indianapolis, IN South Bend, IN Iowa Bettendorf, IA Cedar Rapids, IA Des Moines, IA West Des Moines, IA Kansas Overland Park, KS Topeka, KS Wichita, KS Lenexa, KS Kentucky Erlanger, KY Lexington, KY Louisville, KY Louisiana Baton Rouge, LA New Orleans, LA	Maine Portland, ME Maryland Annapolis, MD Baltimore, MD Bethesda, MD Columbia, MD Frederick, MD Greenbelt, MD Owings Mills, MD Rockville, MD Massachusetts Andover, MA Beverly, MA Boston, MA Braintree, MA Mansfield, MA Springfield, MA Waltham, MA Westborough, MA Woburn, MA Worcester, MA Michigan Detroit, MI Grand Rapids, MI Lansing, MI Kalamazoo, MI Novi, MI Troy, MI Minnesota Edina, MN Minneapolis, MN St. Paul, MN Woodbury, MN Mississippi Jackson, MS Missouri Columbia, MO Kansas City, MO St. Louis, MO Springfield, MO Nebraska Lincoln, NE Omaha, NE Nevada Henderson, NV Las Vegas, NV Reno, NV New Hampshire Bedford / Manchester, NH Londonderry, NH Nashua, NH Rochester, NH New Jersey Bridgewater, NJ Iselin, NJ Morristown, NJ Mt. Laurel, NJ Paramus, NJ Princeton, NJ Red Bank, NJ	New Mexico Albuquerque, NM New York Albany, NY Bohemia, NY Buffalo, NY Manhattan, NY New York City, NY Poughkeepsie, NY Rochester, NY Rye, NY Syracuse, NY Uniondale, NY North Carolina Charlotte, NC Fayetteville, NC Greensboro, NC Raleigh, NC Wilmington, NC Ohio Akron, OH Beachwood, OH Cincinnati, OH Cleveland, OH Columbus, OH Dayton, OH Independence, OH Toledo, OH Oklahoma Oklahoma City, OK Tulsa, OK Oregon Beaverton, OR Portland, OR Pennsylvania Allentown, PA Erie, PA Exton, PA Harrisburg, PA Lancaster, PA Mechanicsburg, PA Monroeville, PA Philadelphia, PA Pittsburgh, PA State College, PA Wayne, PA Wilkes-Barre, PA Rhode Island Warwick / Providence, RI South Carolina Charleston, SC Columbia, SC Greenville, SC South Dakota Souix Falls, SD	Tennessee Johnson City, TN Knoxville, TN Memphis, TN Nashville, TN Texas Abilene, TX Addison, TX Amarillo, TX Austin, TX Corpus Christi, TX Dallas, TX El Paso, TX Fort Worth, TX Houston, TX Irving, TX League City, TX Loveland, TX McAllen, TX Midland, TX Plano / Frisco, TX Round Rock, TX San Antonio, TX Spring, TX Sugar Land, TX Utah Provo, UT Salt Lake City, UT Vermont Burlington/Shelburne, VT Virginia Alexandria, VA Fairfax, VA Fredericksburg, VA Glen Allen, VA Manassas, VA Newport News, VA Norfolk, VA Reston, VA Richmond, VA Roanoke, VA Virginia Beach, VA Washington Bellevue, WA Bellingham, WA Bothell / Redmond, WA Mukilteo / Everett, WA Olympia / Lacey, WA Puyallup, WA Seattle, WA Tacoma / Federal Way, WA Spokane, WA West Virginia Martinsburg, WV Wisconsin Brookfield, WI Glendale, WI Madison, WI Milwaukee, WI Wyoming Casper, WY Cheyenne, WY

•Locations by City
Attend hands on, instructor-led computer classes at our more than 200 classroom locations in these cities...

Abilene, TX Addison, TX Albany, NY Albuquerque, NM Alexandria, VA Allentown, PA Alpharetta, GA Amarillo, TX Andover, MA Annapolis, MD Atlanta, GA Austin, TX Baltimore, MD Baton Rouge, LA Beachwood, OH Beaverton, OR Bedford, NH Bellevue, WA Bellingham, WA Bentonville, AR Bethesda, MD Bettendorf, IA Beverly, MA Birmingham, AL Boca Raton, FL Bohemia, NY Boise, ID Boston, MA Boulder, CO Braintree, MA Bridgewater, NJ Brookfield, WI Buckhead, GA Buffalo, NY Carlsbad, CA Casper, WY Cedar Rapids, IA Century City, CA Charleston, SC Charlotte, NC Centennial, CO Cheyenne, WY Chicago, IL Cincinnati, OH Cleveland, OH Columbia, MD Columbia, MO Columbia, SC Columbus, OH Corpus Christi, TX Costa Mesa, CA	Dallas, TX Danbury, CT Dayton, OH Deerfield, IL Des Moines, IA District of Columbia Duluth, GA Dunwoody, GA Edina, MN El Paso, TX El Segundo, CA Elk Grove, CA Erie, PA Erlanger, KY Exton, PA Fairfax, VA Fayetteville, NC Folsom, CA Fort Worth, TX Fort Lauderdale, FL Fort Myers, FL Frederick, MD Fredericksburg, VA Frisco, TX Glendale, CA Glendale, WI Grand Junction Grand Rapids, MI Greenbelt, MD Greensboro, NC Greenville, SC Harrisburg, PA Hartford, CT Henderson, NV Houston, TX Huntsville, AL Independence, OH Indianapolis, IN Irvine, CA Irving, TX Iselin, NJ Jackson, MS Jacksonville, FL Johnson City, TN Joliet, IL Kansas City, MO Kennesaw, GA Kissimmee, FL Knoxville, TN	Lancaster, PA Las Vegas, NV League City, TX Lenexa, KS Lexington, KY Lincoln, NE Little Rock, AR Londonderry, NH Los Angeles, CA Louisville, KY Loveland, CO Madison, WI Manchester, NH Manhattan, NY Mansfield, MA Martinsburg, WV McAllen, TX Memphis, TN Miami, FL Midland, TX Milford, CT Milwaukee, WI Minneapolis, MN Miramar Beach, FL Mobile, AL Montgomery, AL Monroeville, PA Morristown, NJ Mount Laurel, NJ Mukilteo, WA Naperville, IL Nashua, NH Nashville, TN New Orleans, LA New York City, NY Newington, CT Newport News, VA Norfolk, VA Novi, MI Oakbrook Terrace, IL Oklahoma City, OK Omaha, NE Orange, CA Orlando, FL Overland Park, KS Owings Mills, MD	Palm Beach, FL Paramus, NJ Philadelphia, PA Phoenix, AZ Pittsburgh, PA Plano, TX Plantation, FL Pleasanton, CA Portland, ME Portland, OR Poughkeepsie, NY Princeton, NJ Provo, UT Puyallup, WA Quad Cities, IA IL Raleigh, NC Red Bank, NJ Redmond, WA Redwood City, CA Reno, NV Reston, VA Richmond, VA Riverside, CA Roanoke, VA Rochester, NH Rochester, NY Rockville, MD Rolling Hills, CA Rosemont, IL Round Rock, TX Rye, NY	Sacramento, CA Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA San Rafael, CA Santa Clara, CA Sarasota, FL Savannah, GA Schaumburg, IL Scottsdale, AZ Seattle, WA Shelburne, VT Shelton, CT Sioux Falls, SD South Bend, IN South Burlington, VT St. Louis, MO St. Paul, MN St. Petersburg, FL Spokane, WA Spring, TX Springfield, MA Springfield, MO Stamford, CT State College, PA Sugar Land, TX Syracuse, NY Tacoma / Federal Way, WA Tallahassee, FL Tampa, FL Toledo, OH Troy, MI Tucson, AZ Tulsa, OK Uniondale, NY Virginia Beach, VA Wallingford, CT Walnut Creek, CA Waltham, MA Warrenville, IL Warwick / Providence, RI Washington, DC Wayne, PA West Dundee Westborough, MA Wichita, KS Wilkes-Barre, PA Wilmington, DE Wilmington, NC Woburn, MA Worcester, MA

•Attend class from Your Location
In addition to our sites, you can attend class from your PC via RCI™ in these and other areas...