The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

ONLC Training Centers provides hands-on, instructor-led classes at our more than 30 delivery locations. You may also attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

ITIL News
ONLC meets with EXIN
Exin is a founding member of the international ITIL® certification board and ONLC will be providing EXIN's Accredited Training Provider program.

Click the title of the classes marked with the green flag (

) to see specific locations and dates of "Ready to Run" classes. Click the title of the classes marked with the yellow flag (

) to see specific locations and dates of Early Notice classes.

Class Information

Click Title for Dates & Outlines	Days	Fee
ITIL Foundations Certification
ITSM Foundations Certification v2	3	$2295
ITSM Foundations Certification v3	3	$2295
ITSM Foundations Certification Bridge v2 to v3	1	$795
ITIL Practitioner Certfication
ITSM Practitioner Certification: Support and Restore	5	$2995
ITSM Practitioner Certification: Release and Control	5	$2995
ITSM Practitioner Certification: Agree and Define	5	$2995
ITSM Process Implementation Workshops (Private Sessions Only)
ITSM Practitioner Implementation Workshop: Support and Restore	4
ITSM Practitioner Implementation Workshop: Release and Control	4
ITSM Practitioner Implementation Workshop: Agree and Define	4

1-800-288-8221

ONLC TRAINING CENTERS

www.onlc.com

TRAINING LOCATIONS: Connecticut (CT): E. Windsor, Wallingford    Delaware (DE): Wilmington
District of Columbia (DC): Washington, DC    Florida (FL): Ft. Myers, Ft. Lauderdale, Orlando, Tampa
Georgia (GA): Atlanta    Indiana (IN): Indianapolis, South Bend
Louisiana (LA): New Orleans   Maryland (MD): Baltimore, Columbia, Rockville
Massachusetts (MA): Boston, Braintree, Holyoke, Waltham, Westborough
New Hampshire (NH): Londonderry    New Jersey (NJ): Edison, Iselin, Mt. Laurel, Princeton
New York (NY): Manhattan/NYC    North Carolina (NC): Charlotte, Greensboro, Raleigh
Pennsylvania (PA): Philadelphia, Wayne    Rhode Island (RI): Lincoln    Texas (TX): San Antonio
Vermont (VT): S. Burlington    Virginia (VA): McLean, Richmond

RCI AVAILABLE: Arizona (AZ): Tucson    Arkansas (AR): Little Rock    Alabama (AL): Birmingham, Montgomery
Connecticut (CT): Norwalk    Florida (FL): Jacksonville, Miami, Tallahassee    Georgia (GA): Norcross
Kentucky (KT): Lexington, Louisville    Maine (ME): Portland, Winthrop    Mississippi (MI): Jackson, Vicksburg
Ohio (OH): Cincinnati    Oklahoma (OK): Oklahoma City, Tulsa    Pennsylvania (PA): Harrisburg, Pittsburgh
Tennessee (TN): Chattanooga, Knoxville, Memphis, Nashville    Texas (TX): Austin
Virginia (VA): Arlington, Chantilly    West Virginia (WV): Wheeling