Below are some of the most common questions
we are asked about training via Remote Classroom Instruction (RCI™).
Will
I be able to see the instructor?
Each instructor computer is outfitted
with a webcam. Most instructors use the camera during the introductions and briefly
when coming back from breaks so that you will be able to “put a face to the voice.” Video of the instructor is not running throughout the course. You will, however, be able to see the instructor’s computer screen and the whiteboard
work for the duration of the class.
What if I have a question?
You simply voice your question. Speaker phones and a phone bridge
connect all of the classrooms with the instructor. Phones are equipped with a mute option to help eliminate extraneous noise.
What happens if I get stuck during a
lab?
Just ask for help like in a regular class. The instructor is
able to see the computer you are accessing and can take control of that mouse and
keyboard to provide you with individualized attention and help as needed.
How many students are in a class?
Our typical maximum class size is 12. That's been our standard for almost three decades of training. By keeping class sizes smaller we're able to ensure personalized attention for the students regardless of the instructor's physical location—in the same room, across the country, or somewhere in between.
Will I be by myself in an RCI room?
Our remote classrooms typically seat one to four students.
There is a chance that you will be taking the class with one or more peers, though that is dependent upon registrations for that class at that specific location.
Can I take
training from my home or office?
Yes, you can attend from
your home or office via RCI.
To do so you should have at minimum a computer with high-speed internet
connection, speaker/hands-free phone and unlimited long-distance. For more details see RCI from Home or Office.
Select Home/Office via RCI as your class location when registering if this is the option you want.
Will I need to install software?
If attending class at an ONLC site you will not have to install anything.
Everything should be set up for you when you get there.
If you choose to attend from your home or office, you will need to install the conference connections -- a simple 5-minute process to get you up and running. You do not have to have or install the class software (e.g. Microsoft Office, Visual Studio, CRM, Citrix).
What if I don't like the class?
We offer an
unconditional money back guarantee. If you are not satisfied with the quality of a class, simply notify the instructor during the morning of the first day of class, return the courseware, and you will receive a full refund for that class.
How is a RCI class different
from a web seminar?
In a web seminar, you just listen and watch an
instructor presentation. You have no hands-on component. In many web seminars,
you can't ask questions except for typing chat messages.
In an RCI session you
have hands-on access to software for labs and can ask questions freely over the
phone. You'll also be able to hear questions posed by other students regardless
of their location.
How is RCI different from other web-delivered
computer classes?
You may have participated in a web-based class
where the instructor presents to a group in a web seminar fashion. Sometimes called
"synchronous" training, the "live" component of the class
is when everyone is connected to the instructor presentation. This live lecture
will go on for up to 3 hours with very little "doing" or interaction
on your part. During these sessions, an instructor can present to a large group of student (easily 30 or more) because it is mostly one-way communication.
Then after the lecture, students
schedule lab time where they can access servers that have the course software
loaded. During the lab time students work independently. They can e-mail the instructor
if they have questions or problems during the labs.
In contrast to other
blended solutions, RCI students experience a flow of interaction that is exactly
like a regular class. You listen to and watch the instructor. Then you experiment
and practice with the software. If you get stuck on a lab, you can ask for help—right
then by talking; not by sending an email. You don't have to schedule time for
labs—the labs take place while you are in the class.
Our average class
size is small—typically limited to no more than 12 students to ensure personalized attention if it's needed.
Do people take a second class in
this format?
Absolutely! For many people, RCI is a great solution. We've worked
to put the best conferencing technology in place so that you will see very little
difference between RCI and a course that has the instructor physically in the same
classroom.
During a recent survey RCI participants were asked if
they would take another course via RCI. Over 92% said that they would.
Is RCI right for me?
The
best candidates for an RCI class are those people with strong mouse and Windows
skills and who have English as their native language. If you're not sure if RCI is right for you call our toll free number (800.288.8221) to speak with
one of our Education Advisors.
Is there a price difference
for an RCI class?
Even though our costs to deliver a class via RCI are
higher, we do not pass the added expense on to RCI students.
With RCI you are using two computers instead of one (we provide a computer in the
instructor's classroom plus one at your location). In addition, we must provide
the communications links between the two classrooms (long distance phone lines,
a phone conferencing bridge, and high-speed internet connections). Conferencing
software licenses on your lab PC and on the instructor presentation machine also
have to be purchased. These are the additional “hard costs” to an RCI event. On
top of that, there are “soft costs” related to coordinating an event that must
link multiple locations. None of these added expenses are passed on to the
student.
Have Questions? If you have questions about RCI or our classes please contact our Education Advisors at:
1.800.288.8221
ONLC TRAINING
CENTERS
800-288-8221 (USA) / 302-225-4470 (Other)
www.onlc.com
ONLC Training Centers has grown to be the largest IT training company in the US with over 250 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.
•U.S. Locations
Over 250 sites across North America...
Alabama
Birmingham, AL
Huntsville, AL
Mobile, AL
Montgomery, AL
Arizona
Phoenix, AZ
Scottsdale, AZ
Tucson, AZ
Arkansas
Bentonville, AR
Little Rock, AR
California
Bakersfield, CA
El Segundo, CA
Elk Grove, CA
Fresno, CA
Glendale, CA
Irvine, CA
Los Angeles, CA
Orange, CA
Pleasanton, CA
Redwood City, CA
Riverside, CA
Sacramento, CA
San Diego, CA
San Francisco, CA
San Jose, CA
Walnut Creek, CA
Colorado
Boulder, CO
Centennial, CO
Colorado Springs, CO
Denver, CO
Grand Junction, CO
Loveland, CO
Massachusetts
Andover, MA
Beverly, MA
Boston, MA
Braintree, MA
Mansfield, MA
Norewell, MA
Springfield, MA
Taunton, MA
Waltham, MA
Westborough, MA
Woburn, MA
Worcester, MA
Michigan
Detroit, MI
Grand Rapids, MI
Kalamazoo / Portage, MI
Lansing, MI
Novi, MI
Troy, MI
New Jersey
Bridgewater, NJ
Iselin, NJ
Jersey City, NJ
Morristown, NJ
Mt. Laurel, NJ
Paramus, NJ
Princeton, NJ
Red Bank, NJ
New Mexico
Albuquerque, NM
New York
Albany, NY
Bohemia, NY
Buffalo, NY
Harrison / Rye, NY
Manhattan, NY
Mt. Kisco, NY
New York City, NY
Poughkeepsie, NY
Rochester, NY
Syracuse, NY
Uniondale, NY
Oregon
Beaverton, OR
Bend, OR
Eugene, OR
Medford, OR
Portland, OR
Roseburg, OR
Salem, OR
Pennsylvania
Allentown, PA
Erie, PA
Exton, PA
Harrisburg, PA
Lancaster, PA
Malvern, PA
Mechanicsburg, PA
Monroeville, PA
Morgantown, PA
Philadelphia, PA
Pittsburgh, PA
State College, PA
Wayne, PA
Wexford, PA
Wilkes-Barre, PA
York, PA
Rhode Island
Warwick / Providence, RI
South Carolina
Charleston, SC
Columbia, SC
Greenville, SC
South Dakota
Sioux Falls, SD
Tennessee
Chattanooga, TN
Franklin, TN
Johnson City, TN
Knoxville, TN
Memphis, TN
Nashville, TN
Texas
Abilene, TX
Addison, TX
Amarillo, TX
Austin, TX
Bryan / College Station, TX
Corpus Christi, TX
Dallas, TX
El Paso, TX
Fort Worth, TX
Houston, TX
Irving, TX
League City, TX
Midland, TX
Plano / Frisco, TX
Round Rock, TX
San Antonio, TX
Spring / The Woodlands, TX
Sugar Land, TX
Trophy Club, TX
Waco, TX
Wichita Falls, TX
Utah
Provo, UT
Salt Lake City, UT
Vermont
Burlington/Shelburne, VT
Virginia
Alexandria, VA
Arlington, VA
Charlottesville, VA
Fairfax, VA
Fredericksburg, VA
Glen Allen, VA
Lynchburg, VA
Manassas, VA
McLean, VA
Newport News, VA
Norfolk, VA
Reston, VA
Richmond, VA
Roanoke, VA
Virginia Beach, VA
Washington
Bellevue, WA
Bellingham, WA
Bothell / Redmond, WA
Kennewick / Pasco, WA
Mukilteo / Everett, WA
Olympia / Lacey, WA
Puyallup, WA
Seattle, WA
Tacoma / Federal Way, WA
Spokane, WA
West Virginia
Martinsburg, WV
Wisconsin
Brookfield, WI
Glendale, WI
Green Bay, WI
Madison, WI
Milwaukee, WI
Wyoming
Casper, WY
Cheyenne, WY
•U.S. Locations by City
Attend hands on, instructor-led computer classes at our more than 250 classroom locations in these cities...
Abilene, TX
Addison, TX
Akron, OH
Albany, NY
Albuquerque, NM
Alexandria, LA
Alexandria, VA
Allentown, PA
Alpharetta, GA
Amarillo, TX
Andover, MA
Annapolis, MD
Arlington, VA
Atlanta, GA
Auburn, AL
Austin, TX
Bakersfield, CA
Baltimore, MD
Baton Rouge, LA
Beachwood, OH
Beaverton, OR
Bend, OR
Bedford, NH
Bellevue, WA
Bellingham, WA
Bentonville, AR
Bethesda, MD
Bettendorf, IA
Beverly, MA
Birmingham, AL
Boca Raton, FL
Bohemia, NY
Boise, ID
Boston, MA
Boulder, CO
Bradenton / Sarasota, FL
Braintree, MA
Bridgewater, NJ
Brookfield, WI
Bryan / College Station, TX
Buckhead, GA
Buffalo, NY
Canton, OH
Casper, WY
Cedar Rapids, IA
Champlin, MN
Charleston, SC
Charlotte, NC
Chattanooga, TN
Centennial, CO
Cheyenne, WY
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbia, MD
Columbia, MO
Columbia, SC
Columbus, GA
Columbus, OH
Corpus Christi, TX
Dallas, TX
Danbury, CT
Dayton, OH
Deerfield, IL
Des Moines, IA
District of Columbia
Dublin, OH
Duluth, GA
Dunwoody, GA
Edina, MN
El Paso, TX
El Segundo, CA
Elk Grove, CA
Erie, PA
Erlanger, KY
Eugene, OR
Evansville, IN
Exton, PA
Fairfax, VA
Fayetteville, NC
Folsom, CA
Fort Worth, TX
Fort Lauderdale, FL
Fort Myers, FL
Fort Wayne, IN
Franklin, TN
Frederick, MD
Fredericksburg, VA
Fresno, CA
Frisco, TX
Glendale, CA
Glendale, WI
Grand Junction
Grand Forks, ND
Grand Rapids, MI
Great Falls, MT
Green Bay, WI
Greenbelt, MD
Greensboro, NC
Greenville, SC
Gurnee, IL
Harrisburg, PA
Harrison, NY
Hartford, CT
Henderson, NV
Hickory, NC
Houston, TX
Huntsville, AL
Independence, OH
Indianapolis, IN
Irvine, CA
Irving, TX
Iselin, NJ
Jackson, MS
Jacksonville, FL
Jersey City, NJ
Johnson City, TN
Joliet, IL
Kalamazoo / Portage, MI
Kansas City, MO
Kearney, MO
Kennesaw, GA
Kennewick, WA
Kissimmee, FL
Knoxville, TN
Lafayette, LA
Lancaster, PA
Las Vegas, NV
League City, TX
Lee's Summit, MO
Lenexa, KS
Lexington, KY
Lincoln, NE
Little Rock, AR
Londonderry, NH
Los Angeles, CA
Louisville, KY
Loveland, CO
Lynchburg, VA
Macon, GA
Madison, WI
Manchester, NH
Mandeville, LA
Manhattan, NY
Mansfield, MA
Martinez, GA
Martinsburg, WV
McAllen, TX
McLean, VA
Medford, OR
Memphis, TN
Miami, FL
Midland, TX
Milford, CT
Milwaukee, WI
Minneapolis, MN
Miramar Beach, FL
Mobile, AL
Montgomery, AL
Monroeville, PA
Morristown, NJ
Mount Laurel, NJ
Mukilteo, WA
Naperville, IL
Naples, FL
Nashua, NH
Nashville, TN
New Orleans, LA
New York City, NY
Newington, CT
Newport News, VA
Norfolk, VA
Norwell, MA
Novi, MI
Oakbrook Terrace, IL
Oklahoma City, OK
Olympia / Lacey, WA
Omaha, NE
Orange, CA
Orlando, FL
Overland Park, KS
Owings Mills, MD
Palm Beach, FL
Paramus, NJ
Peoria, IL
Philadelphia, PA
Phoenix, AZ
Pittsburgh, PA
Plano, TX
Plantation, FL
Pleasanton, CA
Portland, ME
Portland, OR
Poughkeepsie, NY
Princeton, NJ
Provo, UT
Puyallup, WA
Quad Cities, IA IL
Raleigh, NC
Red Bank, NJ
Redmond, WA
Redwood City, CA
Reno, NV
Reston, VA
Richmond, VA
Riverside, CA
Roanoke, VA
Rochester, NH
Rochester, MN
Rochester, NY
Rockford, IL
Rockville, MD
Rolling Hills, CA
Roseburg, OR
Rosemont, IL
Round Rock, TX
Ruston /Grambling, LA
Rye, NY
Sacramento, CA
Salem, OR
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Jose, CA
Sarasota / Bradenton, FL
Savannah, GA
Schaumburg, IL
Scottsdale, AZ
Seattle, WA
Shelburne, VT
Shelton, CT
Shreveport, LA
Sioux Falls, SD
South Bend, IN
South Burlington, VT
St. Louis, MO
St. Paul, MN
St. Petersburg, FL
Spokane, WA
Spring / The Woodlands, TX
Springfield, MA
Springfield, MO
Stamford, CT
State College, PA
Sugar Land, TX
Syracuse, NY
Tacoma / Federal Way, WA
Tallahassee, FL
Tampa, FL
Taunton, MA
Toledo, OH
Troy, MI
Tucson, AZ
Tulsa, OK
Uniondale, NY
Virginia Beach, VA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warrenville, IL
Warwick / Providence, RI
Washington, DC
Waterbury / Cheshire, CT
Wayne, PA
West Dundee
Westborough, MA
Wexford, PA
Wichita, KS
Wichita Falls, TX
Wilkes-Barre, PA
Williston, ND
Wilmington, DE
Wilmington, NC
Woburn, MA
Worcester, MA
Youngstown, OH
•Canada Locations
You can attend any ONLC class right from your PC via RCI™ including these areas in Canada...
Alberta
Calgary, AB
Edmonton, AB
Grande Prairie, AB
Lethbridge, AB
Lloydminster, AB
Medicine Hat, AB
Red Deer, AB
Wood Buffalo, AB
British Columbia
Abbotsford, BC
Burnaby, BC
Campbell River, BC
Chilliwack, BC
Clayoquot, BC
Coldstream, BC
Comox, BC
Courtenay, BC
Cranbrook, BC
Duncan, BC
East Kootenay, BC
Fort St. John, BC
Kamloops, BC
Kelowna, BC
Maple Ridge, BC
Nanaimo, BC
New Westminster
North Cowichan, BC
Okanagan, BC
Parksville, BC
Peace River, BC
Penticton, BC
Port Alberni, BC
Port Coquitlam
Prince George, BC
Qualicum Beach, BC
Richmond, BC
Saanich, BC
Strathcona, BC
Surrey, BC
Vancouver, BC
Vernon, BC
Victoria, BC
Manitoba
Brandon, MB
Winnipeg, MB
New Brunswick
Bathurst, NB
Beresford, NB
Dieppe, NB
Fredericton, NB
Miramichi, NB
Moncton, NB
North Esk, NB
Quispamsis, NB
Riverview, NB
Saint John, NB
Newfoundland & Labrador
Conception Bay, NL
Corner Brook, NL
Mount Pearl, NL
St. John's, NL
Ontario
Augusta, ON
Barrie, ON
Belleville, ON
Brampton, ON
Brant, ON
Brantford, ON
Brockville, ON
Burlington, ON
Cambridge, ON
Centre, ON
Chatham, ON
Clarington, ON
Cornwall, ON
Elizabethtown, ON
Ennismore, ON
Frontenac, ON
Georgian Bluffs, ON
Guelph, ON
Hamilton, ON
Innisfil, ON
Kawartha Lakes, ON
Kent, ON
Kingston, ON
Kingsville, ON
Kitchener, ON
Kitley, ON
Lakefield, ON
Lakeshore, ON
LaSalle, ON
Leamington, ON
London, ON
Laurentian Valley, ON
Midland, ON
Mississauga, ON
Niagara, ON
Niagara Falls, ON
Norfolk, ON
North Bay, ON
Orillia, ON
Oshawa, ON
Ottawa, ON
Owen Sound, ON
Pembroke, ON
Penetanguishene, ON
Peterborough, ON
Quinte, ON
Ramara, ON
Sarnia, ON
St. Catharines, ON
St. Clair, ON
Sault Ste. Marie, ON
Smith, ON
South Stormont, ON
Stratford, ON
Sudbury, ON
Tay, ON
Tecumseh, ON
Thunder Bay, ON
Timmins, ON
Toronto, ON
Vaughan, ON
Waterloo, ON
Welland, ON
Wellington, ON
Whitby, ON
Windsor, ON
Woodstock, ON
Prince Edward Island
Charlottetown, PE
Stratford, PE
