IT organizations have been challenged to improve business processes in order to reduce costs and provide more consistent service.

The ITIL (IT Infrastructure Library) series and the Business Analyst job roles are important components of improved business processes. Get hands-on, instructor-led training for ITIL Foundations, ITIL Practitioner and iiBA recognized Business Analyst training at ONLC Training Centers.

We provide hands-on, instructor-led classes at our more than 30 delivery locations. You may also attend our live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

Click the title of the classes marked with the green flag (

) to see specific locations and dates of "Ready to Run" classes. Click the title of the classes marked with the yellow flag (

) to see specific locations and dates of Early Notice classes.

Class Information

Click Title for Dates & Outlines	Days	Fee
ITIL & Business Analysis Free Seminars
Getting to Know ITIL	0.2
Getting to Know Business Analysis	0.2
ITIL Foundations Certification
ITSM Foundations Certification v2	3	$2295
ITSM Foundations Certification v3	3	$2295
ITSM Foundations Certification Bridge v2 to v3	1	$795
ITIL Practitioner Certfication
ITSM Practitioner Certification: Support and Restore	5	$2995
ITSM Practitioner Certification: Release and Control	5	$2995
ITSM Practitioner Certification: Agree and Define	5	$2995
Business Analysis
Business Analysis for the IT Professional	4	$2195
Software Quality Assurance	3	$1695
Effective Use Case Development	4	$2195
Effective Methods of Software Testing Workshop	3	$1695
Six Sigma
Six Sigma Green Belt Bootcamp	5	$2995

What is a Business Analyst?
The Business Analyst is responsible for requirements development and requirements management. Specifically, the Business Analyst elicits, analyzes, validates and documents business, organizational and/or operational requirements. Solutions are not predetermined by the Business Analyst, but are driven solely by the requirements of the business. Solutions often include a systems development component, but may also consist of process improvement or organizational change.

What is ITIL?
The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

Questions?
To learn more about our Business Process classes or in the event of questions contact our Education Advisors at

1.800.288.8221
(Mon-Fri, 8am-5pm ET)

1-800-288-8221

ONLC TRAINING CENTERS

www.onlc.com

TRAINING LOCATIONS: Connecticut (CT): E. Windsor, Wallingford    Delaware (DE): Wilmington
District of Columbia (DC): Washington, DC    Florida (FL): Ft. Myers, Ft. Lauderdale, Orlando, Tampa
Georgia (GA): Atlanta    Indiana (IN): Indianapolis, South Bend
Louisiana (LA): New Orleans   Maryland (MD): Baltimore, Columbia, Rockville
Massachusetts (MA): Boston, Braintree, Holyoke, Waltham, Westborough
New Hampshire (NH): Londonderry    New Jersey (NJ): Edison, Iselin, Mt. Laurel, Princeton
New York (NY): Manhattan/NYC    North Carolina (NC): Charlotte, Greensboro, Raleigh
Pennsylvania (PA): Philadelphia, Wayne    Rhode Island (RI): Lincoln    Texas (TX): San Antonio
Vermont (VT): S. Burlington    Virginia (VA): McLean, Richmond

RCI AVAILABLE: Arizona (AZ): Tucson    Arkansas (AR): Little Rock    Alabama (AL): Birmingham, Montgomery
Connecticut (CT): Norwalk    Florida (FL): Jacksonville, Miami, Tallahassee    Georgia (GA): Norcross
Kentucky (KT): Lexington, Louisville    Maine (ME): Portland, Winthrop    Mississippi (MI): Jackson, Vicksburg
Ohio (OH): Cincinnati    Oklahoma (OK): Oklahoma City, Tulsa    Pennsylvania (PA): Harrisburg, Pittsburgh
Tennessee (TN): Chattanooga, Knoxville, Memphis, Nashville    Texas (TX): Austin
Virginia (VA): Arlington, Chantilly    West Virginia (WV): Wheeling