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Active Directory
Active Directory (AD) Implementation, Support ...

Adobe
Acrobat, Dreamweaver, Flash, Fireworks, Illustrator, InDesign, Photoshop...

Altiris
Client Management Suite (CMS), Deployment Solution, Notification System...

BizTalk Server
2010, Developer, Deep Dive, Immersion...

Business Analyst & ITIL
ITIL Foundation, Practitioner, Lifecycle, Business Analyst CBAP, Software Testing & Quality, Use Case...

Business Intelligence
Crystal Reports, PerformancePoint, Software Quality Assurance...

Cisco
CCNA Bootcamp, Routers, Network Devices, IP Communications, Security, Service Provider...

Citrix
XenApp (Presentation Server), XenServer, EdgeSight, NetScaler, Password Manager...

CompTIA Certification
A+, Network+, Security+ ...

DoD 8570.1
IAT, IAM, baseline certifications, A+, Network+, Security+, SCNP, SCNA, CISSP...

Exchange Server
2010, 2007, 2003, Updating Skills, Installation, Troubleshooting, Monitoring, High Availability...

Help Desk & Support
A+, Network+...

IIS Server
Configure, Troubleshoot...

Microsoft Dynamics
CRM, Great Plains, GP...

Microsoft Office 2010
version 2010 - Access, Excel, Outlook, Project, PowerPoint, Publisher, Visio, Word, VBA Programming...

Microsoft Office 2007/2003
Office Access, Excel, Outlook, PowerPoint, Publisher, Project, Visio, Word, VBA Programming...

Oracle
Oracle DBA, PL/SQL,
11g, Adminstration ...

Project Management
Microsoft Project, IT Principles, PMI...

Security
Forefront, Security+, CEH, SCP, CISSP, DoD 8570.1...

SharePoint 2010
Power User (Mindsharp), Administrator, Designer, Developer ...

SharePoint 2007
Windows SharePoint Services (WSS), Designer, MOSS, Development (Mindsharp), End User ...

SQL Server
SQL 2008, SQL 2005, Analysis Services (SSAS), Integration Services (SSIS), Reporting Services (SSRS), Transact-SQL (TSQL)...

System Center, SMS, Scripting
Operations Manager (SCOM), Configuration Manager (SCCM), SMS...

Visual Studio & .NET
.NET, Visual Basic, C#, VBA, ASP ...

VMware
vSphere Desktop, Deployment, Administration, ESX...

Windows 7
Installing, Configuring, Support, Deployment, Certification, MCTS, MCITP...

Windows Server 2008
Managing, Maintaining, Upgrading, Hyper-V Clustering, PowerShell, Terminal Services, Windows Mobile...

Windows Server 2003
Managing, Maintaining, Upgrading ...

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HTML, Cascading Style Sheets (CSS), Javascript...

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ONLC is an iiBA Endorsed Education Provider

Business Process Training Classes & Certification: ITIL & Business Analyst

Classes
News & Offers

IT organizations have been challenged to improve business processes in order to reduce costs and provide more consistent service. The ITIL (IT Infrastructure Library) series and the Business Analyst job roles are important components of improved business processes. Get hands-on, instructor-led training for ITIL Foundation, ITIL Practitioner and iiBA recognized Business Analyst training at ONLC Training Centers.

We provide hands-on, instructor-led classes at our more than 100 locations. You may also attend our live classes from your home/office PC via our Remote Classroom Instruction (RCI™) technology.

Click the title of the classes marked with the green flag (

) to see specific locations and dates of "Ready to Run" classes. Click the title of the classes marked with the yellow flag (

) to see specific locations and dates of Early Notice classes.

Class Information

Click Title for Dates & Outlines	Days	Fee
ITIL Foundations
ITIL 2011 Foundation Certification	3	$2100
ITIL V3 Overview	1	$700
ITIL Executive Briefing	1	$700
ITIL V3 Intermediate Certification: Service Lifecycle Stream
ITIL Intermediate Certification: Service Strategy	3	$2250
ITIL Intermediate Certification: Service Design	3	$2250
ITIL Intermediate Certification: Service Transition	3	$2250
ITIL Intermediate Certification: Service Operation	3	$2250
ITIL Intermediate Certification: CSI	3	$2250
ITIL V3 Intermediate Certification: Service Capability Stream
ITIL Intermediate Certification: Service Offerings and Agreements	5	$2900
ITIL Intermediate Certification: Planning, Protection and Optimization	5	$2900
ITIL Intermediate Certification: Release, Control and Validation	5	$2900
ITIL Intermediate Certification: Operational Support and Analysis	5	$2900
ITIL Expert
ITIL Advanced: Service Manager Bridge	4	$2500
ITIL Advanced: Managing Through the Lifecycle	5	$2900
Business Analysis
Business Analysis for the IT Professional	4	$2195
Modeling Techniques for the Business Analyst	4	$2995
Software Quality Assurance	3	$1695
Effective Use Case Development	4	$2195
Effective Methods of Software Testing Workshop	3	$1695

NEWS & OFFERS What is a Business Analyst?
The Business Analyst is responsible for requirements development and requirements management. Specifically, the Business Analyst elicits, analyzes, validates and documents business, organizational and/or operational requirements. Solutions are not predetermined by the Business Analyst, but are driven solely by the requirements of the business. Solutions often include a systems development component, but may also consist of process improvement or organizational change.

To learn more about Business Analyst, see our Business Analyst Classes & Certification page

What is ITIL?
The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

To learn more about ITIL, view our ITIL Classes & Certification page

Questions?
To learn more about our Business Process curriculum which includes ITIL and Business Analysis classes, or in the event of questions contact our Education Advisors at

1.800.288.8221

ONLC TRAINING CENTERS

800-288-8221 (USA) / 302-225-4470 (Other)

www.onlc.com

ONLC Training Centers has grown to be the largest IT training company in the US with over 250 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.
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•Course Schedule (all titles) •Ready to Run Schedule (confirmed dates) •Class Registration & Policies	•Savings Options & Plans •Microsoft Office Migration •Microsoft Software Assurance Vouchers	•RCI Overview •RCI from Destinations •RCI from Home/Office
Why Register with ONLC	For Professionals	About ONLC
•Fewest Class Cancellations •Training Company Comparison •Reasons to Register Now	•Certification Programs •Savings Plans •Money Back Guarantee	•About Us •Our Instructors •Employment Opportunities
Other Information	For Government
•Events & Offers •Payment Options •Course Credits	•Federal, State, Local & Military •GSA •DoD 8570.1

•U.S. Locations

Alabama Birmingham, AL Huntsville, AL Mobile, AL Montgomery, AL Arizona Phoenix, AZ Scottsdale, AZ Tucson, AZ Arkansas Bentonville, AR Little Rock, AR California Bakersfield, CA El Segundo, CA Elk Grove, CA Fresno, CA Glendale, CA Irvine, CA Los Angeles, CA Orange, CA Pleasanton, CA Redwood City, CA Riverside, CA Sacramento, CA San Diego, CA San Francisco, CA San Jose, CA Walnut Creek, CA Colorado Boulder, CO Centennial, CO Colorado Springs, CO Denver, CO Grand Junction, CO Loveland, CO Connecticut Danbury, CT Hartford, CT Milford, CT Newington, CT Stamford, CT Delaware Wilmington, DE District of Columbia Washington, DC	Florida Boca Raton, FL Bradenton / Sarasota, FL Daytona Beach, FL Ft. Lauderdale, FL Ft. Myers, FL Jacksonville, FL Kissimmee, FL Lake Mary, FL Lakeland, FL Miami, FL Miramar Beach, FL Orlando, FL Palm Beach, FL Plantation, FL St. Petersburg, FL Tallahassee, FL Tampa, FL Georgia Alpharetta, GA Athens, GA Atlanta, GA Columbus, GA Duluth, GA Kennesaw, GA Macon, GA Martinez / Augusta, GA Savannah, GA Idaho Boise, ID Illinois Chicago, IL Gurnee, IL Joliet, IL Naperville, IL Northbrook, IL Oakbrook Terrace, IL Peoria, IL Rockford, IL Schaumburg, IL Warrenville, IL Indiana Evansville, IN Fort Wayne, IN Indianapolis, IN South Bend, IN Iowa Bettendorf, IA Cedar Rapids, IA Des Moines, IA Kansas Lenexa, KS Overland Park, KS Topeka, KS Wichita, KS Kentucky Erlanger, KY Lexington, KY Louisville, KY Louisiana Baton Rouge, LA Lafayette, LA Lake Charles, LA Mandeville, LA New Orleans, LA Ruston / Grambling, LA Shreveport, LA	Maine Portland, ME Maryland Annapolis, MD Baltimore, MD Bethesda, MD Columbia, MD Frederick, MD Greenbelt, MD Owings Mills, MD Rockville, MD Massachusetts Andover, MA Beverly, MA Boston, MA Braintree, MA Mansfield, MA Norewell, MA Springfield, MA Taunton, MA Waltham, MA Westborough, MA Woburn, MA Worcester, MA Michigan Detroit, MI Grand Rapids, MI Kalamazoo / Portage, MI Lansing, MI Novi, MI Troy, MI Minnesota Champlin, MN Edina, MN Minneapolis, MN Rochester, MN St. Paul, MN Woodbury, MN Mississippi Gulfport, MS Jackson, MS Missouri Columbia, MO Kearney, MO Lee's Summit, MO O'Fallon, MO St. Louis, MO Springfield, MO Montana Great Falls, MT Nebraska Lincoln, NE Omaha, NE Nevada Henderson, NV Las Vegas, NV Reno, NV New Hampshire Bedford / Manchester, NH Londonderry, NH Nashua, NH Rochester, NH New Jersey Bridgewater, NJ Iselin, NJ Jersey City, NJ Morristown, NJ Mt. Laurel, NJ Paramus, NJ Princeton, NJ Red Bank, NJ	New Mexico Albuquerque, NM New York Albany, NY Bohemia, NY Buffalo, NY Harrison / Rye, NY Manhattan, NY Mt. Kisco, NY New York City, NY Poughkeepsie, NY Rochester, NY Syracuse, NY Uniondale, NY North Carolina Asheville, NC Charlotte, NC Fayetteville, NC Greensboro, NC Hickory, NC Mooresville, NC Raleigh, NC Wilmington, NC North Dakota Fargo, ND Grand Forks, ND Williston, ND Ohio Akron, OH Boardman, OH Cincinnati, OH Cleveland, OH Columbus, OH Dayton, OH Dublin, OH Independence, OH Toledo, OH Westlake, OH Youngstown, OH Oklahoma Oklahoma City, OK Tulsa, OK Oregon Beaverton, OR Bend, OR Eugene, OR Medford, OR Portland, OR Roseburg, OR Salem, OR Pennsylvania Allentown, PA Erie, PA Exton, PA Harrisburg, PA Lancaster, PA Malvern, PA Mechanicsburg, PA Monroeville, PA Morgantown, PA Philadelphia, PA Pittsburgh, PA State College, PA Wayne, PA Wexford, PA Wilkes-Barre, PA York, PA Rhode Island Warwick / Providence, RI South Carolina Charleston, SC Columbia, SC Greenville, SC South Dakota Sioux Falls, SD	Tennessee Chattanooga, TN Johnson City, TN Knoxville, TN Memphis, TN Nashville, TN Texas Abilene, TX Addison, TX Amarillo, TX Austin, TX Bryan / College Station, TX Corpus Christi, TX Dallas, TX El Paso, TX Fort Worth, TX Houston, TX Irving, TX League City, TX Midland, TX Plano / Frisco, TX Round Rock, TX San Antonio, TX Spring / The Woodlands, TX Sugar Land, TX Trophy Club, TX Waco, TX Wichita Falls, TX Utah Provo, UT Salt Lake City, UT Vermont Burlington/Shelburne, VT Virginia Alexandria, VA Charlottesville, VA Fairfax, VA Fredericksburg, VA Glen Allen, VA Manassas, VA McLean, VA Newport News, VA Norfolk, VA Reston, VA Richmond, VA Roanoke, VA Virginia Beach, VA Washington Bellevue, WA Bellingham, WA Bothell / Redmond, WA Kennewick / Pasco, WA Mukilteo / Everett, WA Olympia / Lacey, WA Puyallup, WA Seattle, WA Tacoma / Federal Way, WA Spokane, WA West Virginia Martinsburg, WV Wisconsin Brookfield, WI Glendale, WI Green Bay, WI Madison, WI Milwaukee, WI Wyoming Casper, WY Cheyenne, WY

•U.S. Locations by City
Attend hands on, instructor-led computer classes at our more than 250 classroom locations in these cities...

Abilene, TX Addison, TX Akron, OH Albany, NY Albuquerque, NM Alexandria, LA Alexandria, VA Allentown, PA Alpharetta, GA Amarillo, TX Andover, MA Annapolis, MD Atlanta, GA Auburn, AL Austin, TX Bakersfield, CA Baltimore, MD Baton Rouge, LA Beachwood, OH Beaverton, OR Bend, OR Bedford, NH Bellevue, WA Bellingham, WA Bentonville, AR Bethesda, MD Bettendorf, IA Beverly, MA Birmingham, AL Boca Raton, FL Bohemia, NY Boise, ID Boston, MA Boulder, CO Bradenton / Sarasota, FL Braintree, MA Bridgewater, NJ Brookfield, WI Bryan / College Station, TX Buckhead, GA Buffalo, NY Casper, WY Cedar Rapids, IA Champlin, MN Charleston, SC Charlotte, NC Chattanooga, TN Centennial, CO Cheyenne, WY Chicago, IL Cincinnati, OH Cleveland, OH Columbia, MD Columbia, MO Columbia, SC Columbus, GA Columbus, OH Corpus Christi, TX	Dallas, TX Danbury, CT Dayton, OH Deerfield, IL Des Moines, IA District of Columbia Dublin, OH Duluth, GA Dunwoody, GA Edina, MN El Paso, TX El Segundo, CA Elk Grove, CA Erie, PA Erlanger, KY Eugene, OR Evansville, IN Exton, PA Fairfax, VA Fayetteville, NC Folsom, CA Fort Worth, TX Fort Lauderdale, FL Fort Myers, FL Fort Wayne, IN Frederick, MD Fredericksburg, VA Fresno, CA Frisco, TX Glendale, CA Glendale, WI Grand Junction Grand Forks, ND Grand Rapids, MI Great Falls, MT Green Bay, WI Greenbelt, MD Greensboro, NC Greenville, SC Gurnee, IL Harrisburg, PA Harrison, NY Hartford, CT Henderson, NV Hickory, NC Houston, TX Huntsville, AL Independence, OH Indianapolis, IN Irvine, CA Irving, TX Iselin, NJ Jackson, MS Jacksonville, FL Jersey City, NJ Johnson City, TN Joliet, IL Kalamazoo / Portage, MI Kansas City, MO Kearney, MO Kennesaw, GA Kennewick, WA Kissimmee, FL Knoxville, TN	Lafayette, LA Lake Charles, LA Lancaster, PA Las Vegas, NV League City, TX Lee's Summit, MO Lenexa, KS Lexington, KY Lincoln, NE Little Rock, AR Londonderry, NH Los Angeles, CA Louisville, KY Loveland, CO Macon, GA Madison, WI Manchester, NH Mandeville, LA Manhattan, NY Mansfield, MA Martinez, GA Martinsburg, WV McAllen, TX McLean, VA Medford, OR Memphis, TN Miami, FL Midland, TX Milford, CT Milwaukee, WI Minneapolis, MN Miramar Beach, FL Mobile, AL Montgomery, AL Monroeville, PA Morristown, NJ Mount Laurel, NJ Mukilteo, WA Naperville, IL Nashua, NH Nashville, TN New Orleans, LA New York City, NY Newington, CT Newport News, VA Norfolk, VA Norwell, MA Novi, MI Oakbrook Terrace, IL Oklahoma City, OK Olympia / Lacey, WA Omaha, NE Orange, CA Orlando, FL Overland Park, KS Owings Mills, MD	Palm Beach, FL Paramus, NJ Peoria, IL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Plano, TX Plantation, FL Pleasanton, CA Portland, ME Portland, OR Poughkeepsie, NY Princeton, NJ Provo, UT Puyallup, WA Quad Cities, IA IL Raleigh, NC Red Bank, NJ Redmond, WA Redwood City, CA Reno, NV Reston, VA Richmond, VA Riverside, CA Roanoke, VA Rochester, NH Rochester, MN Rochester, NY Rockford, IL Rockville, MD Rolling Hills, CA Roseburg, OR Rosemont, IL Round Rock, TX Ruston /Grambling, LA Rye, NY	Sacramento, CA Salem, OR Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA San Jose, CA Sarasota / Bradenton, FL Savannah, GA Schaumburg, IL Scottsdale, AZ Seattle, WA Shelburne, VT Shelton, CT Shreveport, LA Sioux Falls, SD South Bend, IN South Burlington, VT St. Louis, MO St. Paul, MN St. Petersburg, FL Spokane, WA Spring / The Woodlands, TX Springfield, MA Springfield, MO Stamford, CT State College, PA Sugar Land, TX Syracuse, NY Tacoma / Federal Way, WA Tallahassee, FL Tampa, FL Taunton, MA Toledo, OH Troy, MI Tucson, AZ Tulsa, OK Uniondale, NY Virginia Beach, VA Wallingford, CT Walnut Creek, CA Waltham, MA Warrenville, IL Warwick / Providence, RI Washington, DC Wayne, PA West Dundee Westborough, MA Wexford, PA Wichita, KS Wichita Falls, TX Wilkes-Barre, PA Williston, ND Wilmington, DE Wilmington, NC Woburn, MA Worcester, MA Youngstown, OH

•Canada Locations
You can attend any ONLC class right from your PC via RCI™ including these areas in Canada...

Alberta Calgary, AB Edmonton, AB Grande Prairie, AB Lethbridge, AB Lloydminster, AB Medicine Hat, AB Red Deer, AB Wood Buffalo, AB British Columbia Abbotsford, BC Burnaby, BC Campbell River, BC Chilliwack, BC Clayoquot, BC Coldstream, BC Comox, BC Courtenay, BC Cranbrook, BC Duncan, BC East Kootenay, BC Fort St. John, BC Kamloops, BC Kelowna, BC Maple Ridge, BC Nanaimo, BC New Westminster North Cowichan, BC Okanagan, BC Parksville, BC Peace River, BC Penticton, BC Port Alberni, BC Port Coquitlam Prince George, BC Qualicum Beach, BC Richmond, BC Saanich, BC Strathcona, BC Surrey, BC Vancouver, BC Vernon, BC Victoria, BC	Manitoba Brandon, MB Winnipeg, MB New Brunswick Bathurst, NB Beresford, NB Dieppe, NB Fredericton, NB Miramichi, NB Moncton, NB North Esk, NB Quispamsis, NB Riverview, NB Saint John, NB Newfoundland & Labrador Conception Bay, NL Corner Brook, NL Mount Pearl, NL St. John's, NL Nova Scotia Cape Breton, NS Colchester, NS Halifax, NS Kings, NS Kentville, NS New Glasgow, NS Pictou, NS Stellarton, NS Truro, NS Westville, NS	Ontario Augusta, ON Barrie, ON Belleville, ON Brampton, ON Brant, ON Brantford, ON Brockville, ON Burlington, ON Cambridge, ON Centre, ON Chatham, ON Clarington, ON Cornwall, ON Elizabethtown, ON Ennismore, ON Frontenac, ON Georgian Bluffs, ON Guelph, ON Hamilton, ON Innisfil, ON Kawartha Lakes, ON Kent, ON Kingston, ON Kingsville, ON Kitchener, ON Kitley, ON Lakefield, ON Lakeshore, ON LaSalle, ON Leamington, ON London, ON Laurentian Valley, ON Midland, ON Mississauga, ON Niagara, ON Niagara Falls, ON Norfolk, ON North Bay, ON Orillia, ON Oshawa, ON Ottawa, ON Owen Sound, ON Pembroke, ON Penetanguishene, ON Peterborough, ON Quinte, ON Ramara, ON Sarnia, ON St. Catharines, ON St. Clair, ON Sault Ste. Marie, ON Smith, ON South Stormont, ON Stratford, ON Sudbury, ON Tay, ON Tecumseh, ON Thunder Bay, ON Timmins, ON Toronto, ON Vaughan, ON Waterloo, ON Welland, ON Wellington, ON Whitby, ON Windsor, ON Woodstock, ON	Prince Edward Island Charlottetown, PE Stratford, PE Quebec Alma, QC Baie-Comeau, QC Borromée Contrecœur, QC Drummondville, QC Gatineau, QC Granby, QC Joliette, QC Laval, QC Lévis, QC Magog, QC Montreal, QC Notre-Dame-des-Prairies, QC Quebec, QC Rimouski, QC Rivière-du-Loup, QC Rouyn-Noranda, QC Saguenay, QC Saint-Antonin, QC Saint-Charles-Borromée, QC Saint-Georges, QC Saint-Hyacinthe, QC Saint-Jean-sur-Richelieu, QC Salaberry-de-Valleyfield, QC Sept-Îles, QC Shawinigan, QC Sherbrooke, QC Sorel-Tracy, QC Thetford Mines, QC Trois-Rivières, QC Val-d'Or, QC Victoriaville, QC Saskatchewan Lloydminster, SK Moose Jaw, SK Prince Albert, SK Regina, SK Saskatoon, SK
Discover how RCI allows us to deliver live instructor-led training to just about anywhere. Learn about RCI