Welcome to ONLC Training Centers
Get deskside support to tackle your latest project!

ONLC's Remote Deskside Support (RDS)

Sometimes a small block of time with a consultant is all you need to get you started, solve a problem, or implement something you saw in a class.

With ONLC's Remote Deskside Support (RDS) option you can schedule a time to work directly with one of our product specialists!

Available Topics

We make Remote Deskside Support available for these end-user / business applications:

  • Adobe Creative Cloud Applications (Photoshop, Illustrator, etc.)
  • Microsoft Office / Office 365 Applications (Excel, Word, etc.)
  • Microsoft Teams
  • Power BI
  • SharePoint

To work with a Remote Deskside Support specialist all you need is:

  • The product software (free trial or purchased version) on your computer
  • Internet connection
  • Either speakers and microphone, headset with microphone, or a speakerphone

We'll pair you with a subject matter specialist to help you with the task at hand. During the sessions you can view the instructor’s screen or they can see your screen and walk you through training and steps for solving a specific issue.

Specialist time can be purchased in increments of 2 to 20 hours—see table below. Note, time working with a specialist must be at least 1 hour per session.

Remote Deskside Support Pricing

This pricing is for the end user / business application topics listed above.

Remote Deskside Support Pricing



2 hours


4 hours


10 hours


20 hours


All prices are US dollars


  • Scheduled support time is a minimum of 1 hour per session.

  • Deskside Support hours are good for 90 days from date of purchase.

  • If additional hours are purchased within the 90 days, any unused original hours will be given the expiration date of the new hours.



To Purchase Remote Deskside Support Time

Remote Deskside Support hours can only be purchased by calling our toll free number. Advisors are available M-F, 8am-6pm (Eastern) to process your purchase.

Full payment is required at the time of order. ONLC accepts all major credit cards.

Have questions? Please contact an ONLC Advisor by phone, email or by completing the form below.

1.800.288.8221 | Send Email



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