Symantec Client Management Suite 8.5: Administration Course Outline
Overview
The Symantec Client Management Suite 8.5: Administration course is designed for professionals tasked with using Symantec Client Management Suite (CMS) to manage their software and hardware resources in their organizations. This five-day, instructor-led,
hands-on course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management Console that is used by CMS to perform its management functions. Students learn how to use CMS’s software
solutions to collect inventory, manage their software catalog, deliver and meter software, apply software updates and remotely control computer resources. Students also learn how to use the platform and CMS reports to track and monitor their environment.
Included are supplemental lessons on Site Management and Security.
Delivery Method
Instructor-led
Duration
Three days
Course Objectives
By the completion of this course, you will be able to:
• Discover and import computer and user resources that you want to manage
• Gather hardware, software and operating system inventory
• Remotely manage computers
• Maintain a software repository
• Deliver software to managed computers
• Meter and track software on managed computers
• Distribute software updates to managed computers
• Analyze gathered data using predefined & custom reports
Who Should Attend
This course is for IT administrators who will be maintaining and installing software, taking inventory of computers, distributing software updates to computers or remotely managing computers.
Prerequisites
You must also have a basic understanding and working knowledge of Microsoft Windows (7,8,10 Server 2008/12/16) operating systems and optionally Linux and Mac operating systems.
Hands-On
This course includes practical exercises and labs using your own network of virtual computers that enable you to test your new skills and begin to transfer them into your working environment.
COURSE OUTLINE
Lesson 1: Discovering Resources within the
Environment
Introducing Resource Discovery
• The case for resource discovery
• Stand resource discover methods
• Resource discovery process and methods
Using CMS to Discover and Import Resources
• Network discovery with CMS
• Importing resources from active directory
• Importing resources using the data connector
Adding CMS inventory to resources
• Gathering computer information using inventory
solution policies and tasks
• Standalone inventory
• Introducing targeted software inventory
• Custom inventory
• Agentless inventory
• Introducing file baseline and registry baseline tasks
Validating CMS discovery processes
• CMS increases the visibility of resources
• CMS increases the organization of resources
• CMS allows for efficient management of resources
Lesson 2: Reducing Desk-side visits with Remote Support
Agent Health
• Working with agent health settings
• Configuring agent health settings
• Determining agent health in the agent GUI
• Agent health status
• Agent health summary
Introducing Remote Access Connector
• About remote access connector
• Creating a template configuration file
• Editing the configuration file
• Using the right-click menu
Overview of Real-time System Manager
• Overview of real-time system manager
• How RTSM works
• Connection profiles and credentials
• RTSM right-click tasks
• RTSM server tasks
• Remote management reports
Lesson 3: Business Analytics & Reporting
Introduction to reporting
• Walkthrough of available reports and ITA
Standard reporting
• Creating reports
• Running reports
• Filter report builder -> reports
IT Analytics Reporting
• Configuring it analytics solution
• Cube reports, KPIs and dashboards
Lesson 4: Effective Software Management
Software Management Overview
• The case for effective software management
• Software management overview
• Components of software management
Discovering Software Information in the Environment
• Methods for gathering software inventory
• Software inventory reporting
Developing the Software Catalog
• Creating and configuring software components
• Creating and configuring software products
Managing the Software Catalog
• Ongoing software management in the software views
• Managing software in the software views
• Maintaining the software repository
Efficient Software Distribution
• Methods for delivering software
• Delivering software using tasks
• Delivering software using managed policies
• Delivering software through a request process
Enforcing Software Use and Execution
• Tracking software usage on managed computers
• Execution control using application denial policies
• Reviewing application denial reports
Lesson 5: Improved Security Through Automated Patch Management
Patch Management Solution Overview
• Objective and approach to patch management
• Patch management solution and the 4-A model
Using Patch Management Solution for Windows
• Patch Management within the 4-A model
• Patch Management in the Assessment phase
• Patch Management in the Analysis phase
• Patch Management in the Application phase
• Patch Management in the Advancement phase
Lesson 6: Endpoint Lifecycle Deployment & Staging
Introducing Deployment Solution
• About Deployment Solution
• About PC Transplant
• Enabling the deployment plug-in install policies
Configuring Deployment Solution
• Preparing Deployment Solution
• Symantec Network Boot Services and preboot configurations
• About Symantec Network Boot Service
• Installing Automation Folders
Creating and managing deployment jobs and tasks
• About Deployment tasks and jobs
• Other task types
Deployment Solution imaging
• About Imaging
• Image types: Disk Image
• Image types: Back-up Image
• Configuring the Create Image task
• Image deployment options
View outline in Word
N33640
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