ITIL Capability Release Control and Validation (RCV) Course Outline
This five-day hands-on program leads to a Certificate in ITIL Service Capability Management Release, Control & Validation. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Release, Control and Validation subject areas are:
Service Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
Who Should Attend?
The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum; however the primary focus is the process activities, execution and use throughout the Service Lifecycle.
These Job Roles may include:
Technical Support Management and Staff
Change, Configuration, Release, and Deployment Management and Staff
Testing and Validation Management and Staff
Knowledge Management Staff
Project and Program Managers who would like better managed and smoother project rollouts with fewer incidents and customer service disruptions
ITIL Foundation Certificate in IT Service Management along with IT or ITSM operational experience.
An optional eight-question, ninety-minute, closed book, multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through ACQUIROS. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expertฎ certification upon successful completion of the exam.
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
4 ITIL Expert Credits
38 PDU Credits
ITIL Certification Service Capability Operational Support & Analysis (OSA)
ITIL Certification Service Capability Service offerings & Agreements (SOA)
ITIL Certification Service Capability Planning, Protection & Optimization (PPO)
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