Managing Across the Lifecycle (MALC) Course Outline
This CSME/APMG accredited training program is for individuals seeking to take the final class to ITIL Expert. Candidates for this class must already hold the ITIL Foundation Certificate plus have obtained a further 15 credits from the ITIL Service Lifecycle track, the ITIL Service Capability track or a balanced selection from both ITIL Service Lifecycle and Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level. Candidates will gain competencies in the following areas upon successful completion of the reading (the 5 books of the ITIL Library), training and examination components related to this certification.
Introduction to IT Service Management Business & Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Understanding Organizational Challenges
Lifecycle Project Assessment
Understanding Complementary Industry Guidance
Training Delivery Options
Our classroom program includes 30 hours of instructor led presentations, a student workbook plus membership in our support community – My ITSM Mentoring Community™.
Our online video classroom program includes 5 hours of instructor led video presentations, an online student workbook plus membership in our support community – My ITSM Mentoring Community™.
Our blended classroom program includes both the classroom and online video classroom materials plus membership in our support community – My ITSM Mentoring Community™. The final delivery configuration and schedule is set by the client.
Special Note to New Hampshire Residents
This course has not yet been approved by the State's Department of Education. Please contact us to get an update as to when the class should be available in New Hampshire.
The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through ACQUIROS. Student must pass a 90-minute, eight-question, closed book, multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.
5 ITIL Expert Credits
38 PDU Credits
View outline in Word
Attend hands-on, instructor-led Managing Across the Lifecycle (MALC) training classes at ONLC's more than 300 locations.
Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.
For additional training options, check out our list of Courses and select the one that's right for you.