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Symantec ITMS 8.1 Dianostics & Troubleshooting

Microsoft Gold Partner
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Fee:  $1800
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Symantec ITMS 8.1 Dianostics & Troubleshooting Course Outline

The Symantec IT Management Suite 8.1 Diagnostics and Troubleshooting course is designed for professionals tasked with maintaining and utilizing a Symantec IT Management Suite (ITMS) implementation in their organizations. This two-day, instructor-led, hands-on course teaches students the underlying components and methods used to troubleshoot the Symantec Management Platform along with the site infrastructure and ITMS solutions to keep it operating optimally. Students learn how to define, diagnose and solve common platform and solution issues within the ITMS environment. Students also learn how to use the platform consoles and reports to analyze and monitor the environment to proactively monitor the environment.

2 Days

Course Objectives
By the completion of this course, you will be able to better understand how to:
Understand the components and processes within the ITMS infrastructure.
Understand the tools and methods used to pinpoint problems and implement solutions.
Discover, diagnose, solve and communicate results common issues in the following areas:
o Symantec Management Platform (SMP)
o SMP Site Infrastructure
o Symantec Management Agents/Plug-ins
o IT Management Suite Solutions

Who Should Attend
This course is for IT administrators who maintain and monitor ITMS processes like software distribution, taking inventory of computers, distributing software updates to computers, performing asset management functions or remotely managing computers using any of the following Symantec suites:
IT Management Suite 7.6/8.0/8.1
Client Management Suite
Asset Management Suite
Server Management Suite

You must have a basic understanding and working knowledge of Microsoft Windows operating systems and optionally Linux and Mac operating systems.

This course includes practical hands-on troubleshooting exercises that enable you to apply those skills in a working environment.

Course Pre-Work
Before attending the Symantec IT Management Suite 8.1 Diagnostics and Troubleshooting course are required to complete the following web-based training:
Symantec Diagnostic and Troubleshooting Methodology
As this course contains advanced troubleshooting methodology for ITMS related products, we also recommend that you have completed one of the following courses:
IT Management Suite 8.1 Administration
Deployment Solution 8.1 Administration

Recommended Training
It is also recommended that you complete the following Symantec ITMS Fundamentals web-based training modules to ensure that you are familiar with the concepts in this class:
Symantec Management Platform & ITMS Overview
Basic Architecture Overview
Installation and Configuration
Understanding Organizational Views and Groups
Managing Targets and Filters
Managing Policies, Jobs and Tasks

The following modules are included in the course and are based on typical use cases that are designed to meet business or operational objectives and are common to the troubleshooting of common issues that may occur in the maintenance of Symantec IT Management Suite 8.1 environments.

Module 1: ITMS Infrastructure Overview
ITMS Components Overview
ITMS Components Overview
Factors that Influence Proper ITMS Operation
Notification Server Design Considerations
Microsoft SQL Server Design Considerations
Site Server Design Considerations
Internet Gateway Design Considerations
ITMS Component Ratios and Placement
ITMS Topologies

Module 2: Symantec Management Platform Troubleshooting
Components, Architecture and SMP Process Flow
SMP Component Overview
SQL Database Interaction with the SMP
SMP Server Communication and Process Flow
Diagnosing and Troubleshooting Common SMP Issues
Management View and Web Site
SMP Database
SMP Communications
Symantec Management Agent
LAB: SMP Problem Diagnosis to Resolution

Module 3: Site Infrastructure Troubleshooting
Components, Architecture and Process Flow of the SMP Site Infrastructure
SMP Site Management Overview
Site Server Inventory, File and Task Distribution
Internet Gateway Security and Communication Flow
Common Problems within the SMP Site Infrastructure
Site Server Service and Communication Issues
CeM Agent, Site and Gateway Infrastructure Issues
Hierarchy and Replication Issues
LAB: Site Infrastructure Problem Diagnosis to Resolution

Module 4: ITMS Solution Troubleshooting
Components, Architecture and Process Flow of ITMS Solutions
ITMS Solution Overview
ITMS Solution Design Considerations
LAB: ITMS Solution Walkthrough
Applying Symantec Diagnosis and Troubleshooting Methodology to ITMS Solutions
Inventory Solution and Resource Discovery
Identifying and Resolving Common Problems
LAB: Inventory Solution Diagnosis and Troubleshooting
Software Management and Delivery
Identifying and Resolving Common Problems
LAB: Software Management Solution Diagnosis and Troubleshooting
Asset Management and Compliance
Identifying and Resolving Common Problems
LAB: Asset Management Diagnosis and Troubleshooting
Deployment Solution
Identifying and Resolving Common Problems
LAB: Deployment Solution Diagnosis and Troubleshooting
Patch Management Solution
Identifying and Resolving Common Problems
LAB: Patch Management Solution Diagnosis and Troubleshooting
Monitor Solution
Identifying and Resolving Common Problems
LAB: Monitor Solution Diagnosis and Troubleshooting
View outline in Word


Attend hands-on, instructor-led Symantec ITMS 8.1 Dianostics & Troubleshooting training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

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