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Symantec ITMS 8.0 for Administrators Course Outline

 (5 days)
Version 8.0

Special Note to New Hampshire Residents
This course has not yet been approved by the State's Department of Education. Please contact us to get an update as to when the class should be available in New Hampshire.

COURSE DESCRIPTION
The Symantec IT Management Suite 8.0 for Administrators course is designed for professionals tasked with using Symantec IT Management Suite (ITMS) to manage their software and hardware resources in their organizations. This five-day, instructor-led, hands-on course teaches students the underlying components and concepts of the Symantec Management Platform along with the Symantec Management Console that is used by ITMS to perform its management functions.

Students learn how to use ITMS software solutions to collect inventory, manage their software, account for and track assets, apply software updates and to manage license compliance. Students also learn how to use the platform consoles and reports to analyze and monitor their environment.

Course Objectives
By the completion of this course, you will be able to:

Discover and import computer and user resources that you want to manage
Gather hardware, software and operating system inventory
Remotely manage computers
Maintain a software repository
Deliver software to managed computers
Meter and track software on managed computers
Distribute software updates to managed computers
Establish and maintain relationships between assets
Employ contracts and procurement processes
Analyze gathered data using predefined & custom reports

Who Should Attend
This course is for IT administrators who will be maintaining and installing software, taking inventory of computers, distributing software updates to computers, performing asset management functions or remotely managing computers using any of the following Symantec suites:

IT Management Suite 8.0
Client Management Suite 8.0
Asset Management Suite 8.0
Server Management Suite 8.0

Prerequisites
You must have a basic understanding and working knowledge of Microsoft Windows (7, 8, 10, 2008, 2012) operating systems and optionally Linux and Mac operating systems

Hands-On
This course includes practical hands-on exercises that enable you to test your new skills and begin to use those skills in a working environment.

Course Pre-Work
Before attending the Symantec ITMS for Administrators course, it is strongly recommended that you complete the following Symantec ITMS 8.0 Fundamentals web based training modules:

Symantec Management Platform & ITMS Overview
Basic Architecture Overview
Installation and Configuration
Understanding Organizational Views and Groups
Managing Targets and Filters
Understanding Policies, Jobs and Tasks

COURSE OUTLINE
The following modules are included in the course and are based on typical use cases that are designed to meet business or operational objectives and are common to the administration of the Symantec IT Management Suite 8.0:

Lesson 1: Discovering Resources within the Environment

Introducing Resource Discovery
The case for resource discovery
Stand resource discover methods
ITMS resource discovery process and methods

Using ITMS to Discover and Import Resources
Network Discovery with ITMS
Importing resources from Active Directory
Importing resources using the Data Connector

Adding ITMS inventory to resources
Gathering computer information using Inventory Solution policies and tasks
Standalone Inventory
Introducing Targeted Software Inventory
Custom Inventory
Agentless Inventory
Introducing File Baseline and Registry Baseline tasks

Validating ITMS discovery processes
ITMS increases the visibility of resources
ITMS increases the organization of resources
ITMS allows for efficient management of resources

Lesson 2: Reducing Desk-side visits with Remote Support

Agent Health
Working with agent health settings
Configuring agent health settings
Determining agent health in the Agent GUI
Agent Health status
Agent Health Summary

Introducing Remote Access Connector
About Remote Access Connector
Creating a template configuration file
Editing the configuration file
Using the right-click menu

Overview of Real-time System Manager
How RTSM works
Connection profiles and credentials
RTSM right-click tasks
RTSM server tasks
Remote management reports

Lesson 3: Effective Software Management

Software Management Overview
The case for effective software management
Software management overview
Components of software management

Discovering Software Information in the Environment
Methods for gathering software inventory
Software inventory reporting

Developing the Software Catalog
Creating and configuring software components
Creating and configuring software products

Managing the Software Catalog
Ongoing software management in the software views
Managing Software in the Software views
Maintaining the software repository

Efficient Software Distribution
Methods for delivering software
Delivering software using tasks
Delivering software using managed policies
Delivering software through a request process
Enforcing Software Use and Execution

Tracking software usage on managed computers
Execution Control using Application Denial Policies
Reviewing application denial reports

Lesson 4: Improved Security Through Automated Patch Management

Patch Management Solution Overview
Objective and approach to Patch Management
ITMS Patch Management Solution and the 4-A model

Using Patch Management Solution for Windows
Patch Management within the 4-A model
Patch Management in the Assessment phase
Patch Management in the Analysis phase
Patch Management in the Application phase
Patch Management in the Advancement phase

Lesson 5: Identifying Relationships Between Assets

Asset Management Overview
The Case for Asset Management
Asset Management Components within ITMS

Planning the Asset Management System
Relationship of assets, configuration items and resources
Determining Resources to Track
Elements of the resource model

Preparing Resources
Creating Custom Resource Components
Preparing Organizational and Financial Resources
Configuring Asset Settings

Populating Resources
Resource Population Methods
Populating Data with the Data Connector
Creating Data Source Definitions
Creating and scheduling data transfer rules

Asset Automation & Maintenance
Performing Asset Automation & Maintenance Tasks
Populating Asset Data using CMDB rules

Reporting on Resources
Asset Management reports
Running Organizational Types reports
Reviewing Key Performance Indicators and Dashboards
Working with IT Analytics asset management reports

Lesson 6: Understanding Software License Compliance

Software Asset Management Overview
Identifying Software Licenses

Recording Software Licenses
Software License Management Data
Recording Device Based Software Licenses
Recording User Based Software Licenses
Recording Hardware Based Software Licenses

Inventory of Software Installation and Usage
Maintaining Software Asset Relationships
Ensuring a consistent Software Inventory Baseline
Application Metering and tracking for use in SLM

Comparing Licenses with Inventory
Software Utilization and Usage Summary Data
Analyzing Device Based Software Compliance
Analyzing User Based Software Compliance
Analyzing Hardware Based Software Compliance

Remediation of Software License Discrepancies
Reporting on Software License Compliance
Notification of Software License Position
Software License Harvesting
Control of Software Access and Usage

Lesson 7: Business Analytics & Reporting

Introduction to reporting
Walkthrough of available reports and ITA Standard reporting
Creating Reports
Running Reports
Filter Report Builder -> Reports

IT Analytics Reporting
Configuring IT Analytics Solution
Cube Reports, KPI's and Dashboards

Lesson 8: Managing Contracts

Working with Contracts
Contract management challenges
Preparing to create contract resources
Creating contract resources
Configuring Automation policies
Running contract reports

Working with Procurement
Overview of procurement management
Preparing the procurement environment
Requesting, ordering, and receiving purchases
Running procurement reports
View outline in Word

S31871

Attend hands-on, instructor-led Symantec ITMS 8.0 for Administrators training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

For additional training options, check out our list of Symantec Courses and select the one that's right for you.

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Fee:  $4500
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