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Flex On-Demand: MB-240-Microsoft Dynamics 365 for Field Service Course Outline

 (3 days)
Special Note to New Hampshire Residents
This course has not yet been approved by the New Hampshire Department of Education. Please contact us for an update on when the class will be available in New Hampshire.

*** Note: This is a Flex On-Demand Self Study Class, 3-days of content, 180-day unlimited access, $595 ***
Video access expires 6/30/2020.
Flex On-Demand combines the flexibility of on-demand, self-study classes with the benefits of traditional instructor-led training (ILT). With a Flex On-Demand class you get streaming self-study content that matches our instructor-led classes. (Applicable
State and Local taxes may be added for On-Demand purchases, depending on your location.)

Flex On-Demand Learner Profiles
Flex On-Demand is a self-study training solution that was designed for two types of learners. First, Flex On-Demand is a great fit for experienced IT professionals who don't need a traditional multiple full days of training to upgrade their existing
skills. They can pick and choose topics to make the most effective use of their time. Second, Flex On-Demand is perfect for highly-motivated individuals who are new to a technology and need to space their learning over a period of weeks or months. These
learners can take their time and repeat sections as needed until they master the new concepts.

About Flex On-Demand
Our Flex On-Demand classes are self-study courses with 24/7 access via the internet. They include hours of content, hands-on labs using the actual software, and knowledge checks that were created by Microsoft to mirror the content found in the traditional
live instructor-led version of the course.

ONLC Extra
With each self-study Flex On-Demand class you may "audit" up to 50% of an actual class as an ILT listener. This option allow you to listen in and follow along to the equivalent live Instructor-Led Training (ILT) class. ILT Listeners do not have direct
access to the live instructor. ILT classes are held weekdays. Please contact ONLC to schedule.

Paying with Software Assurance Training Vouchers (SATV)
For Microsoft Enterprise customers paying with Software Assurance Vouchers, the cost of this class is 3 vouchers--this includes access to the self-study materials. (Note: Individuals paying with SATV can have the option of auditing the entire class as an
ILT Listener.)

Do You Still Prefer a Live, Instructor-led Class?
Already know Flex On-Demand is not right for you? We also offer this same course content in a live, instructor-led format. For more details, click on the link below:
MB-240 Instructor-led

Dynamics 365 for Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers.

This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive
configuration decisions and common configuration aspects.

Other key topics include identifying what a typical work order lifecycle looks like as well as the organizational considerations that will drive configuration decisions. Additionally, this course will focus on components that are commonly used in relation
to work orders including agreements, inventory components, purchasing, and mobility strategies.

Additional key topics include identifying where to begin and as well as the organizational considerations that will drive resource scheduling decisions. A primary focus will be on how to best leverage the tools that are available to locate and schedule
resources such as using the schedule board and the schedule assistant. Additionally, we will examine customization scenarios such as enabling items for scheduling, defining schedule board options, working with multiple schedule boards, and extending the
core scheduling functionality.

This course helps students better understand the bigger picture and end goals focused around work order delivery and execution that aid in designing more efficient solutions that align with customer and organizational goals.

Basic understanding of Dynamics 365 features, functionality, and navigation.

Related Certifications
Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate

Who should attend

At Course Completion
After completing this course, you will be able to:
Identify the key components involved in Field Service Implementations.
Define the products and services that will be delivered to customers.
Determine which pricing options to use in specific scenarios.
Determine which resources are required.
Configure the system to support resource needs.
Define commonly reported issues and template them for easier consumption.
Identify the key areas involved in a work order lifecycle.
Generate agreements that can be used to automatically create work orders.
Leverage the inventory management capabilities of Dynamics 365 for Field Service.
Create and work Purchase Orders through their lifecycle.
Deploy and Configure the Field Service Mobile Application.
Identify the core components used to schedule items.
Configure the application to best leverage the scheduling features.
Leverage scheduling features to locate and schedule resources for work.
Tailor the application to best represent organizational needs.
Develop solutions that can be used to schedule single or multiple resources.
Identify the extension options available as part of Universal Resource Scheduling.

Course Outline

MB-240T01: Configuring Dynamics 365 for Field Service

Module 1: Configure Field Service
Introduction to field service
Defining products and services
Defining tax codes

Module 2: Resource scheduling configuration
Mapping and location information
Configuring resource components
Defining account preferences

Module 3: Defining and configuring bookable resources
Defining bookable resources
Resource pools, crews and facilities

Module 4: Working with and configuring incidents
Creating incidents
Using service tasks
Defining products, services and skills

MB-240T02: Work order and delivery execution for Dynamics 365 for Field Service

Module 1: Field Service Work Orders
Configure field service work orders
Creating work orders
Managing work orders

Module 2: Field Service Agreements
Using field service agreements
Set up bookings
Set up invoices

Module 3: Inventory and Purchasing
Manage customer assets
Manage inventory
Purchasing and returns

Module 4: Field Service Mobile
Field Service Mobile Application overview
Install and deploy Field Service Mobile Projects
Manage Mobile Projects
Deploy the Mobile client

MB-240T03: Universal Resource Scheduling for Dynamics 365 for Field Service

Module 1: Universal Resource Scheduling
URS overview and configuration
Enabling entities for URS
Entity customization and automation considerations

Module 2: Managing scheduling options
Using the Schedule Board
Scheduling items
Rescheduling and substituting resources
Crew and resource pool scheduling

Module 3: Customizing the Schedule Board
Configure the schedule board
Create additional schedule boards
Leverage Dynamics 365 views with the schedule board
Configure schedule board queries and filters
Working with requirement groups

Module 4: Resource Scheduling Optimization
Resource Scheduling Optimization overview
Defining optimization goals
Defining optimization scopes
Defining optimization profiles

View outline in Word


Attend hands-on, instructor-led Flex On-Demand: MB-240-Microsoft Dynamics 365 for Field Service training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

For additional training options, check out our list of Courses and select the one that's right for you.

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