UCA v11.0 - Unity Connection Administration Course Outline
(2 days)
Version 11
Overview
Unity Connection Administration (UCA) v11.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system.
While the Cisco Unity Connection software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unity Connection software versions.
If CMA v11.0 is offered the same week as UCA v11.0, at the same location, you can attend the CMA & UCA for $3995.00, giving you a $995.00 discount off the regular pricing for the individual classes.
Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
Describe the components that are required for user call processing by Cisco Unity Connection
Implement the various features and options that are available to users in Cisco Unity Connection
Explore the version 11.0 features and functions
Use the various applications, tools, and reports that are available in Cisco Unity Connection
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Basic understanding of Cisco Unified Communications Manager
Who Should Attend
The primary audience for this course is as follows:
Administrator
IT support personnel
Helpdesk support staff
The secondary audience for this course is as follows:
Introduction to Cisco Unity Connection for Network Engineering Staff Personnel
Course Outline
Introduction to Unity Connection 11.x
An Overview of Cisco Unity Connection
Understanding Cisco Unity Connection?
Cisco Unity Connection Integration
Active-Active, High-Availability Deployment
Digital Networking Deployment Model
Overview of Incoming Call Flows
Cisco Unity Connection Incoming Call Flow
Retrieving Messages
Whats New in 11.0?
New Features for 11.0
Missed Call Notification
Video Greetings for Call Handlers
System Restore Tool
Subject Line Customization
Navigating Cisco Unity Connection
Accessing Cisco Unity Connection
Logging into Cisco Unity Connection
Serviceability and Connection Serviceability
Cisco Unity Connection Administration
General Configuration
Cisco Prime License Manager
Connection Users and Contacts
Defining and Configuring Users & Contacts
Defining Users
Defining and Creating Users
Preparing to Configure Users
Configuring Authentication Rules
Configuring Class of Service
Configuring Schedules and Holidays
Configuring User Templates
Reviewing User Features
Configuring Users
Defining Contacts
Configuring Contacts
Managing Multiple Users
Configuring Multiple Users
Importing Users Using AXL
Importing Users using LDAP
Importing Users Using Bulk Administration Tool
Reviewing Users
Understanding Call Handlers and Call Flow
How the System Handles Calls
How the System Handles Calls
Describing Call Routing Direct or Forwarded
Describing Call Routing - Direct
Describing Call Routing Forwarded
Describing Call Handlers
Default Call Handlers
Default Call Handler Flow
Call Handler Configuration
Describing Directory Handlers
Configuring Directory Handlers
Describing Interview Handlers
Configuring Interview Handlers
Implementing Call Routing
Implementing Call Routing - Direct
Implementing Call Routing Forwarded
Reviewing Incoming Call Handling Components
Unity Connection Features
Understanding the Dial Plan
Dial Plan Components
Dial Plan Configuration
Step 1 Adding Partitions
Step 2 Create Search Spaces and Assign Partitions
Step 3 Assign users to Partitions and Search Spaces
Understanding Unified Messaging
Integrated vs. Unified Messaging
Configuring Messaging for IMAP/Single Inbox
Implementing ViewMail for Outlook
Configuring Integrated Messaging for IMAP
Configuring Unified Messaging for Single Inbox
Accessing Voice Messaging and User Features
Accessing Voice Messaging
Phone View
Visual Voicemail
Personal Communications Assistant
Managing Distribution Lists
Distribution Lists System Distribution Lists
Distribution Lists Private Distribution Lists
Creating an Audiotext Application
Audiotext Application Design
The Audiotext Application
Audiotext Application Configuration
Greetings Administrator
Greetings Administrator Configuration
Unity Connection Tools, Reports and Disaster Recovery
Using Cisco Unity Connection Tools and Reports
Using the Bulk Edit Feature
Using Task Management
Cisco Unity Connection Reports
Using the Disaster Recovery System
Disaster Recovery Tool
Configuring Backups
Performing Restore Operations
Lab Outline
Lab 1: Testing connectivity
Lab 2-1: Preparing to Configure Users and Contacts
Lab 2-2: Managing Users and Contacts
Lab 2-3: Managing Multiple Users
Lab 2-4: Understanding User Features
Lab 3: Verifying and Configuring Call Handlers
Lab 4-1: Implementing the Dial Plan
Lab 4-2: Implementing Messaging and User Features
Lab 4-3: Managing Distribution Lists
Lab 4-4: Creating an Audiotext Application
Lab 5: Using Cisco Unity Connection Tools and Reports
View outline in Word
CSKUCA
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