Welcome to ONLC Training Centers

UCA v11.0 - Unity Connection Administration Course Outline

 (2 days)
Version 11

Unity Connection Administration (UCA) v10.0 describes Cisco Unity Connection
administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 10.0 system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

If CMA v11.0 is offered the same week as UCA v11.0, at the same location, you can attend the CMA & UCA for $3995, giving you a $995.00 discount off the regular pricing for the individual classes.

Note: The courseware and lab guide for this course will be provided in a digital format. You can choose to install it onto a Windows PC, Mac, Apple iPad or Android tablet.

Upon completing this course, the learner will be able to meet these overall objectives:
Explain the function of Cisco Unity Connection and the various interfaces that areused to access the system
Describe the components that are required for user call processing by Cisco Unity Connection
Implement the various features and options that are available to users in Cisco Unity Connection
Explore the version 10.0 features and functions
Use the various applications, tools, and reports that are available in Cisco Unity Connection
UCA v10.0 Page 1/6 www.skyline-ats.comUnity Connection Administration

The knowledge and skills that a learner must have before attending this course are as follows:
Basic understanding of fundamental terms and concepts of computer networking,
including LANs, WANs, and IP switching and routing.
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Basic understanding of Cisco Unified Communications Manager

Who Should Attend
The primary audience for this course is as follows:
IT support personnel
Helpdesk support staff

The secondary audience for this course is as follows:
Introduction to Cisco Unity Connection for Network Engineering Staff Personnel


Introduction to Unity Connection 10.x
  • An Overview of Cisco Unity Connection
  • What is Cisco Unity Connection?
  • Feature/Capacity Summary
  • Appliance Architecture
  • User Access to Inbox
  • Active-Active, High-Availability Deployment
  • Digital Networking
  • Whats New in 10.x?
  • HTTPS Networking
  • Single Sign-on
  • Video Greetings
  • Tenant Partitioning
  • Message Status on Reply/Reply-All
  • Mailbox quota email notification
  • Voice Message attachment in HTML Notification
Administration Interfaces for Cisco Unity Connection
  • Logging into Cisco Unity Connection Applications
  • Platform Administration
  • Application Administration
  • Application interfaces
  • UC Admin
  • Unified Serviceability
  • Unity Connection Serviceability
  • Unified Reporting
  • ELM
  • OS Admin
  • DRS
  • CLI
  • Single Sign-On
Connection Users and Contacts
  • Understanding Users and Contacts
  • Defining Users
  • Defining Contacts
  • Preparing to Configure Users
  • Configuring Authentication Rules
  • Configuring Class of Service
  • Configuring Schedules and Holidays
  • Configuring User Templates
  • Configuring Users
  • Understanding Contacts
  • Configuring Contacts
  • Managing Multiple Users
  • Configuring Multiple Users
  • Importing Users Using AXL
  • Importing Users Using LDAP
  • Importing Users Using Bulk Administration Tool
  • Reviewing Users
Understanding Call Handlers and Call Flow
  • Understanding Telephony Integration
  • Understanding Call Agent (CUCM) Routing Requirements
  • Describing Phone System Integration
  • Configuring Phone System Integration
  • How the System Handles Calls
  • Defining Call Routing: Direct and Forwarded
  • Describing Call Routing - Direct
  • Describing Call Routing Forwarded
  • Implementing Call Routing
  • Describe Call Handlers
  • Configure Call Handlers
  • Describe Directory Handlers
  • Configure Directory Handlers
  • Describe Interview Handlers
  • Configure Interview Handlers
  • Reviewing Incoming Call Flows
  • Reviewing Incoming Call Handling Components
Unity Connection Features
  • Understanding the Dial Plan
  • Dial Plan Components
  • Dial Plan Examples
  • Dial Plan Configuration
  • Understanding User Features
  • Describe Video Greetings
  • Understanding Integrated Messaging vs. Single Inbox
  • Configuring Integrated Messaging
  • Configuring Single Inbox
  • Accessing Voice Messaging and User Features
  • Accessing Voice Messaging
  • Visual Voicemail
  • Implementing ViewMail for Outlook
  • Personal Communications Assistant (PCA)
  • Accessing Voice Messaging Using RSS Feeds
  • Implementing Secure Messaging
  • Secure Messaging vs. Private Messaging
  • Configuring Secure and Private Messaging
  • Managing Distribution Lists
  • System Distribution Lists
  • Private Distribution Lists
  • Creating an Audiotext Application
  • Audiotext Application Design
  • Audiotext Application Configuration
Connection Tools and Reports
  • Greeting Administrator
  • Understanding Greeting Administrator
  • Greeting Administrator Configuration
  • Tools and Reports
  • Using the Bulk Edit Feature
  • Using Task Management
  • Using Cisco Unity Connection Reports
  • Using the Disaster Recovery System
  • Configuring Backups
  • Performing Restore Operations
Lab Outline
  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail
  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users
  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Messaging and User Features
  • Lab 4-1: Implementing an Audiotext Application
  • Lab 4-2: Using Cisco Unity Connection Tools and Reports
View outline in Word


Attend hands-on, instructor-led UCA v11.0 - Unity Connection Administration training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

For additional training options, check out our list of Cisco Courses and select the one that's right for you.

Microsoft Gold Partner
Class Dates
(click date for class times)
(click Enroll for locations)

Fee:  $1995
Need a price quote?

Follow the link to our self-service price quote form to generate an email with a price quote.

Email Alert

Receive an email when this class is available as "Ready to Run" or "Early Notice" status.

Attend from your office or home

If you have high-speed internet and two computers you can likely take this class from your office or home.

Need a class for a group?

We can deliver this class for a private group at your location. Follow the link to request more information.

Attend computer classes from ONLC Training Centers Request a copy via mail


Class Format
Class Policies
Student Reviews

Bookmark and Share

First Name

Last Name