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TSHOOT v2.0 - Troubleshooting and Maintaining Cisco® IP Networks Course Outline

 (5 days)
Version 2.0

Description
TSHOOT v2.0, a five-day ILT course, includes major updates and follows an updated blueprint. (However, note that this course does not cover all items listed on the blueprint.) Some older topics have been removed or simplified, while several new IPv6 routing topics have been added. The course content has been adapted to Cisco IOS Software Release 15 and technically updated.

The goal of the course is to build upon the knowledge and skills from CCNA Routing and Switching and help you expand competencies to plan, implement, and monitor a scalable routing network.

Note: Students registering for this course will be receiving their course kit in a digital format.
To be able to view your digital kit you will need to bring a laptop computer, the recommended system requirements and instructions to access the course kit content can be found at the following link:
Digital Course Kit Requirements and Instructions

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:
We recommend using at least a Pentium 4 or better and 1 GB of RAM or more.
We recommend running Windows XP Professional SP3 or greater (Vista & Windows 7/8).
Mac & Linux machines are also supported.
All PCs require Internet Explorer 7 or greater, Mozilla FireFox, or Google Chrome.
Note: When testing connectivity, Mozilla & Chrome may not be able to fully complete the tests as intended.
All students should have administrator rights to their PCs.
If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Active-X controls in Internet Explorer or Cisco Any Connect Client.
If you are participating in a WebEx event, you should have internet access served by at least a 512K link, a full T1 Connection is recommended.
All PCs require the latest Java Runtime Environment, which can be downloaded from www.java.com.
If you have any questions or issues with meeting the recommended requirements, please contact us at rlt@skyline-ats.com to discuss.

Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
Describe the troubleshooting tools and methodologies that are used to identify and resolve issues in complex enterprise networks
Isolate and fix the network issues that your company, SECHNIK Networking Ltd., is facing
Describe the possible issues for non-functioning trunk link
Describe the possible issues for non-functioning network address translation
Describe how interface status can be interpreted
Describe IPv6 address assignment methods
Troubleshoot routing loops
Explain the TCP three-way handshake
Troubleshoot error-disabled port state
Describe how to troubleshoot DHCP
Describe how passive interfaces behave with different routing protocols
Describe basic IPv6 addressing
Isolate and fix the network issues that your customer, TINC Garbage Disposal Ltd., is facing
Describe the possible port security issues
Describe the possible issues with the VLAN configuration
Describe the possible BGP neighborship issues
Describe the possible OSPF adjacency issues
Describe possible device management issues via SSH or telnet
Describe possible HSRP issues
Describe the possible issues with illegitimate routing sources
Describe common issues related to VRRP protocol
Describe the possible EtherChannel issues
Describe how to troubleshoot GLBP
Describe how to troubleshoot FHRPs
Describe usage of DHCP snooping
Describe Cisco Technical Assistant Center
Isolate and fix the network issues that your customer, PILE Forensic Accounting Ltd., is facing
Describe common issues with EIGRP adjacencies
Troubleshooting BGP filtering
Describe what is a BGP transit area and what challenges it brings
Troubleshooting BGP
Describe NTP troubleshooting issues
Describe recommended practices to prepare for a disaster recovery in your network
Describe inter-VLAN routing issues and how to troubleshoot them
Describe DNS-related issues and how to troubleshoot them
Describe the challenges of remote management access
Troubleshoot EIGRP named configuration
Troubleshoot EIGRP stub behavior
Describe different ways to configure default route information on devices
Troubleshoot BGP route selection
Secure the management plane in your network
Isolate and fix the network issues that your customer, Bank of POLONA Ltd., is facing
Troubleshoot redistribution in IPv4 environment
Troubleshooting first hop redundancy protocols
Troubleshoot IP SLAs
Troubleshoot EIGRP summarization
Troubleshoot basic RIPng
Describe ACL troubleshooting
Describe the possible issues with GRE tunnels
Troubleshoot OSPF summarization
Describe AAA services and commands for troubleshooting
Troubleshoot OSPF for IPv6 environment
Troubleshoot OSPF stubby areas
Isolate and fix the network issues that your customer, RADULKO Transport Ltd., is facing
Describe STP troubleshooting and STP stability mechanisms
Troubleshoot policy based routing
Troubleshoot CDP and LLDP
Troubleshoot VTP
Troubleshoot EIGRP for IPv6
Troubleshoot BGP for IPv6
Troubleshoot address families in OSPFv3

Prerequisites
Prior to attending this course, students should have the knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) v2.0 and Implementing Cisco IP Routing (ROUTE) v2.0 courses or equivalent skills and knowledge. This includes knowledge and experience of the following technologies:
Layer 2 switching
VLANs, VLAN access control lists, port security
Switch security issues
Link aggregation protocols
STP
Inter-VLAN routing solutions
FHRPs, including HSRP, VRRP, and GLBP
Branch office operations
EIGRP
OSPF
Layer 3 path control
Redistribution
BGP
IPv6 Networking

Who Should Attend
Learners who aim to be network professionals and who have knowledge that is obtained from Cisco CCNA courses

Outline

Course Introduction
Overview
  • Course Goal and Objectives
  • Course Flow
  • Additional References
  • Your Training Curriculum
  • Module 1: Tools and Methodologies of Troubleshooting
  • Lesson 1: Describing Troubleshooting Methodologies
  • What Is Troubleshooting?
  • Diagnostic Principles
  • Troubleshooting Methods
  • Structured Network Troubleshooting
  • Common Troubleshooting Approaches
  • Top-Down Method
  • Bottom-Up Method
  • Divide-and-Conquer Method
  • Following the Traffic Path
  • Spot the Differences
  • Swapping Components
  • Case Study: Troubleshooting Approaches
Lesson 2: Using Troubleshooting Procedures
  • Network Troubleshooting Procedures
  • Defining the Problem
  • Gathering Information
  • Analyzing the Gathered Information
  • Proposing and Eliminating Potential Problem Causes
  • Proposing a Hypothesis
  • Testing and Verifying a Hypothesis
  • Solving and Documenting the Problem
  • Case Study: Troubleshooting Procedures
Lesson 3: Following Recommended Practices During Routine Network Maintenance
  • Common Maintenance Tasks
  • Troubleshooting as Part of Maintenance
  • Maintenance Planning
  • Change Control
  • Saving Configurations
  • Restoring Configurations
  • Archiving Configurations
  • Labeling Interfaces and Cables
  • Documentation
  • Implementing Time Services
  • Implementing Logging Services
  • Creating a Baseline
  • Communication
  • Summary
Lesson 4: Using Basic Cisco IOS Troubleshooting Tools
  • Layer 2 Switching Process
  • Layer 3 Routing Process
  • Filtering show Commands
  • Filtering show Command Output Using Regular Expressions
  • Redirecting show Command Output to a File
  • Basic Hardware Diagnostics
  • Debug Commands
  • Summary
Lesson 5: Using Specialized Troubleshooting Tools
  • Troubleshooting Tools
  • Categories of Troubleshooting Tools
  • Case Study: Syslog
  • Case Study: Troubleshooting with SPAN
  • Case Study: Troubleshooting with SNMP
  • Case Study: NetFlow
  • Introducing the Cisco IOS Embedded Event Manager
  • EEM Example: Logging when Configuration Mode Is Entered
  • EEM Example: Bring Up a Disabled Interface
  • Module 2: Troubleshooting at SECHNIK Networking Ltd.
  • Lesson 1: Debrief of the First Troubleshooting at SECHNIK Networking Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: PC1 Unable to Access Data on the Server
  • Troubleshooting Trunks
  • Example of Troubleshooting Flow: PC2 Unable to Access the Internet
  • Troubleshooting NAT
  • Example of Troubleshooting Flow: PC3 Unable to Use SSH to Connect to the Server
  • Troubleshooting Interfaces
  • Example of Troubleshooting Flow: PC4 Unable to Access the Internet Through IPv6
  • Troubleshooting IPv6 Address Assignment on Clients
Lesson 2: Debrief of the Second Troubleshooting at SECHNIK Networking Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: PC1 Unable to Access the Internet Host
  • Troubleshooting Network Layer Connectivity
  • Example of Troubleshooting Flow: PC2 Cannot Use SSH to Connect to the Internal Server
  • TCP Handshake
  • Example of Troubleshooting Flow: PC4 Does Not Acquire an IP Address via DHCP After Port Security Is Implemented
  • Troubleshooting an Error-Disabled Port
Lesson 3: Debrief of the Third Troubleshooting at SECHNIK Networking Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: PC1 and PC2 Cannot Ping the Internet Host
  • Troubleshooting DHCP
  • Passive Interfaces with Different Routing Protocols
  • Example of Troubleshooting Flow: PC3 Cannot Connect to the Internet
  • IPv6 Review
  • Module 3: Troubleshooting at TINC Garbage Disposal Ltd.
  • Lesson 1: Debrief of the First Troubleshooting at TINC Garbage Disposal Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: GW2 Does Not Serve as the Backup to the Internet
  • Troubleshooting BGP Neighbor Relationships
  • Example of Troubleshooting Flow: PC1 and PC2 Do Not Have Internet Connectivity
  • Troubleshooting Port Security
  • Example of Troubleshooting Flow: Classroom PC2 Does Not Have Internet Connectivity
  • Troubleshooting VLANs
  • Troubleshooting a Native VLAN
Lesson 2: Debrief of the Second Troubleshooting at TINC Garbage Disposal Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: GW1 Only Has OSPF Adjacency with GW2
  • Troubleshooting OSPF Adjacency
  • Example of Troubleshooting Flow: R2 Is Not Accessible Via SSH v2
  • Troubleshooting Management Access
  • Example of Troubleshooting Flow: Duplicate IP Addresses on Routers R1 and R2
  • Troubleshooting HSRP
Lesson 3: Debrief of the Third Troubleshooting at TINC Garbage Disposal Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Sporadic Access to Internet
  • Troubleshooting Problems with Routing Sources
  • Example of Troubleshooting Flow: Multiple Masters in a VRRP Group
  • Troubleshooting VRRP
  • Example of Troubleshooting Flow: Nonfunctional EtherChannel
  • Troubleshooting EtherChannel
Lesson 4: Debrief of the Fourth Troubleshooting at TINC Garbage Disposal Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Occasional Lack of Network Connectivity for PCs 1 and 2
  • Troubleshooting GLBP
  • Troubleshooting FHRPs
  • Example of Troubleshooting Flow: Sporadic Loss of Connectivity on PC4
  • DHCP Snooping
  • Cisco TAC
  • Example of Troubleshooting Flow: No SSH Connectivity to GW2 From PC4
  • Module 4: Troubleshooting at PILE Forensic Accounting Ltd.
  • Lesson 1: Debrief of the First Troubleshooting at PILE Forensic Accounting Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Branch Without Internet Connectivity
  • Troubleshooting EIGRP Adjacency
  • Example of Troubleshooting Flow: ISP2 Not Serving as a Backup
  • Summary
Lesson 2: Debrief of the Second Troubleshooting at PILE Forensic Accounting Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: PC3 Unable to Remotely Access the Branch Router
  • Example of Troubleshooting Flow: No Internet Connectivity
  • BGP Filtering
  • BGP Transit Area
  • Troubleshooting BGP
  • Example of Troubleshooting Flow: HQ1 Does Not Synchronize with the Primary NTP Server
  • Troubleshooting NTP
  • Summary
Lesson 3: Debrief of the Third Troubleshooting at PILE Forensic Accounting Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Connectivity Issue After Disaster
  • Disaster Recovery
  • Troubleshooting Inter-VLAN Routing
  • Example of Troubleshooting Flow: Connectivity Issue When Using Domain Names
  • Troubleshooting DNS
  • Remote Device Management Challenges
  • Summary
Lesson 4: Debrief of the Fourth Troubleshooting at PILE Forensic Accounting Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: EIGRP Reconfiguration Issue
  • EIGRP Named Configuration
  • Troubleshooting the EIGRP Stub
  • Example of Troubleshooting Flow: Lack of Management Access
  • Providing the Default Route on Layer 2 and Multilayer Devices
  • Summary
Lesson 5: Debrief of the Fifth Troubleshooting at PILE Forensic Accounting Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: Internet Access via Router HQ0 Does Not Work
  • Troubleshooting BGP Route Selection
  • Example of Troubleshooting Flow: PC3 Is Able to Use Telnet to Connect to Router BR
  • Securing the Management Plane
  • Summary
  • Module 5: Troubleshooting at Bank of POLONA Ltd.
  • Lesson 1: Debrief of the First Troubleshooting at Bank of POLONA Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Lack of Connectivity
  • Troubleshooting Redistribution
  • Example of Troubleshooting Flow: Suboptimal Routing
  • Troubleshooting FHRP Tracking
  • Example of Troubleshooting Flow: IP SLA Does Not Start
  • Troubleshooting IP SLA
Lesson 2: Debrief of the Second Troubleshooting at Bank of POLONA Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Incorrect EIGRP Summarization
  • Troubleshooting EIGRP Summarization
  • Example of Troubleshooting Flow: IPv4 and IPv6 Internet Access Issue
  • Troubleshooting Basic RIPng
  • Example of Troubleshooting Flow: Internet Connectivity Lost
  • Troubleshooting Access Lists
Lesson 3: Debrief of the Third Troubleshooting at Bank of POLONA Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: Branch 1 Cannot Reach the Headquarters
  • Troubleshooting GRE Tunnels
  • Example of Troubleshooting Flow: Route Summarization from Branch 3 Does Not Work
  • Troubleshooting OSPF Summarization
  • Example of Troubleshooting Flow: AAA Does Not Work on Router BR1
  • Troubleshooting AAA
Lesson 4: Debrief of the Fourth Troubleshooting at Bank of POLONA Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: PC0 Does Not Have Connectivity to IPv6 Internet Sites
  • Troubleshooting OSPF for IPv6
  • Example of Troubleshooting Flow: Totally Stubby Area on the Branch Is Not Working
  • Troubleshooting OSPF Stubby Areas
  • Module 6: Troubleshooting at RADULKO Transport Ltd.
  • Lesson 1: Debrief of the First Troubleshooting at RADULKO Transport Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: A Layer 2 Loop in the Network
  • Troubleshooting STP
  • Example of Troubleshooting Flow: Configuring a Route Map Causes a Local Connectivity Issue
  • Troubleshooting PBR
  • Example of Troubleshooting Flow: Cisco Discovery Protocol Neighboring Issue
  • Troubleshooting Cisco Discovery Protocol and LLDP
Lesson 2: Debrief of the Second Troubleshooting at RADULKO Transport Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: PC1 and PC2 Do Not Have Connectivity to the Internet
  • Troubleshooting VTP
  • Example of Troubleshooting Flow: BR Does Not Have Connectivity to the Internet Via IPv6
  • Troubleshooting EIGRP for IPv6
  • Example of Troubleshooting Flow: IPv6 BGP Is Not Established to ISP2
  • Troubleshooting MP-BGP
Lesson 3: Debrief of the Third Troubleshooting at RADULKO Transport Ltd.
  • Trouble Ticket Overview
  • Example of Troubleshooting Flow: Lack of Connectivity
  • Troubleshooting the OSPFv3 Address Families Feature
  • Example of Troubleshooting Flow: Authentication Problem
Lesson 4: Debrief of the Fourth Troubleshooting at RADULKO Transport Ltd.
  • Trouble Tickets Overview
  • Example of Troubleshooting Flow: External OSPF Routes on Router DST
  • Example of Troubleshooting Flow: PC1 and PC2 Cannot Access the Internet via IPv6
  • Lab Outline
Discovery 1: Maintaining and Documenting a Network
  • Discovery 2: Troubleshooting Connectivity
  • Challenge 1: First Troubleshooting at SECHNIK Networking Ltd.
  • Challenge 2: Second Troubleshooting at SECHNIK Networking Ltd.
  • Challenge 3: Third Troubleshooting at SECHNIK Networking Ltd.
  • Challenge 4: First Troubleshooting at TINC Garbage Disposal Ltd.
  • Challenge 5: Second Troubleshooting at TINC Garbage Disposal Ltd.
  • Challenge 6: Third Troubleshooting at TINC Garbage Disposal Ltd.
  • Challenge 7: Fourth Troubleshooting at TINC Garbage Disposal Ltd.
  • Challenge 8: First Troubleshooting at PILE Forensic Accounting Ltd.
  • Challenge 9: Second Troubleshooting at PILE Forensic Accounting Ltd.
  • Challenge 10: Third Troubleshooting at PILE Forensic Accounting Ltd.
  • Challenge 11: Fourth Troubleshooting at PILE Forensic Accounting Ltd.
  • Challenge 12: Fifth Troubleshooting at PILE Forensic Accounting Ltd.
  • Challenge 13: First Troubleshooting at Bank of POLONA Ltd.
  • Challenge 14: Second Troubleshooting at Bank of POLONA Ltd.
  • Challenge 15: Third Troubleshooting at Bank of POLONA Ltd.
  • Challenge 16: Fourth Troubleshooting at Bank of POLONA Ltd.
  • Challenge 17: First Troubleshooting at RADULKO Transport Ltd.
  • Challenge 18: Second Troubleshooting at RADULKO Transport Ltd.
  • Challenge 19: Third Troubleshooting at RADULKO Transport Ltd.
  • Challenge 20: Fourth Troubleshooting at RADULKO Transport Ltd.
View outline in Word

CSKTS2

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