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Cisco® Unified Intelligence Center for Advanced Users Course Outline

 (4 days)
Version 1.1

Overview
The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

NOTE: If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU.

Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
Provide a comprehensive overview of Cisco Unified Intelligence Center
Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

Prerequisites
The knowledge and skills that a learner should have before attending this course are as follows:
A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
A working knowledge of contact center operations is desirable.

Who Should Attend
The primary audiences for the course are as follows:
Cisco technical customers (IT, telephony members, etc.)
Cisco technology partners
Cisco employees

Course Outline

Module 1: Cisco Unified Intelligence Center Overview
Lesson 1: Introducing Cisco Unified Intelligence Center
Cisco Unified Intelligence Center Primary Goal
Cisco Unified Intelligence Center Deployment Models
High-Level Architecture
Personalizing Reports
Operation, Administration, Maintenance, Provisioning
Using Cisco Unified Intelligence Center
Working with Stock Reports
Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security
Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center
Security Model: Authentication
User Security
Predefined Cisco Unified Intelligence Center Objects
Permissions for Objects
Adding a User
Adding a User Group
Log In the New Users
Security Use Cases
Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports
Lesson 1: Running Cisco Unified Intelligence Center Reports
Real-Time vs. Historical Reports
Stock Reporting Templates: Unified CCE
Review: Cisco Unified Intelligence Center Deployed with Unified CCE
Set Up Unified CCE as a Data Source
Run a Unified CCE Stock Report
Available Stock Reports: Unified CVP
Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
Unified CVP Stock Report output
Lesson 2: Using Permalinks
What Is a Permalink?
Report Permalinks
Dashboard Permalinks
Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports
How Reports Can Be Modified
Creating a Copy of a Stock Report
Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting
Lesson 1: Creating a New Cisco Unified Intelligence Center Report
Knowing Your Data Source
Reporting in a Multichannel Environment
Creating a New Report
Creating a Dashboard

Module 5: Cisco Unified Intelligence Center Overview for the Advanced User
Lesson 1: Understanding Cisco Unified Intelligence Center Deployment Considerations
Skillsets needed for the Advanced User
Deployment Models
Unified CCE Databases and Data Type Availability
What Can Affect the Size of the Solution?
Member Nodes
Database Replication: Multiple Nodes
Operation, Administration, Maintenance, Provisioning
Command-Line Interface
Additional Considerations

Module 6: Cisco Unified Intelligence Center Installation and Administration
Lesson 1: Cisco Unified Intelligence Center Security and License Types
Licensing
Sizing Tool
Licensing Compared to Feature Sets
Feature Sets Compared
Reporting: Template Modification
Report and Report Definitions
Report Definitions
Value Lists and Collections
Lesson 2: Installing Cisco Unified Intelligence Center
Before You Install Cisco Unified Intelligence Center
Understanding the Deployment Model
Prerequisites and Important Considerations
Installation Wizard Navigation
Installation Process
Logging into Cisco Unified Intelligence Center
Applying the License File
Verifying that the File Has Been Applied
Define a New Member Node
Confirm the New Member
Lesson 3: Managing Cisco Unified Intelligence Center Components
Cisco Unified Intelligence Center Controller
About the Administration Console
Administration Console Overview
Using the OAMP Administrator Console
Administration ConsoleDrawers
About Cisco Unified Intelligence Center Super User Roles
Super User Role
About Devices
Device Configuration
Device ManagementLogging and Tracing
Cluster Configuration Drawer
Cluster ConfigurationLicense Management
Cluster ConfigurationActive Directory
Cluster ConfigurationCisco Unified CCE User Synchronization
Setting Up Cisco Unified CCE User Integration
Network Management Drawer
Cluster ConfigurationReport Scheduler Email Settings Tab
Tools Drawer: RTMT
Cisco Unified Intelligence Center Security
Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
Cisco Unified Serviceability
Cisco Unified OS Administration
Disaster Recovery System
Lesson 4: Understanding Cisco Unified Intelligence Center Administration
Administration User Management
Add a New Super User
Configure User
Accessing Online Help
Help File Contents
User Credentials
User Security Policy
Managing Devices
Control Center
Report Scheduler Email Settings
Cisco Unified CCE User Integration

Module 7: Using CUIC Value Lists and Collections
Lesson 1: Using Value Lists and Collections
What Are Value Lists and Collections?
Administering Value Lists and Collections
Creating a Value List
A Populated Value List
Associate a Value List with a Report: Database Query
Cisco Unified Intelligence Center Query Types
Associate a Value List with a Report: Anonymous Block or Stored Procedure
Create a Collection
Collection Types
Management and Security
Value List Security
Collection Security

Module 8: Cisco Unified Intelligence Center Custom Reporting
Lesson 1: Understanding Cisco Unified CCE Key Concepts
WebView vs. Cisco Unified Intelligence Center
Cisco Unified Intelligence Center Deployed with Unified CCE
Characteristics of Unified CCE Data
Why Report Data Can Differ
Importance of Configuration and Scripting
Lesson 2: Using Report Definitions
Report Definitions and Reports
Managing Report Definitions
Manage Report Definition Categories
Create a Report Definition Category
Delete a Report Definition Category
Create a Report Definition
Report Definition Editor
Report Definition Editor Toward the Data Source
Report Definition EditorFields
Report Definition EditorFields: Edit Properties
Report Definition EditorFields: Edit Formatting
Report Definition EditorFields: Drill Down
Report Definition EditorCreate Formula Fields
Report Definition EditorCreate Filter Fields
Report Definition EditorParameters
Report Definition EditorProperties
Get to know your Database Schema
Creating a New Report Definition and Report
Lesson 3: Searching Call Detail Records
Call Detail Records
Importing a Report
Report Output
Exporting a Report
Exporting a Report View

Lab Outline
Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
Lab 3-1: Running a Stock Report
Lab 3-3: Creating Permalinks
Lab 3-4: Modifying a Stock Report
Lab 4-1: Creating a New Report
Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
Lab 7-1: Creating Value Lists and Collections
Lab 8-2: Creating a Simple Report Definition and a custom report
Lab 8-3: Searching Call Detail Records
View outline in Word

CSKCUI

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