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CUICAU v1.1 - Cisco® Unified Intelligence Center for Advanced Users Course Outline

 (2 days)
Version 1.1

Overview
The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a 2-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and
modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
Provide a comprehensive overview of Cisco Unified Intelligence Center
Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
Provide a detailed description and labs of how to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

Prerequisites
The knowledge and skills that a learner should have before attending this course are as follows:
A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
A working knowledge of contact center operations is desirable.

Who Should Attend
The primary audiences for the course are as follows:
Cisco technical customers (IT, telephony members, etc.)
Cisco technology partners
Cisco employees

Course Outline

Module 1: Cisco Unified Intelligence Center Overview
Lesson 1: Introducing Cisco Unified Intelligence Center
◦Cisco Unified Intelligence Center Primary Goal
◦Cisco Unified Intelligence Center Deployment Models
◦High-Level Architecture
◦Personalizing Reports
◦Operation, Administration, Maintenance, Provisioning
◦Using Cisco Unified Intelligence Center
◦Working with Stock Reports
◦Dashboards

Module 2: Cisco Unified Intelligence Center Administration and Security
Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center
◦Security Model: Authentication
◦User Security
◦Predefined Cisco Unified Intelligence Center Objects
◦Permissions for Objects
◦Adding a User
◦Adding a User Group
◦Log In the New Users
◦Security Use Cases
◦Best Practices for User Security

Module 3: Cisco Unified Intelligence Center Reports
Lesson 1: Running Cisco Unified Intelligence Center Reports
◦Real-Time vs. Historical Reports
◦Stock Reporting Templates: Unified CCE
◦Review: Cisco Unified Intelligence Center Deployed with Unified CCE
◦Set Up Unified CCE as a Data Source
◦Run a Unified CCE Stock Report
◦Available Stock Reports: Unified CVP
◦Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
◦Unified CVP Stock Report output

Lesson 2: Using Permalinks
◦What Is a Permalink?
◦Report Permalinks
◦Dashboard Permalinks

Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports
◦How Reports Can Be Modified
◦Creating a Copy of a Stock Report
◦Modifying the New Report

Module 4: Cisco Unified Intelligence Center Custom Reporting
Lesson 1: Creating a New Cisco Unified Intelligence Center Report
◦Knowing Your Data Source
◦Reporting in a Multichannel Environment
◦Creating a New Report
◦Creating a Dashboard

Module 5: Cisco Unified Intelligence Center Overview for the Advanced User
Lesson 1: Understanding Cisco Unified Intelligence Center Deployment Considerations
◦Skillsets needed for the Advanced User
◦Deployment Models
◦Unified CCE Databases and Data Type Availability
◦What Can Affect the Size of the Solution?
◦Member Nodes
◦Database Replication: Multiple Nodes
◦Operation, Administration, Maintenance, Provisioning ◾Command-Line Interface
◾Additional Considerations

Module 6: Cisco Unified Intelligence Center Installation and Administration
Lesson 1: Cisco Unified Intelligence Center Security and License Types
◦Licensing
◦Sizing Tool
◦Licensing Compared to Feature Sets ◾Feature Sets Compared
◦Reporting: Template Modification
◦Report and Report Definitions ◾Report Definitions
◦Value Lists and Collections

Lesson 2: Installing Cisco Unified Intelligence Center
◦Before You Install Cisco Unified Intelligence Center ◾Understanding the Deployment Model
◾Prerequisites and Important Considerations
◾Installation Wizard Navigation
◦Installation Process
◦Logging into Cisco Unified Intelligence Center
◦Applying the License File ◾Verifying that the File Has Been Applied
◦Define a New Member Node ◾Confirm the New Member

Lesson 3: Managing Cisco Unified Intelligence Center Components
◦Cisco Unified Intelligence Center Controller
◦About the Administration Console ◾Administration Console Overview
◾Using the OAMP Administrator Console
◾Administration Console￿Drawers
◦About Cisco Unified Intelligence Center Super User Roles ◾Super User Role
◦About Devices ◾Device Configuration
◾Device Management￿Logging and Tracing
◦Cluster Configuration Drawer ◾Cluster Configuration￿License Management
◾Cluster Configuration￿Active Directory
◾Cluster Configuration￿Cisco Unified CCE User Synchronization
◾Setting Up Cisco Unified CCE User Integration
◦Network Management Drawer ◾Cluster Configuration￿Report Scheduler Email Settings Tab
◦Tools Drawer: RTMT ◾Cisco Unified Intelligence Center Security
◦Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center ◾Cisco Unified Serviceability
◾Cisco Unified OS Administration
◾Disaster Recovery System

Lesson 4: Understanding Cisco Unified Intelligence Center Administration
◦Administration User Management ◾Add a New Super User
◾Configure User
◾Accessing Online Help
◾Help File Contents
◾User Credentials
◾User Security Policy
◦Managing Devices
◦Control Center
◦Report Scheduler Email Settings
◦Cisco Unified CCE User Integration

Module 7: Using CUIC Value Lists and Collections
Lesson 1: Using Value Lists and Collections
◦What Are Value Lists and Collections? ◾Administering Value Lists and Collections
◾Creating a Value List
◾A Populated Value List
◦Associate a Value List with a Report: Database Query
◦Cisco Unified Intelligence Center Query Types
◦Associate a Value List with a Report: Anonymous Block or Stored Procedure
◦Create a Collection
◦Collection Types
◦Management and Security ◾Value List Security
◾Collection Security

Module 8: Cisco Unified Intelligence Center Custom Reporting
Lesson 1: Understanding Cisco Unified CCE Key Concepts
◦WebView vs. Cisco Unified Intelligence Center ◾Cisco Unified Intelligence Center Deployed with Unified CCE
◦Characteristics of Unified CCE Data
◦Why Report Data Can Differ
◦Importance of Configuration and Scripting

Lesson 2: Using Report Definitions
◦Report Definitions and Reports ◾Managing Report Definitions
◾Manage Report Definition Categories
◾Create a Report Definition Category
◾Delete a Report Definition Category
◦Create a Report Definition ◾Report Definition Editor
◾Report Definition Editor Toward the Data Source
◾Report Definition Editor￿Fields
◾Report Definition Editor￿Fields: Edit Properties
◾Report Definition Editor￿Fields: Edit Formatting
◾Report Definition Editor￿Fields: Drill Down
◾Report Definition Editor￿Create Formula Fields
◾Report Definition Editor￿Create Filter Fields
◾Report Definition Editor￿Parameters
◾Report Definition Editor￿Properties
◦Get to know your Database Schema
◦Creating a New Report Definition and Report

Lesson 3: Searching Call Detail Records
◦Call Detail Records
◦Importing a Report ◾Report Output
◦Exporting a Report ◾Exporting a Report View

Lab Outline

Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
Lab 3-1: Running a Stock Report
Lab 3-3: Creating Permalinks
Lab 3-4: Modifying a Stock Report
Lab 4-1: Creating a New Report
Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
Lab 7-1: Creating Value Lists and Collections
Lab 8-2: Creating a Simple Report Definition and a custom report
Lab 8-3: Searching Call Detail Records

View outline in Word

CSKCUI

Attend hands-on, instructor-led CUICAU v1.1 - Cisco® Unified Intelligence Center for Advanced Users training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

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