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CUICEU v1.1 - Cisco® Unified Intelligence Center for End Users Course Outline

 (2 days)
Version 1.1

The Cisco Unified Intelligence Center for End Users v1.1 (CUICEU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

NOTE: If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU.

Note: The courseware and lab guide for this course will be provided in a digital format. You can choose to install it onto a Windows PC, Mac, Apple iPad or Android tablet.

Upon completing this course, the learner will be able to meet these overall objectives:
Provide a comprehensive overview of Cisco Unified Intelligence Center
Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)


Module 1: Cisco Unified Intelligence Center Overview
  • Lesson 1: Introducing Cisco Unified Intelligence Center
  • ◦Cisco Unified Intelligence Center Primary Goal
  • ◦Cisco Unified Intelligence Center Deployment Models
  • ◦High-Level Architecture
  • ◦Personalizing Reports
  • ◦Operation, Administration, Maintenance, Provisioning
  • ◦Using Cisco Unified Intelligence Center
  • ◦Working with Stock Reports
  • ◦Dashboards
Module 2: Cisco Unified Intelligence Center Administration and Security
  • Lesson 1: Managing Users and Security in Cisco Unified Intelligence Center
  • ◦Security Model: Authentication
  • ◦User Security
  • ◦Predefined Cisco Unified Intelligence Center Objects
  • ◦Permissions for Objects
  • ◦Adding a User
  • ◦Adding a User Group
  • ◦Log In the New Users
  • ◦Security Use Cases
  • ◦Best Practices for User Security
Module 3: Cisco Unified Intelligence Center Reports
  • Lesson 1: Running Cisco Unified Intelligence Center Reports
  • ◦Real-Time vs. Historical Reports
  • ◦Stock Reporting Templates: Unified CCE
  • ◦Review: Cisco Unified Intelligence Center Deployed with Unified CCE
  • ◦Set Up Unified CCE as a Data Source
  • ◦Run a Unified CCE Stock Report
  • ◦Available Stock Reports: Unified CVP
  • ◦Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
  • ◦Unified CVP Stock Report output
  • Lesson 2: Using Permalinks
  • ◦What Is a Permalink?
  • ◦Report Permalinks
  • ◦Dashboard Permalinks
Lesson 3: Modifying Cisco Unified Intelligence Center Stock Reports
  • ◦How Reports Can Be Modified
  • ◦Creating a Copy of a Stock Report
  • ◦Modifying the New Report
Module 4: Cisco Unified Intelligence Center Custom Reporting
  • Lesson 1: Creating a New Cisco Unified Intelligence Center Report
  • ◦Knowing Your Data Source
  • ◦Reporting in a Multichannel Environment
  • ◦Creating a New Report
  • ◦Creating a Dashboard
Lab Outline
  • Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running a Stock Report
  • Lab 3-3: Creating Permalinks
  • Lab 3-4: Modifying a Stock Report
  • Lab 4-1: Creating a New Report
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Attend hands-on, instructor-led CUICEU v1.1 - Cisco® Unified Intelligence Center for End Users training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

For additional training options, check out our list of Cisco Courses and select the one that's right for you.

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