Administering System Center Configuration Manager (SCCM) and Intune - 20696 Course Outline
Get expert instruction and hands-on practice configuring and managing clients and devices by using Microsoft System Center v1511 Configuration Manager, Microsoft Intune, and their associated site systems. In this five-day course, you will learn day-to-day management tasks, including how to manage software, client health, hardware and software inventory, applications, and integration with Intune. You also will learn how to optimize System Center Endpoint Protection, manage compliance, and create management queries and reports. Additionally, this course, in conjunction with Microsoft Official Course 20695C, also helps certification candidates prepare for Exam 70-696: Managing Enterprise Devices and Apps.
*** NOTE: This class also available in On-Demand, eLearning Format ***
Too busy at work to miss 5 days out of the office to take this class? Consider the MOC On-Demand version of this course. Watch videos developed by Microsoft, take the same hands-on labs, access an online expert 24/7, and study at on your own time, at your own pace. For details on this alternative format, go to
MOC On-Demand 20696: Administering System Center Configuration Manager and Intune
This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager and Intune to manage and deploy PCs, devices, and applications. By using Configuration Manager with Intune, EDAs also can support either domain-joined or non-domain-joined Bring Your Own Device (BYOD) scenarios, mobile-device management, and secure data access on common operating-system platforms, such as Windows, Windows Phone, Apple iOS, and Android.
This course also is for individuals who are interested in taking exam 70-696: Managing Enterprise Devices and Apps.
Before attending this course, students must have working knowledge at the system-administrator level of the following:
Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing.
Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management.
Installation, configuration, and troubleshooting for Windows-based personal computers.
Basic concepts of public key infrastructure (PKI) security.
Basic understanding of scripting and Windows PowerShell syntax.
Basic understanding of Windows Server roles and services.
Basic understanding of the configuration options for iOS, Android, and Windows Mobile device platforms.
Students who attend this training can meet the prerequisites by obtaining equivalent knowledge and skills through hands-on activities, or by attending the following courses:
Course 20697-1: Installing and Configuring Windows 10
Course 20697-2: Deploying and Managing Windows 10 Using Enterprise Services
Course 20411: Administering Windows Serverฎ 2012
At course completion
After completing this course, students will be able to:
Describe the features Configuration Manager and Intune include, and explain how you can use these features to manage PCs and mobile devices in an enterprise environment.
Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Microsoft Exchange Server.
Deploy and manage the Configuration Manager client.
Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering.
Identify and configure the most appropriate method to distribute and manage content used for deployments.
Distribute, deploy, and monitor applications for managed users and systems.
Maintain software updates for PCs that Configuration Manager manages.
Use Configuration Manager to implement Endpoint Protection.
Manage configuration items, baselines, and profiles to assess and configure compliance settings and data access for users and devices.
Configure an operating-system deployment strategy by using Configuration Manager.
Manage mobile devices by using Configuration Manager and Intune.
Manage and maintain a Configuration Manager site.
Module 1: Managing computers and mobile devices in the enterprise
This module describes the features that Configuration Manager and Intune include, and it details how you can use these solutions to manage PCs and mobile devices in an enterprise environment.
Overview of systems management by using enterprise-management solutions
Overview of the Configuration Manager architecture
Overview of the Configuration Manager administrative tools
Tools for monitoring and troubleshooting a Configuration Manager site
Introduction to queries and reports
Lab : Exploring the Configuration Manager tools
Searching in the Configuration Manager console
Using Windows PowerShell with Configuration Manager
Using Configuration Manager Service Manager to manage components
Monitoring site and component status
Reviewing log files by using the Configuration Manager Trace tool
Lab : Creating queries, and configuring Reporting Services
Creating data queries
Creating subselect queries
Configuring a Reporting Services point
Creating a report by using Report Builder
Module 2: Preparing the management infrastructure to support PCs and mobile devices
This module explains how to prepare the management infrastructure, including configuring boundaries, boundary groups, and resource discovery. Additionally it describes how Configuration Manager interacts with the Microsoft Exchange Server environment to discover and manage mobile devices.
Configuring site boundaries and boundary groups
Configuring resource discovery
Configuring the Exchange Server Connector for mobile-device management
Configuring user and device collections
Lab : Configuring boundaries and resource discovery
Configuring boundaries and boundary groups
Configuring Active Directory discovery methods
Lab : Configuring user and device collections
Creating a device collection
Creating a user collection
Configuring a maintenance window
Module 3: Deploying and managing clients
This module explains the supported operating systems and devices, the software requirements, and the different methods for installing the Configuration Manager client. This module also describes some of the default and custom client settings that you can configure. After installing the client software, you can configure the client settings to perform routine management tasks.
Overview of the Configuration Manager client
Deploying the Configuration Manager client
Configuring and monitoring client status
Managing client settings in Configuration Manager
Lab : Deploying the Microsoft System Center Configuration Manager client software
Preparing the site for client Installation
Deploying the Configuration Manager client software by using client push installation
Lab : Configuring and monitoring client status
Configuring and monitoring client health status
Lab : Managing Client Settings
Configuring client settings
Module 4: Managing inventory for PCs and applications
This module describes the inventory collection process. Additionally, it details how to configure, manage, and monitor hardware and software inventory, and use the Asset Intelligence and software metering features.
Overview of inventory collection
Configuring hardware and software inventory
Managing inventory collection
Configuring software metering
Configuring and managing Asset Intelligence
Lab : Configuring and managing inventory collection
Configuring and managing hardware inventory
Lab : Configuring software metering
Configuring software metering
Lab : Configuring and managing Asset Intelligence
Preparing the site for Asset Intelligence
Configuring Asset Intelligence
Monitoring license agreements by using Asset Intelligence
Viewing Asset Intelligence reports
Module 5: Distributing and managing content used for deployments
This module explains how to identify and configure the most appropriate method to distribute and manage content that is used for deployments.
Preparing the infrastructure for content management
Distributing and managing content on distribution points
Lab : Distributing and managing content for deployments
Installing a new distribution point
Managing content distribution
Module 6: Deploying and managing applications
This module explains describes the methods for creating, deploying, and managing applications with Configuration Manager. Also it explains how to use the Software Center and the Application Catalog to install available applications and manage deployments on unconventional applications. In addition, it describes how to install Windows 10 apps and virtualized applications.
Overview of application management
Deploying virtual applications by using System Center Configuration Manager (optional)
Deploying and managing Windows Store apps
Lab : Creating and deploying applications
Installing and configuring the Application Catalog roles
Creating applications with requirements
Lab : Managing application supersedence and removal
Managing application supersedence
Uninstalling the Excel Viewer application
Lab : Deploying virtual applications by using Configuration Manager (Optional)
Configuring support for Microsoft Application Virtualization (App-V)
Deploying virtual applications
Lab : Using Configuration Manager to deploy Windows Store apps
Configuring support for sideloading Windows Store apps
Configuring a Windows Store app
Deploying Windows 10 apps to users
Module 7: Maintaining software updates for managed PCs
This module explains how to use the software updates feature in Configuration Manager to implement an end-to-end management process for the complex task of identifying, deploying, and monitoring software updates to your Configuration Manager clients.
The software updates process
Preparing a Configuration Manager site for software updates
Managing software updates
Configuring automatic deployment rules
Monitoring and troubleshooting software updates
Lab : Configuring the site for software updates
Configuring and synchronizing the software-update point
Lab : Deploying and managing software updates
Determining software-update compliance
Deploying software updates to clients
Configuring automatic deployment rules
Module 8: Implementing Endpoint Protection for managed PCs
This module explains how to use Configuration Manager to implement Endpoint Protection.
Overview of Endpoint Protection in Configuration Manager
Configuring, deploying, and monitoring Endpoint Protection policies
Lab : Implementing Microsoft System Center Endpoint Protection
Configuring the System Center Endpoint Protection point and client settings
Configuring and deploying Endpoint Protection policies
Monitoring Endpoint Protection
Module 9: Managing compliance and secure data access
This module explains how to manage configuration items, baselines, and profiles to assess and configure compliance settings and data access for users and devices.
Overview of compliance settings
Configuring compliance settings
Viewing compliance results
Managing resource and data access
Lab : Managing compliance settings
Managing configuration items and baselines
Viewing compliance settings and reports
Configuring remediation in compliance settings
Using compliance information to create collections
Module 10: Managing operating-system deployments
This module explains how to use Configuration Manager to create a strategy for operating-system deployments.
An overview of operating-system deployment
Preparing a site for operating-system deployment
Deploying an operating-system
Lab : Preparing a site for operating-system deployment
Managing the site system roles used to support operating-system deployment
Managing packages to support operating-system deployment
Lab : Deploying operating-system images for bare-metal installations
Preparing the operating-system image
Creating a task sequence to deploy an image
Deploying an image
Module 11: Mobile device management using Configuration Manager and Microsoft Intune
This module explains how to manage mobile devices by using Configuration Manager and Intune.
Overview of mobile-device management
Managing mobile devices with on-premises infrastructure
Managing mobile devices by using Configuration Manager and Intune
Managing settings and protecting data on mobile devices
Deploying applications to mobile devices
Lab : Managing mobile devices with on-premises infrastructure
Preparing Configuration Manager prerequisites for on-premises mobile-device management
Enrolling and configuring a Windows Phone 10 mobile device
Module 12: Managing and maintaining a Configuration Manager site
This module explains how to use manage and maintain a Configuration Manager site. It describes role-based administration, Remote Tools, and the site maintenance tasks that you can manage by using Configuration Manager. Additionally it explains how to back up and recover a Configuration Manager site system.
Configuring role-based administration
Configuring remote tools
Overview of Configuration Manager site maintenance
Performing backup and recovery of a Configuration Manager site
Lab : Configuring role-based administration
Configuring a new scope for Toronto administrators
Configuring a new administrative user
Lab : Configuring Remote Tools
Configuring the Remote Tools client settings and permissions
Managing desktops by using Remote Control
Lab : Maintaining a Configuration Manager site
Configuring maintenance tasks in Configuration Manager
Configuring the site backupBackup Site Server task
Recovering a site from a backup
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