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Office 365 Administration and Troubleshooting - 10997

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Office 365 Administration and Troubleshooting - 10997 Course Outline

Overview
This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Teams. It also covers security and compliance features of Office 365.

Audience profile
This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields: ideally in the areas of system administration, network administration, and messaging.

Job role
Developer

Skills gained
Describe Office 365 services.
Administer Office 365 by using the Microsoft 365 admin center, Office 365 services admin centers, an
Administer and troubleshoot directory synchronization and directory objects.

Prerequisites
Before attending this course, students must have:
A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
A minimum of one year of experience working with Active Directory Domain Services (AD DS).
A minimum of one year of experience working with name resolution, including DNS.
Experience working with certificates, including public key infrastructure (PKI) certificates.
Experience working with Windows PowerShell.
Experience working with Microsoft Exchange Server 2013 or newer, Microsoft Lync 2013 Server or Skype for Business 2015 Server, and Microsoft SharePoint Server 2013 or newer is beneficial but not required.

Course outline

Module 1: Office 365 services
This module describes the features of Office 365 and identifies recent improvements to the service. It also identifies licensing options, describes the process of Office 365 tenant configuration, and lists appropriate Office 365 client options.
Lessons
Overview of the Office 365 services
Overview of Microsoft 365 and Office 365 licensing
Microsoft 365 tenant configuration
Office 365 clients
Lab : Setting up and configuring Office 365 services
Setting up a Microsoft 365 lab environment
Configuring Office 365 Services

Module 2: Office 365 administration, tools, and techniques
This module describes how to manage Office 365 by using the administrative portals and Windows PowerShell. It also explains how to manage administrative access and troubleshoot administration in Microsoft 365.
Lessons
Managing Office 365 with the administrative portals
Managing Office 365 with Windows PowerShell
Managing administrative access in Microsoft 365
Troubleshooting administration in Office 365
Lab : Administering Office 365
Using the Microsoft 365 admin center
Administering Office 365 with Windows PowerShell
Configuring role-based administration
Troubleshooting administrative issues in Office 365

Module 3: Administering and troubleshooting directory synchronization and directory objects
This module describes directory synchronization and federation. The module explains how to manage Microsoft Azure Active Directory Connect (Azure AD Connect) and user and group objects in Office 365. Additionally, it describes how to troubleshoot objects and directory synchronization in Office 365.
Lessons
Overview of directory synchronization and federation
Azure AD Connect management
Managing user and group objects in Microsoft 365
Troubleshooting objects and directory synchronization in Office 365
Lab : Administering directory synchronization, users, and groups in Microsoft 365
Configuring Azure AD Connect
Administer Office 365 by using the Microsoft 365 admin center and Office 365 services admin centers
Administer Office 365 by using Windows PowerShell
Managing password policies in Microsoft 365
Troubleshooting synchronization issues with user objects in Microsoft 365

Module 4: Administering and troubleshooting Exchange Online
This module describes the subscription options and roles in Exchange Online. It explains how to administer Exchange Online recipients and client access policies in Exchange Online and how to troubleshoot Exchange Online.
Lessons
Overview of Exchange Online management
Administering Exchange Online recipients
Administering client access policies in Exchange Online
Troubleshooting Exchange Online
Lab : Administering and troubleshooting Exchange Online
Configuring and administering Exchange Online recipients
Configuring delegated administration
Configuring client access policies
Troubleshooting Exchange Online

Module 5: Administering and troubleshooting Teams
This module describes Teams and explains how to administer, manage, and troubleshoot Teams.
Lessons
Overview of Teams
Administering and managing Teams
Creating and managing teams in Teams
Troubleshooting Teams
Lab : Administering Teams
Configuring Teams organization settings
Configuring Teams user settings
Creating and managing teams
Troubleshooting Teams client issues

Module 6: Administering and troubleshooting SharePoint Online
This module describes how to configure SharePoint Online settings and site collections and external user access to SharePoint Online. It also explains how to manage Microsoft OneDrive for Business synchronization and how to troubleshoot SharePoint Online.
Lessons
Overview of SharePoint Online management
Administering SharePoint Online site collections
Administering external users in SharePoint Online
Configuring OneDrive for Business
Troubleshooting SharePoint Online and OneDrive for Business
Lab : Configuring and administering SharePoint Online
Configuring SharePoint Online settings
Creating and configuring a SharePoint site collection
Configuring and verifying external user sharing
Configuring OneDrive for Business
Troubleshooting SharePoint Online and OneDrive for Business

Module 7: Planning and deploying Microsoft 365 Apps for enterprise
This module describes Microsoft 365 Apps for enterprise. It also explains how to plan and manage user-driven Microsoft 365 Apps for enterprise deployments and how to troubleshoot the deployments.
Lessons
Overview of Microsoft 365 Apps for enterprise
Managing Microsoft 365 Apps for enterprise deployments
Troubleshooting Microsoft 365 apps deployments
Lab : Managing Microsoft 365 Apps for enterprise installations
Preparing Microsoft 365 Apps for enterprise installations
Managing user-driven Microsoft 365 Apps for enterprise installations
Managing centralized Microsoft 365 Apps for enterprise installations
Troubleshooting Microsoft 365 Apps for enterprise deployments

Module 8: Administering and troubleshooting Office 365 compliance and security
This module describes the compliance features in Office 365. It explains how to administer Azure Information Protection and the compliance features in Office 365, how to configure and administer email security in Office 365, and how to troubleshoot Office 365 compliance and protection.
Lessons
Overview of compliance features in Office 365
Administering information protection in Office 365
Administering compliance features in Office 365
Configuring and administering email security in Office 365
Troubleshooting Office 365 compliance and protection
Lab : Configuring and troubleshooting compliance and security
Configuring and verifying Azure Information Protection in Office 365
Configuring compliance features
Configuring email protection
Troubleshooting security and compliance
View outline in Word

A10997

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