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ITIL Lifecycle Service Transition (ST) Course Outline

 (3 days)

This three-day hands-on program leads to a Certificate in ITIL Service Lifecycle Management – Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL™ Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas:

Introduction to Service Transition
Service Transition Principles
Service Transition Processes
Service Transition related activities
Organization and technology for Service Transition
Understanding Implementation approaches, Service Transition roles, Challenges, Critical success factors and risks

Who Should Attend?
The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of practices within the Service Lifecycle context. Prime focus is the Lifecycle itself, the use of process and practice elements used within it and the management capabilities needed to deliver quality Service Management practices in an organization.

These job roles may include:
Technical Support Management and Staff
Change, Configuration, Release, and Deployment Management and Staff
Testing and Validation Management and Staff
Knowledge Management Staff
Project and Program Managers who would like better managed and smoother project rollouts with fewer incidents and customer service disruptions

Special Note to New Hampshire Residents
This course has not yet been approved by the State's Department of Education. Please contact us to get an update as to when the class should be available in New Hampshire.

ITIL Foundation Certificate in IT Service Management along with IT or ITSM operational experience.

Course Outline

Introduction to Service Transition

Service Transition Principles
Service Transition Model
Value to the Business
Service V Model
Risks, CSFs, and Challenges

Service Transition Processes
Transition and Support Management
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing Management
Evaluation Management
Knowledge Management

Service Transition related activities
Organizational Change Strategy
Stakeholder Management

Organization and Key Roles

Technology and Key Tools

Implementation Approaches

An optional eight-question, ninety-minute, closed book, multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. Certification is through ACQUIROS. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam. Each student will be awarded three credits towards ITIL Expert® certification upon successful completion of the exam.

Reference Material
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.

Credits Earned
3 ITIL Expert Credits
22 PDU Credits

Related Courses
ITIL Certification – Service Lifecycle – Strategy
ITIL Certification – Service Lifecycle – Design
ITIL Certification – Service Lifecycle – Operation
ITIL Certification – Service Lifecycle – Continual Service Improvement (CSI)
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Attend hands-on, instructor-led ITIL Lifecycle Service Transition (ST) training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

For additional training options, check out our list of Courses and select the one that's right for you.

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