CompTIA A+ Certification - Exam 220-902 Operating Systems/Security Course Outline
If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician, The Official CompTIA® A+® Instructor Guide (Exam 220-902) course is one of the first steps in your preparation. The course will build on your existing user-level knowledge and experience with personal computer (PC) software and operating systems to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, upgrade, secure, and perform preventive maintenance on PC and digital device operating systems.
The CompTIA A+ (Exam 220-902) course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on application, operating system, and security-related activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination, 2016 objectives (exam number 220-902), in order to become a CompTIA A+ Certified Professional.
Already have some IT experience?
Individuals with previous IT experience, should consider taking our Accelerated A+ class that covers the content from both our A+ Hardware class and our A+ Operating System/Security class. That 10 days of material is delivered in a 5-day format and is supplemented with after-hours exam prep sessions that help fill in any gaps that you have. For more information on this classes see the outline:
CompTIA A+ Certification - Accelerated Training
*** NOTE: This class also available in On-Demand, eLearning Format ***
Too busy at work to miss 5 days out of the office to take this class? Consider the CompTIA On-Demand version of this course. Watch videos, take the same hands-on labs, access an online expert 24/7, and study at on your own time, at your own pace. For details on this alternative format, go to
CompTIA On-Demand A+ Certification Training
Exam Prep Software
All of our CompTIA classes include access to web-based practice exams. CompTIA certification exams are very rigorous and challenging. By studying after the class and using these practice exams, you will greatly improve your chances of passing the actual certification exam the first time. Exam prep software is included with all CompTIA classes delivered by ONLC Training Centers.
ONLC’s Exam Pass Guarantee
ONLC’s CompTIA certification classes come with an Exam Pass Guarantee. What that essentially means is that we want to make sure that everyone is taking advantage of the Practice Test that we are providing and achieve and 85% or better in Certification Mode prior to us releasing the initial exam voucher. The practice test is typically ordered the first day of class and emailed to each student. Once you email us at email@example.com with proof of the 85% or better, we will go ahead and release the exam voucher to you within 24 hours. Should you fail on the first attempt, we will then give you a second voucher (up to 3 vouchers total per exam). However, should you decide to not take the practice exam or to take the exam without first achieving the 85% in certification mode, the Exam Pass is null and void. Please read through our:
Exam Pass Guarantee
Additional Notes Regarding CompTIA Certification Exams
As with most professional IT certifications, many addition hours of study are required before the class (meeting the prerequisites) and after the class (reviewing exam objectives and practice questions). Expect to spend a significant number of hours studying outside of the class before you take a CompTIA or any other IT professional exam.
In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.
Identify the basic components and functions of operating systems.
Identify networking and security fundamentals.
Identify the operational procedures that should be followed by professional PC technicians.
Install and configure Microsoft Windows.
Optimize and maintain Microsoft Windows.
Work with other operating systems.
Identify network technologies.
Configure networking capabilities.
Support mobile digital devices.
Identify security threats, vulnerabilities, and controls.
Implement security controls.
Troubleshoot system-wide issues.
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-902 Certification Exam.
To become CompTIA A+ certified, you need to take and pass both exam 220-901 and 220-902.
To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.
The prerequisites for this course differ significantly from the prerequisites for the CompTIA certification exams. For the most up-to-date information about the exam prerequisites, complete the form on this page: http://certification.comptia.org/Training/testingcenters/examobjectives.aspx .
Lesson 1: Operating System Fundamentals
Topic A: PC and Mobile Operating Systems
Topic B: PC Operating System Tools and Utilities
Lesson 2: Networking and Security Fundamentals
Topic A: Common Network Services
Topic B: Cloud Concepts
Topic C: Security Fundamentals
Lesson 3: Safety and Operational Procedures
Topic A: Basic Maintenance Tools and Techniques
Topic B: Personal and Electrical Safety
Topic C: Environmental Safety and Materials Handling
Topic D: Professionalism and Communication
Topic E: Organizational Policies and Procedures
Topic F: Troubleshooting Theory
Lesson 4: Installing and Configuring Microsoft Windows
Topic A: Implement Client-Side Virtualization
Topic B: Install Microsoft Windows
Topic C: Use Microsoft Windows
Topic D: Configure Microsoft Windows
Topic E: Upgrade Microsoft Windows
Lesson 5: Optimizing and Maintaining Microsoft Windows
Topic A: Optimize Microsoft Windows
Topic B: Back Up and Restore System Data
Topic C: Perform Disk Maintenance
Topic D: Update Software
Lesson 6: Working With Other Operating Systems
Topic A: The OS X Operating System
Topic B: The Linux Operating System
Lesson 7: Networking Technologies
Topic A: TCP/IP
Topic B: Internet Connections
Lesson 8: Configuring Networking Capabilities
Topic A: Configure Basic Windows Networking
Topic B: Configure Windows Proxy and Firewall Settings
Topic C: Using Windows Networking Features
Lesson 9: Supporting Mobile Digital Devices
Topic A: Mobile Device Accessories and Ports
Topic B: Mobile Device Connectivity
Topic C: Mobile Device Synchronization
Lesson 10: Security Threats, Vulnerabilities, and Controls
Topic A: Common Security Threats and Vulnerabilities
Topic B: General Security Controls
Topic C: Mobile Security Controls
Topic D: Data Destruction and Disposal Methods
Lesson 11: Implementing Security Controls
Topic A: Secure Operating Systems
Topic B: Secure Workstations
Topic C: Secure SOHO Networks
Topic D: Secure Mobile Devices
Lesson 12: Troubleshooting System-Wide Issues
Topic A: Troubleshoot PC Operating Systems
Topic B: Troubleshoot Mobile Device Operating Systems and Applications
Topic C: Troubleshoot Common Security Issues
Appendix A: Taking the Exams
Appendix B: Mapping Course Content to CompTIA A+ Certification Exam 220-902
Appendix C: A+ Command Reference
Appendix D: A Brief History of Personal Computers
View outline in Word