CompTIA A+ Certification - Exam 220-1002 - Core 2 Course Outline
The course shown here was designed for the new 220-1002 exam. CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.
The Official CompTIA® A+® Core 2 (Exam 220-1002) course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examination (exam number 220-1002), in order to become a CompTIA A+ Certified Professional.
Already have some IT experience?
Individuals with previous IT experience, should consider taking our Accelerated A+ class that covers the content from both our A+ Hardware class and our A+ Operating System/Security class. That 10 days of material is delivered in a 5-day format and is supplemented with after-hours exam prep sessions that help fill in any gaps that you have. For more information on this classes see the outline:
CompTIA A+ Certification - Accelerated Training for 1001/1002
*** NOTE: This class also available in On-Demand, eLearning Format ***
Too busy at work to miss 5 days out of the office to take this class? Consider the CompTIA On-Demand version of this course. Watch videos, take the same hands-on labs, access an online expert 24/7, and study at on your own time, at your own pace. For details on this alternative format, go to
CompTIA On-Demand A+ Certification Training
*** Note Regarding Exam Preparation ***
Exam Prep Software
All of our CompTIA classes include access to web-based practice exams. CompTIA certification exams are very rigorous and challenging. By studying after the class and using these practice exams, you will greatly improve your chances of passing the actual certification exam the first time. Exam prep software is included with all CompTIA classes delivered by ONLC Training Centers.
ONLC’s Exam Pass Guarantee
ONLC’s CompTIA certification classes come with an Exam Pass Guarantee. What that essentially means is that we want to make sure that everyone is taking advantage of the Practice Test that we are providing and achieve and 85% or better in Certification Mode prior to us releasing the initial exam voucher. The practice test is typically ordered the first day of class and emailed to each student. Once you email us at firstname.lastname@example.org with proof of the 85% or better, we will go ahead and release the exam voucher to you within 24 hours. Should you fail on the first attempt, we will then give you a second voucher. However, should you decide to not take the practice exam or to take the exam without first achieving the 85% in certification mode, the Exam Pass is null and void. Please read through our:
Exam Pass Guarantee
Additional Notes Regarding CompTIA Certification Exams
As with most professional IT certifications, many addition hours of study are required before the class (meeting the prerequisites) and after the class (reviewing exam objectives and practice questions). Expect to spend a significant number of hours studying outside of the class before you take a CompTIA or any other IT professional exam.
In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems. You will:
Support operating systems.
Install, configure, and maintain operating systems.
Maintain and troubleshoot Microsoft Windows.
Configure and troubleshoot network connections.
Manage users, workstations, and shared resources.
Implement physical security.
Secure workstations and data.
Troubleshoot workstation security issues.
Support and troubleshoot mobile devices.
Implement operational procedures.
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 2 220-1002 Certification Exam.
To ensure your success in this course, you should attended the CompTIA A+ Certification - Exam 220-1001 Core 1 class or have equivalent experience :
CompTIA A+ Certification - Exam 220-1001 Core 1
Note: The prerequisites for this course might differ significantly from the prerequisites for the CompTIA certification exams. For the most up-to-date information about the exam prerequisites, complete the form on this page:
CompTIA A+ Certification Exam Objectives
Lesson 1: Supporting Operating Systems
Topic A: Identify Common Operating Systems
Topic B: Use Windows Features and Tools
Topic C: Manage Files in Windows
Topic D: Manage Disks in Windows
Topic E: Manage Devices in Windows
Lesson 2: Installing, Configuring, and Maintaining Operating Systems
Topic A: Configure and Use Linux
Topic B: Configure and Use macOS
Topic C: Install and Upgrade Operating Systems
Topic D: Maintain OSs
Lesson 3: Maintaining and Troubleshooting Microsoft Windows
Topic A: Install and Manage Windows Applications
Topic B: Manage Windows Performance
Topic C: Troubleshoot Windows
Lesson 4: Configuring and Troubleshooting Networks
Topic A: Configure Network Connection Settings
Topic B: Install and Configure SOHO Networks
Topic C: Configure SOHO Network Security
Topic D: Configure Remote Access
Topic E: Troubleshoot Network Connections
Lesson 5: Managing Users, Workstations, and Shared Resources
Topic A: Manage Users
Topic B: Configure Shared Resources
Topic C: Configure Active Directory Accounts and Policies
Lesson 6: Security Concepts
Topic A: Logical Security Concepts
Topic B: Threats and Vulnerabilities
Topic C: Physical Security Measures
Lesson 7: Securing Workstations and Data
Topic A: Implement Security Best Practices
Topic B: Implement Data Protection Policies
Topic C: Protect Data During Incident Response
Lesson 8: Troubleshooting Workstation Security Issues
Topic A: Detect, Remove, and Prevent Malware
Topic B: Troubleshoot Common Workstation Security Issues
Lesson 9: Supporting and Troubleshooting Mobile Devices
Topic A: Secure Mobile Devices
Topic B: Troubleshoot Mobile Device Issues
Lesson 10: Implementing Operational Procedures
Topic A: Use Appropriate Safety Procedures
Topic B: Environmental Impacts and Controls
Topic C: Create and Maintain Documentation
Topic D: Use Basic Change Management Best Practices
Topic E: Implement Disaster Prevention and Recovery Methods
Topic F: Basic Scripting Concepts
Topic G: Professionalism and Communication
Appendix A: Mapping Course Content to CompTIA® A+® Core 2 (Exam 220-1002)
View outline in Word