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CompTIA On-Demand: CompTIA A+ Certification Training Course Outline

 (5 days)
Version 901/902

*** Note: This course aligns to CompTIA A+ 220-901 and 220-902 exams. Exams 220-901 and 220-902 are scheduled to retire 7/31/19***

This is an On-Demand Self Study Class, 5 days of content, 12-month unlimited access. You can take this class at any time, there are no set dates. It covers the same content as the 5-day instructor-led class of the same name. The cost for this CompTIA On-Demand class is $1,295.

CompTIA On-Demand Learner Profiles
CompTIA On-Demand is a self-study training solution that was designed for two types of learners. First, CompTIA On-Demand is a great fit for individuals with considerable IT experience who don't need a traditional 5-day class to prepare for a CompTIA exam. They can pick and choose topics to make the most effective use of their time. Second, CompTIA On-Demand is perfect for highly-motivated individuals who are new to a technology and need to space their learning over a period of weeks or months. These learners can take their time and repeat sections as needed until they master the new concepts.

About CompTIA On-Demand
Our CompTIA On-Demand classes are self-study courses with 30 to 40 hours of content. They include hours of videos, hands-on labs using the actual software, and knowledge checks that mirror the content found in the traditional live instructor-led version of this course. Those features are all part of the standard CompTIA On-Demand training. But don't settle for any other self-study class! Check out the "ONLC Extras" that you get when purchasing this course from us.

ONLC Extras
ONLC Training Centers bundles in valuable extras with our CompTIA On-Demand Courses. These extras are not available from other training companies.

Certification Exam Vouchers (A $410 value!) All of our CompTIA classes include the cost of the CompTIA exam vouchers. With this class, vouchers for exams 220-901 and 220-902 are included--a $410 value. Students must schedule when and where they will take the exam through Pearson Vue, the CompTIA testing service.

Exam Prep Software. This practice exam software will help you prepare for you actual certification exam. These dynamic practice tests provide links to the training content. If you answer a question wrong, you can go back to that topic for review. (12-Month Access.)

Classroom Live Labs. These labs give you access to real equipment without the need for time-consuming installation and setup. You get easy browser-based access to the equipment you need to work through the labs that go with the course content. Requires only a browser and high-speed internet access. (12-Month Access.)

24/7 Online Support. You will be able to chat online with a content matter expert while you are taking your CompTIA On-Demand class. And, with your permission, the expert can even take over your computer to provide with assistance with your labs. (3-Month Access.)

ILT Participant Option. You've purchased CompTIA On-Demand, have gone through the training and decided that you still want a live class. Just pay difference between CompTIA On-Demand course and and the Instructor-Led Training (ILT) class and you can have a seat in our live class. Get both self-study and live, instructor-led training for the retail price of the instructor-led class alone!

Do You Still Prefer a Live, Instructor-led Class?
Already know CompTIA On-Demand training is not right for you? We also offer this same course content in a live, instructor-led format. For more details, click on the link below:
Instructor-led CompTIA A+ Certification Training


This self-study class (equivalent to our 5-day CompTIAฎ A+ฎ instructor-led course) gets you ready for a career as an entry-level information technology (IT) professional or computer service technician. The course will build on your existing user-level knowledge and experience with personal computer (PC) software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems.

The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, 2016 objectives (exam numbers 220-901 and 220-902), in order to become a CompTIA A+ Certified Professional.

Retaking an Exam
Retake exams are at your own cost. A voucher is good for a single exam attempt. If you do not pass, you will need to purchase another voucher to retake that exam. ONLC does not provide free "retake vouchers." Therefore, be sure to do the necessary preparation before scheduling your exam.

Exam Prep Software
All of our CompTIA classes include access to web-based practice exams. CompTIA certification exams are very rigorous and challenging. By studying after the class and using these practice exams, you will greatly improve your chances of passing the actual certification exam the first time. Exam prep software is included with all CompTIA classes delivered by ONLC Training Centers.

Course Objectives
In this course, you will learn to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.

You will learn to:
Identify the hardware components of personal computers and mobile digital devices.
Identify the basic components and functions of operating systems.
Identify networking and security fundamentals.
Identify the operational procedures that should be followed by professional PC technicians.
Install, configure, and troubleshoot display devices.
Install and configure peripheral components.
Manage system components.
Manage data storage.
Install and configure Microsoft Windows.
Optimize and maintain Microsoft Windows.
Work with other operating systems.
Identify the hardware and software requirements for client environment configurations.
Identify network technologies.
Install and configure networking capabilities.
Support mobile digital devices.
Support printers and multifunction devices.
Identify security threats, vulnerabilities, and controls0.
Implement security controls.
Troubleshoot system-wide issues.

Target Student
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ 220-901 Certification Exam and the CompTIA 220-902 Certification Exam.

To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoftฎ Windowsฎ environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.

Students who attend this training can meet the prerequisites by attending the following course, or obtaining equivalent knowledge and skills:
XITF51: IT Fundamentals

Course Content

Exam 220-901

Module 1 / Peripheral Devices
ง Motherboard Components • System Case Types • Disassembling a PC • Motherboard Layout and Sizes • Bus Architecture • Motherboard Components • Expansion Slots • Labs • Identifying PC Components
ง Connection Interfaces • I/O Ports and Cables • USB Ports • Other Port Types • Wireless Ports • Expansion Cards • Input Devices • Installing and Configuring Peripherals
ง Display Devices • Display Device Types • Comparing Display Devices • Modern Display Connectors • Other Display Connectors • Video Cards • Touchscreens and Digitizers • Troubleshooting Display Problems
ง Audio and Multimedia Devices • Audio Devices • Imaging Devices • Multimedia Devices • Labs • Identifying PC Ports • Connecting Peripheral Devices • Upgrading the Graphics Adapter
ง Removable Storage Devices • Storage Devices • Storage Adapters and Cables • Installing Storage Devices • Optical Disc Drives • Flash Drives • Tape Drives

Module 2 / System Components
ง Mass Storage Devices • Hard Drives • Solid State Drives • Troubleshooting Hard Drives • Installing RAID Arrays • Troubleshooting RAID • Labs • Adding Storage Devices
ง System Memory • Random Access Memory (RAM) Types • RAM Configurations • Installing and Upgrading Memory • Labs • Upgrading Memory
ง Processors • Central Processing Unit (CPU) • CPU Architectures • Other CPU Features • CPU Packaging • Cooling Systems • Installing and Upgrading CPUs
ง BIOS and UEFI • BIOS and UEFI System Firmware • Configuring Component Properties • Configuring Devices and Boot Properties • Diagnostics and Monitoring • Configuring BIOS Security • Upgrading Firmware • Labs • System Setup
ง Power Supplies • Electrical Circuits • Power Supply Unit (PSU) • Connector Types and Voltages • Installing a Power Supply Unit
ง Custom Configuration • Configuring Computers for Business • Configuring Computers for Home Use

Module 3 / Troubleshooting and Mobile Devices
ง Troubleshooting System Components • Troubleshooting Basic Hardware Problems • Troubleshooting Power Problems • Troubleshooting POST • Troubleshooting Motherboard Components • Labs • Removing and Installing FRUs • Testing Hardware Components • Diagnosing System Errors
ง Laptops • Laptop Types • Laptop Features • Laptop Expansion Options • Laptop Power Supplies
ง Mobile Devices • Mobile Device Types • Mobile Accessories and Ports
ง Troubleshooting Mobile Devices • Laptop and Mobile Disassembly • Upgrading Laptop FRUs • Upgrading Laptop System Components • Troubleshooting Mobile Displays • Troubleshooting Mobile Connectivity Issues • Troubleshooting Laptop Power • Troubleshooting Other Mobile Issues • Labs • Removing and Installing Laptop FRUs

Module 4 / Printer and Network Hardware
ง Printers • Printer Types • Laser Printers • Inkjet Printers • Impact Printers • Thermal Transfer Printers
ง Configuring Printers • Installing Printers • Configuring Printers • Sharing and Networking Printers • Labs • Installing a Printer
ง Troubleshooting Printers • Routine Printer Maintenance • Maintaining Laser Printers • Maintaining Other Printer Types • Troubleshooting Print Errors • Troubleshooting Print Defects • Labs • Printer Maintenance
ง Network Architectures • Basic Network Concepts • Network Topologiess • The OSI Model • Types of Network
ง Ethernet Networks • OSI Model Physical Layer • Twisted Pair Cabling and Connectors • Installing and Testing Network Cables • Fiber Optic Cabling and Connectors • Coaxial Cabling and Connectors • OSI Model Data Link Layer • Network Cards • Hubs, Bridges, and Switches • Troubleshooting
Wired Links • Ethernet over Power • Labs • Connecting to a Switch

Module 5 / Networks
ง Wireless Networks • Wireless Network Devices • Wi-Fi Standards • Wireless Network Security • Configuring a SOHO Access Point • Troubleshooting Wireless Links
ง Internet Connections • Internet Connection Types • Legacy Internet Access Methods • Broadband Internet Access Methods • Wireless Internet Access Methods • Labs • Connecting to an Access Point
ง Internet Protocol • OSI Model Network Layer • The TCP/IP Suite • Internet Protocol and IP Addressing • Subnet Masks • Configuring IP • Classless Addressing • Troubleshooting IP • IP Version 6
ง Routers and Firewalls • IP Routing Basics • TCP and UDP Ports • Configuring a SOHO Router Firewall
ง Troubleshooting Networks • Domain Name System (DNS) • Internet Application Services • File and Printer Sharing Services • Remote Terminals and Network Management • Labs • Troubleshooting a Network

Exam 220-902

Module 1 / Supporting Windows (1)
ง Windows Operating System • What is an Operating System? • Microsoft Windows 7 • Microsoft Windows 8 • Microsoft Windows Vista • Windows System Requirements • Windows Upgrade Paths • Labs • The Windows Desktop (Windows 8.1 / Windows 10) • Hyper-V, Virtual Machines, and Windows 7
ง Administration Tools • Control Panel and System Properties • User Account Control • Administrative Tools • Command Prompt and Text Editors • File Explorer • Shut Down • Windows Registry • Labs • System Administration Tools
ง Managing Storage • Disk Partitions • File Systems • Disk Management Tool • Adding Arrays (Dynamic Storage) • Drive Status • Command Line Disk Management • Mount Points and Disk Images • Labs • Disk Management
ง Managing Files • File Explorer • OneDrive • Navigating Directories using a Command Prompt • File Management using a Command Prompt • Labs • File Management
ง Managing Applications • Managing Software • Managing Services • msconfig • Task Manager • Windows 8 Task Manager • Labs • Application Management

Module 2 / Supporting Windows (2)
ง Managing Devices • Configuring Hardware • Device Manager • Display and Sound Settings • Power Options • Labs • Device Management
ง Managing Performance • Viewing System Information • Performance Monitor • Advanced System Properties • Labs • System Management and Performance
ง Troubleshooting Windows • Troubleshooting Models • Troubleshooting Procedures • Event Viewer • Windows Troubleshooting Tools • Troubleshooting Windows Errors • Troubleshooting Application Errors • Labs • Event Viewer
ง Managing Users • User and Group Accounts • Managing User Accounts
ง Installing Windows • Windows Installation Overview • Installation Boot Methods • Preparing the Hard Disk • Completing an Attended Installation • Options for Deploying Windows • Labs • Installing Windows 8 • Installing Windows Vista

Module 3 / Supporting Windows (3)
ง Troubleshooting Boot Problems • BIOS and UEFI • Troubleshooting Boot Problems • System Restore • Advanced Boot Options Menu • System Repair and Reinstallation • Labs • Boot Troubleshooting • Advanced Recovery Options
ง Maintenance and Backup • Disk Maintenance Utilities • Task Scheduler • Patch Management • Data Backup • Restoring User Profiles • Labs • Windows Maintenance Tasks
ง Threats and Vulnerabilities • Security Fundamentals • Security Policies • Social Engineering • Network Footprinting and Fingerprinting • Network Attack Strategies • Vulnerabilities and Zero-day Attacks • Password Attacks
ง Viruses and Malware • Types of Malware • Anti-Virus Software • Malware Symptoms • Researching Malware • Quarantine and Remediation • Preventing Malware Infections • Security Center and Windows Defender • Labs • Anti-Virus Software
ง Securing Workstations • Digital Security • Authentication • Password and Account Policies • Workstation Security • Physical Security • Labs • Account and Password Policies
ง Securing Data • Data Policies • Corporate Security Policy • Incident Response Policies • Data Encryption • Data Disposal Methods

Module 4 / Supporting Windows Networks
ง Configuring Network Connections • Network Card Properties • Establishing Networking Connections • Configuring Internet Protocol (IP) • Establishing Internet Connections • Remote Access Utilities
ง Securing Network Connections • Configuring the Browser • Network and Host Firewalls • Windows Firewall • Securing SOHO Networks • Labs • Network Connections and Windows Firewall
ง Configuring Shared Resources • Domains • Workgroups and Homegroups • Configuring File and Folder Sharing • NTFS File and Folder Permissions • Labs • Windows Homegroup Networking
ง Virtualization and Services • Virtualization Basics • Purposes of Virtual Machines • Security Requirements • Cloud Concepts • Networked Host Services • Labs • Windows Domain Networking

Module 5 / Linux, OS X, and Mobile OS
ง Linux Operating System • Linux Distros and Shells • Linux Disk and File Management • Securing a Linux File System • Managing Linux User Accounts • Linux Software and Patch Management • Troubleshooting Linux OS • Labs • Installing and Configuring Linux
ง OS X • Apple Macs and OS X • OS X File Management • OS X Users and Passwords • OS X Software Management • OS X Networking • OS X Diagnostic Utilities • OS X Troubleshooting
ง Mobile Operating Systems • Android, iOS, and Windows Mobile • Features of Mobile Operating Systems • Cellular Data Networks • Wi-Fi and Bluetooth Networks • Mobile Device Synchronization
ง Mobile OS Security and Troubleshooting • Mobile OS Security • Mobile OS Access Control • Mobile OS Policies • Mobile OS Troubleshooting Tools • Troubleshooting Mobile OS Issues • Troubleshooting Mobile Wireless Issues • Troubleshooting Mobile Security Issues
ง Safety and Environmental Procedures • Local Government Regulations • Electrical Safety • Cable Management and Lifting Techniques • Component Handling • Environmental Controls • Power Problems • Disposal and Recycling • Labs • Implementing an Anti-ESD Service Kit • Cleaning and
Preventive Maintenance
ง Professionalism and Communication • Customer Service Skills • Communication Skills • Professionalism • Handling Customer Complaints
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Attend hands-on, instructor-led CompTIA On-Demand: CompTIA A+ Certification Training training classes at ONLC's more than 300 locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.

For additional training options, check out our list of A+ Courses and select the one that's right for you.

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