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CMA v12.5 - Communications Manager Administration

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CMA v12.5 - Communications Manager Administration Course Outline

Communications Manager Administration for Version 11.0 (CMA v11.0) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 10.0 (CUCM 11) product. This course will introduce you to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment.While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions.

If CMA v11.0 is offered the same week as UCA v11.0, at the same location, you can attend the CMA & UCA for $3995, giving you a $995.00 discount off the regular pricing for the individual classes.

Note: The courseware and lab guide for this course are being provided in an encrypted digital format. To be able to view your digital kit, you will need to bring a suitable device to view the content. You can install your digital course material onto a Windows PC, Mac (OSX 10.6 & up), Apple iPad (iPAD2 & up preferred) or Android tablet (v4.1 & up preferred). You will need to install an encrypted document viewer on your device to be able to view the course material. Please contact us at [email protected] for additional information.

Upon completing this course, the learner will be able to meet these overall objectives:
Demonstrate an overall understanding of the CUCM 10.0 system and its environment
Configure CUCM to support IP Phones in multiple locations
Configure CUCM to route calls to internal, inter-cluster and PSTN destinations
Configure User accounts and multi-level administration
Understand User Web Page functionality
Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
Understand the capabilities of and demonstrate the Bulk Administration Tool
Understand and configure the Disaster Recovery System
Understand the revised Licensing model for Cisco Unified Communications
Understand and demonstrate the use of the Unified Reporting tool
Understand and demonstrate the use of the Dialed Number Analyzer

The knowledge and skills that a learner must have before attending this course are as follows:
An understanding of traditional digital PBX systems
An understanding of basic telephony concepts
Business-level competence using the Windows operating system
Business-level competence using different Internet browsers
The ability to understand, read and speak English in a business and technical context (the CMA v11.0 course is available only in English at this time)

Who Should Attend
The primary audience for this course is as follows:
Customers who will be configuring and maintaining CUCM 8.x, 9.x, 10.x or 11.0
PBX System Administrators transitioning to CUCM administration
IP networking professionals taking on responsibility for CUCM administration
Workers being cross-trained for CUCM administration coverage
The secondary audience for this course is as follows:
Cisco Unified Communications system channel partners and resellers

Course Outline

CUCM System Basics

Introduction to IP Telephony
Traditional Voice vs. IP Telephony
Clustering Overview
Intra-Cluster Communications
CUCM Redundancy Options
Deployment Models
Campus (Single Site) Deployment
Centralized Call Processing Deployment
Distributed Call Processing Deployment
Clustering over the IP WAN Call Processing Deployment
Hybrid Call Processing Deployment

Basics of CUCM Configuration
Administrative Interfaces
Logging into Administration and Serviceability
Logging into Unified Reporting and the Enterprise License Manager
Logging into the Disaster Recovery System and Unified OS Administration
Navigation Bar
Command Line Interface
Server Redundancy: CM Groups
CM Group Configuration
Date/Time Group
Regions and Codecs
Device Pool Configuration
Service Parameters Configuration
Enterprise Parameters Configuration

Supporting Phones and Users

Configuring CUCM to Support Phones
Cisco Unified IP Phone Model Ranges
Specialized Cisco IP 89xx and 99xx phones
Cisco Jabber Client
Phone Button Templates
Softkey Template
Cisco IP Phone Registration
Device Defaults Configuration
Phone Configuration
Manual Phone Configuration
Using the Bulk Administration Tool (BAT)
Deploying new phones and users
Overview of the Auto-Register Phone Tool

Configuring CUCM to Support Users
Understanding CUCM Users
Manual User Creation
User Import with BAT
Importing Users with LDAP Sync
LDAP Authentication
Understanding User Administration
Configuring User Administration
Working With Access Control Groups
Assigning End Users to Access Control Groups
User Web Pages
Understanding the Dial Plan
Dial Plan Overview
Introduction to the Dial Plan
Understanding Dial Plan Components
Route Lists, Route Groups and Devices
Call Routing
Understanding Digit Analysis
Basics of Dial Plan Configuration

Basics of Dial Plan Configuration
Translation Patterns
Route Plan Report
Advanced Dial Plan Configuration

Understanding Digit Manipulation
External Phone Number Masks
Transformation Masks
Discard Digits Instructions: PreDot
Call Admission Control
Automated Alternate Routing (AAR)
Survivable Remote Site Telephony (SRST)
SRST Operation
Class of Control

Overview of Class of Control
Traditional vs. Line/Device Approach
Configuring Partitions and CSSs
Partitions and Calling Search Space
Time of Day Routing
PLAR Application
Forced Authorization Codes
CUCM Features
Media Resources
Overview of Media Resources
Conference Bridge
Music on Hold
Overview of Media Resource Management
Configuring Media Resources
User Features

Configuring Call Coverage in Cisco Unified Communications Manager
Call Coverage in Cisco Unified Communications Manager
Hunt Group Overview
Hunt Group Configuration
Final Forwarding
Shared Lines
Call Pickup
Directed and Group Call Pickup
Other Group Call Pickup
Call Park
Native Cisco Unified Communications Manager Presence
Presence Status on IP Phones
CSS versus Subscribe CSS
Configuring Native Cisco Unified Communications Manager Presence
Enable Presence-Enabled Call Lists
CUCM Mobility Features
Mobile Connect in Cisco Unified Communications Manager
Cisco Unified Mobility Architecture
Mobile Connect Call Flow: Incoming Calls to Office Phone
Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone
Configure Remote Destination Profile
Configure Remote Destinations
System Features

CUCM 11.0 Licensing
Enterprise License Manager Overview
Cisco Unified Reporting Tool
Lab Outline

Lab 2-1: Configuring the System to Support Cisco IP Phones
Lab 2-2: Creating and Associating Users
Lab 3-1: Configuring Basic Dial Plan Elements
Lab 3-2: Configuring Complex Dial Plan Elements
Lab 3-3: Implementing Class of Control
Lab 4-1: Configuring Media Resources
Lab 4-2: Configuring Hunt Groups and Call Coverage
Lab 4-3: Configuring Call Pickup and Call Park
Lab 4-4: Configuring Native Presence with Speed Dial BLF
Lab 4-5: Configuring Mobile Connect
Lab 4-6: Generating Cisco Unified Communications Manager Reports
Lab 4-7: Configuring IP Phone Services
View outline in Word


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