IT organizations have been challenged to improve business processes in order to reduce costs and provide more consistent service.
instructor-led training for ITIL and iiBA recognized
Business Analyst training at ONLC Training Centers—an iiBA Endorsed Education Provider (EEP).
NOTE: As these classes are focused on process and theory they are not as hands-on intensive as our system administrator and developer software classes.
|Click Title for Dates & Outlines||Days||Fee|
|ITIL 2011 Foundation Certification||3||$2195|
|Business Analysis for the IT Professional||4||$2195|
|Modeling Techniques for the Business Analyst||4||$2395|
|Software Quality Assurance||3||$2095|
|Effective Use Case Development||4||$2195|
|Effective Methods of Software Testing Workshop||3||$2095|
What is a Business
The Business Analyst is responsible for requirements development and requirements management. Specifically, the Business Analyst elicits, analyzes, validates and documents business, organizational and/or operational requirements. Solutions are not predetermined by the Business Analyst, but are driven solely by the requirements of the business. Solutions often include a systems development component, but may also consist of process improvement or organizational change.
To learn more about Business Analyst, see our Business Analyst Classes & Certification page
What is ITIL?
The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
To learn more about ITIL, view our ITIL Classes & Certification page
To learn more about our Business Process curriculum which includes ITIL and Business Analysis classes, or in the event of questions contact our Education Advisors at