Welcome to ONLC Training Centers
ONLC Training Centers is an IIBA Endorsed Education Provider.

Business Process Training Classes & Certification:
ITIL & Business Analyst


IT organizations have been challenged to improve business processes in order to reduce costs and provide more consistent service.

The ITIL (IT Infrastructure Library) series and the Business Analyst job roles are important components of improved business processes.

Get hands-on, instructor-led training for ITIL and iiBA recognized Business Analyst training at ONLC Training Centers—an iiBA Endorsed Education Provider (EEP).

ONLC is an IIBA Endorsed Education Provider

We provide hands-on, instructor-led classes at our more than 300 locations. You may also attend our live classes from your home/office PC via our Remote Classroom Instruction (RCI™) technology.

NOTE: As these classes are focused on process and theory they are not as hands-on intensive as our system administrator and developer software classes.


Click the title of the classes marked with the green flag () to see specific locations and dates of Ready to Run classes.  Click the title of the classes marked with the yellow flag () to see specific locations and dates of Early Notice classes.

Class Information
Click Title for Dates & Outlines Days Fee
ITIL Foundations
ITIL 2011 Foundation Certification 3 $2195
Business Analysis
Business Analysis for the IT Professional 4 $2195
Modeling Techniques for the Business Analyst 4 $2395
Software Quality Assurance 3 $2095    
Effective Use Case Development 4 $2195
Effective Methods of Software Testing Workshop 3 $2095




What is a Business Analyst?
The Business Analyst is responsible for requirements development and requirements management. Specifically, the Business Analyst elicits, analyzes, validates and documents business, organizational and/or operational requirements. Solutions are not predetermined by the Business Analyst, but are driven solely by the requirements of the business. Solutions often include a systems development component, but may also consist of process improvement or organizational change.

To learn more about Business Analyst, see our Business Analyst Classes & Certification page

What is ITIL?

The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

To learn more about ITIL, view our ITIL Classes & Certification page



To learn more about our Business Process curriculum which includes ITIL and Business Analysis classes, or in the event of questions contact our Education Advisors at