{"id":362,"date":"2017-05-12T10:31:07","date_gmt":"2017-05-12T15:31:07","guid":{"rendered":"https:\/\/www.onlc.com\/blog\/?p=362"},"modified":"2022-11-23T17:09:07","modified_gmt":"2022-11-23T22:09:07","slug":"support-troubleshoot-windows-10","status":"publish","type":"post","link":"https:\/\/www.onlc.com\/blog\/support-troubleshoot-windows-10\/","title":{"rendered":"How to Support and Troubleshoot Windows 10"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Windows 10 has been out for over a year and most users have settled comfortably into using the new OS. However, a computer operating system has a lot of moving parts which can lead to problems from time to time. Let\u2019s talk about some of the most common issues people have when upgrading and how to <\/span><a href=\"https:\/\/www.onlc.com\/windows-10-training-classes-certification.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">troubleshoot Windows 10<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Problems During the Upgrade<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Try these suggestions if your upgrade install stops or fails:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If you have antivirus and\/or firewall software installed and running in the background, try disabling it and starting the install again.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Disconnect any USB peripherals and accessories. You might be having a hardware compatibility issue. USB devices are easier to troubleshoot when you plug them back in one at a time. You may also need to download new drivers.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">When in doubt, reboot. If you didn\u2019t start from a clean boot, background tasks might be interfering with an OS install.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Windows Update Restarts<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Windows 10 downloads and installs updates more often than prior versions. Many updates require the computer to reboot. \u00a0Windows attempts to schedule the reboots at times that will not interfere with any other usage but you can go into the Windows Update settings (Settings \u2192 Update and Security \u2192 Advanced Options) and select the \u201cNotify to Schedule Restart\u201d option. Then Windows will at ask before rebooting after downloading an update.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Incompatible Hardware<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">This has always been a problem when upgrading an operating system but now it\u2019s easier than ever to upgrade the drivers for your hardware. Windows Update includes many drivers for the most common devices. \u00a0But if your device isn\u2019t included in Windows Update, go to the driver manufacturer web site and search for the exact name and model of your hardware. Most vendors will have new Windows 10 compatible drivers for download.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Tablet Mode<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Windows 10 has many features to make touchscreen-enabled laptop or PC easier to use. If the screen isn\u2019t behaving like it\u2019s supposed to, make sure you have Tablet Mode enabled. Go to Start \u2192 Settings \u2192 System \u2192 Tablet Mode. Click the option for Table Mode if it isn\u2019t already selected.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Safe Mode<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you have problems with old software or incompatible drivers, sometimes it\u2019s easier to troubleshoot these issues in Safe Mode. To get into Safe Mode, you will need to reboot and hold down the Shift key as the computer is booting up. \u00a0If you\u2019re still in Windows, you can Restart while holding the Shift key and your computer should boot in Safe Mode.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Unsupported Operating Systems<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Upgrading to a new operating system is not always possible. Windows 10 does not support all older hardware and peripherals. But, if you\u2019re running an older OS that is no longer supported, you aren\u2019t receiving updates or fixes for your software anymore and the longer you wait, the harder it will get to keep your PC healthy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For eligible devices, Windows 10 is by far the smoothest upgrade from any Windows system that has come before it. Go ahead and pull the trigger and make the leap into the future with the rest of us.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019d like to learn more about Windows 10 or other operating systems, <\/span><a href=\"https:\/\/www.onlc.com\/contact-onlc.htm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">contact us today<\/span><\/a><span style=\"font-weight: 400;\">. We even offer <\/span><a href=\"https:\/\/www.onlc.com\/outline.asp?ccode=amd100\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">courses specifically designed for support professionals<\/span><\/a><span style=\"font-weight: 400;\"> that work within a corporate environment. At ONLC Training Centers, we are committed to keeping you updated on the most current system information and software resources. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Windows 10 has been out for over a year and most users have settled comfortably into using the new OS. However, a computer operating system has a lot of moving parts which can lead to problems from time to time. Let\u2019s talk about some of the most common issues people have when upgrading and how [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":363,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[6],"tags":[],"class_list":["post-362","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft"],"aioseo_notices":[],"modified_by":"blogadmin","_links":{"self":[{"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/posts\/362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/comments?post=362"}],"version-history":[{"count":2,"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/posts\/362\/revisions"}],"predecessor-version":[{"id":1277,"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/posts\/362\/revisions\/1277"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/media\/363"}],"wp:attachment":[{"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/media?parent=362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/categories?post=362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.onlc.com\/blog\/wp-json\/wp\/v2\/tags?post=362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}