1998

• Microsoft recognizes Online as the top technical training company in the region--surpassing almost 100 other companies to earn that title. The award was based on the quality of our training and customer service, the volume of training we provide (we are the top-volume training center in a five-state region), and our leading-edge technology involvement.

• Online's turnover rate drops to 7.69%. This is half the average for companies in this region and is less than half of the average for IT-related companies.

• Dr. Edward Blankenhagen joins Online as our Chief Learning Officer. Ed has a doctorate in Human Resource Development, has most recently worked as an Education Partner for Leadership Development at Astra Merck, served over 25 years in the Army, and has served on the international board of the International Society for Performance Improvement. Ed has a special interest in organizational development and wants to help to make the work place a better place for people.

• Online plans expansion into "soft skills" training. Online has always helped people increase their performance by using computer technology. In the future, Online will be helping people increase their performance by developing their "soft skills."  We are expanding to a second floor in our headquarters at 300 Delaware Avenue and will 6 additional classrooms for technical and soft skills training.

Here are some soft skills classes we are considering:

Stress Management
Time Management
Communication Skills
Team Building
Human Performance Technology
Leadership Training
Creating Learning Organizations

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