ITIL Executive Briefing Course, Class Outline

(1 day)
Version v3

Course Description
The 1 day "Exploring IT Service Management" discusses IT Service Management and its contribution to demonstrable IT service value, and introduces the attendee to the IT Service Management process objectives, activities, relationships, benefits and critical success factors.

PMI Continuing Certification Requirements (CCR) Information:
To Request PDU’s use Registered Education Provider (REP) No: 2626
Professional Development Units (PDU’s): 7

Who Should Attend
Senior IT Management

Reference Material
Each student receives a detailed course manual, handouts aligning the processes and lifecycle domains, sample exams, and a subscription to the ITIL Do-it-Yourself (DITY) whitepaper library and newsletters.

Prerequisites
None required. IT experience is strongly recommended.

Certification
None

Professional Development Units
You will earn 6 contact hours or PDUs upon completion of this course.

Course Outline

ITSM Overview
ITSM V3
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Next Steps

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
View outline in Word

XIL140

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Attend from your office or home

If travel is inconvenient you may be able to participate from your office or home. If you have high-speed internet you can likely take this class from your office or home.

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We can deliver this class for a private group either at your location or ours. Click the link to request more information.

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ONLC TRAINING CENTERS

800-288-8221 (USA) / 302-225-4470 (Other)

www.onlc.com

ONLC Training Centers has grown to be the largest IT training company in the US with over 200 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.
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•Locations by State
Over 200 sites throughout North America. For site details see ONLC Locations

Alabama Birmingham, AL Huntsville, AL Mobile, AL Montgomery, AL Arizona Phoenix, AZ Scottsdale, AZ Tucson, AZ Arkansas Bentonville, AR Little Rock, AR California Carlsbad, CA Century City, CA El Segundo, CA Elk Grove, CA Folsom, CA Glendale, CA Irvine, CA Los Angeles, CA Pleasanton, CA Redwood City, CA Riverside, CA Rolling Hills, CA Sacramento, CA San Diego, CA San Francisco, CA San Rafael, CA Santa Clara, CA Walnut Creek, CA Colorado Boulder, CO Centennial, CO Colorado Springs, CO Denver, CO Grand Junction, CO Loveland, CO Connecticut Danbury, CT Hartford, CT Milford, CT Newington, CT Stamford, CT Wallingford / New Haven, CT Delaware Wilmington, DE District of Columbia Washington, DC	Florida Bradenton / Sarasota, FL Boca Raton, FL Ft. Lauderdale, FL Ft. Myers, FL Jacksonville, FL Kissimmee, FL Miami, FL Miramar Beach, FL Orlando, FL Palm Beach, FL Plantation, FL St. Petersburg, FL Tallahassee, FL Tampa, FL Georgia Alpharetta, GA Atlanta, GA Buckhead, GA Dunwoody, GA Duluth, GA Kennesaw, GA Savannah, GA Idaho Boise, ID Illinois Chicago, IL Joliet, IL Naperville, IL Northbrook, IL Oakbrook Terrace, IL Peoria, IL Rockford, IL Schaumburg, IL Warrenville, IL West Dundee, IL Indiana Indianapolis, IN South Bend, IN Iowa Bettendorf, IA Cedar Rapids, IA Des Moines, IA West Des Moines, IA Kansas Overland Park, KS Topeka, KS Wichita, KS Lenexa, KS Kentucky Erlanger, KY Lexington, KY Louisville, KY Louisiana Alexandria, LA Baton Rouge, LA Lafayette, LA Lake Charles, LA Mandeville, LA New Orleans, LA Ruston / Grambling, LA Shreveport, LA	Maine Portland, ME Maryland Annapolis, MD Baltimore, MD Bethesda, MD Columbia, MD Frederick, MD Greenbelt, MD Owings Mills, MD Rockville, MD Massachusetts Andover, MA Beverly, MA Boston, MA Braintree, MA Mansfield, MA Springfield, MA Waltham, MA Westborough, MA Woburn, MA Worcester, MA Michigan Detroit, MI Grand Rapids, MI Lansing, MI Kalamazoo / Portage, MI Novi, MI Troy, MI Minnesota Edina, MN Minneapolis, MN St. Paul, MN Woodbury, MN Mississippi Jackson, MS Missouri Columbia, MO Kansas City, MO St. Louis, MO Springfield, MO Nebraska Lincoln, NE Omaha, NE Nevada Henderson, NV Las Vegas, NV Reno, NV New Hampshire Bedford / Manchester, NH Londonderry, NH Nashua, NH Rochester, NH New Jersey Bridgewater, NJ Iselin, NJ Morristown, NJ Mt. Laurel, NJ Paramus, NJ Princeton, NJ Red Bank, NJ	New Mexico Albuquerque, NM New York Albany, NY Bohemia, NY Buffalo, NY Manhattan, NY New York City, NY Poughkeepsie, NY Rochester, NY Rye, NY Syracuse, NY Uniondale, NY North Carolina Charlotte, NC Fayetteville, NC Greensboro, NC Raleigh, NC Wilmington, NC Ohio Akron, OH Beachwood, OH Cincinnati, OH Cleveland, OH Columbus, OH Dayton, OH Independence, OH Toledo, OH Oklahoma Oklahoma City, OK Tulsa, OK Oregon Beaverton, OR Bend, OR Portland, OR Pennsylvania Allentown, PA Erie, PA Exton, PA Harrisburg, PA Lancaster, PA Mechanicsburg, PA Monroeville, PA Philadelphia, PA Pittsburgh, PA State College, PA Wayne, PA Wilkes-Barre, PA Rhode Island Warwick / Providence, RI South Carolina Charleston, SC Columbia, SC Greenville, SC South Dakota Sioux Falls, SD	Tennessee Johnson City, TN Knoxville, TN Memphis, TN Nashville, TN Texas Abilene, TX Addison, TX Amarillo, TX Austin, TX Bryan / College Station, TX Corpus Christi, TX Dallas, TX El Paso, TX Fort Worth, TX Houston, TX Irving, TX League City, TX Loveland, TX McAllen, TX Midland, TX Plano / Frisco, TX Round Rock, TX San Antonio, TX Spring / The Woodlands, TX Sugar Land, TX Wichita Falls, TX Utah Provo, UT Salt Lake City, UT Vermont Burlington/Shelburne, VT Virginia Alexandria, VA Fairfax, VA Fredericksburg, VA Glen Allen, VA Manassas, VA Newport News, VA Norfolk, VA Reston, VA Richmond, VA Roanoke, VA Virginia Beach, VA Washington Bellevue, WA Bellingham, WA Bothell / Redmond, WA Kennewick / Pasco, WA Mukilteo / Everett, WA Olympia / Lacey, WA Puyallup, WA Seattle, WA Tacoma / Federal Way, WA Spokane, WA West Virginia Martinsburg, WV Wisconsin Brookfield, WI Glendale, WI Madison, WI Milwaukee, WI Wyoming Casper, WY Cheyenne, WY

•Locations by City
Attend hands on, instructor-led computer classes at our more than 200 classroom locations in these cities...

Abilene, TX Addison, TX Albany, NY Albuquerque, NM Alexandria, LA Alexandria, VA Allentown, PA Alpharetta, GA Amarillo, TX Andover, MA Annapolis, MD Atlanta, GA Austin, TX Baltimore, MD Baton Rouge, LA Beachwood, OH Beaverton, OR Bend, OR Bedford, NH Bellevue, WA Bellingham, WA Bentonville, AR Bethesda, MD Bettendorf, IA Beverly, MA Birmingham, AL Boca Raton, FL Bohemia, NY Boise, ID Boston, MA Boulder, CO Bradenton / Sarasota, FL Braintree, MA Bridgewater, NJ Brookfield, WI Bryan / College Station, TX Buckhead, GA Buffalo, NY Carlsbad, CA Casper, WY Cedar Rapids, IA Century City, CA Charleston, SC Charlotte, NC Centennial, CO Cheyenne, WY Chicago, IL Cincinnati, OH Cleveland, OH Columbia, MD Columbia, MO Columbia, SC Columbus, OH Corpus Christi, TX	Dallas, TX Danbury, CT Dayton, OH Deerfield, IL Des Moines, IA District of Columbia Duluth, GA Dunwoody, GA Edina, MN El Paso, TX El Segundo, CA Elk Grove, CA Erie, PA Erlanger, KY Exton, PA Fairfax, VA Fayetteville, NC Folsom, CA Fort Worth, TX Fort Lauderdale, FL Fort Myers, FL Frederick, MD Fredericksburg, VA Frisco, TX Glendale, CA Glendale, WI Grand Junction Grand Rapids, MI Greenbelt, MD Greensboro, NC Greenville, SC Harrisburg, PA Hartford, CT Henderson, NV Houston, TX Huntsville, AL Independence, OH Indianapolis, IN Irvine, CA Irving, TX Iselin, NJ Jackson, MS Jacksonville, FL Johnson City, TN Joliet, IL Kalamazoo / Portage, MI Kansas City, MO Kennesaw, GA Kennewick, WA Kissimmee, FL Knoxville, TN	Lafayette, LA Lake Charles, LA Lancaster, PA Las Vegas, NV League City, TX Lenexa, KS Lexington, KY Lincoln, NE Little Rock, AR Londonderry, NH Los Angeles, CA Louisville, KY Loveland, CO Madison, WI Manchester, NH Mandeville, LA Manhattan, NY Mansfield, MA Martinsburg, WV McAllen, TX Memphis, TN Miami, FL Midland, TX Milford, CT Milwaukee, WI Minneapolis, MN Miramar Beach, FL Mobile, AL Montgomery, AL Monroeville, PA Morristown, NJ Mount Laurel, NJ Mukilteo, WA Naperville, IL Nashua, NH Nashville, TN New Orleans, LA New York City, NY Newington, CT Newport News, VA Norfolk, VA Novi, MI Oakbrook Terrace, IL Oklahoma City, OK Olympia / Lacey, WA Omaha, NE Orlando, FL Overland Park, KS Owings Mills, MD	Palm Beach, FL Paramus, NJ Peoria, IL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Plano, TX Plantation, FL Pleasanton, CA Portland, ME Portland, OR Poughkeepsie, NY Princeton, NJ Provo, UT Puyallup, WA Quad Cities, IA IL Raleigh, NC Red Bank, NJ Redmond, WA Redwood City, CA Reno, NV Reston, VA Richmond, VA Riverside, CA Roanoke, VA Rochester, NH Rochester, NY Rockford, IL Rockville, MD Rolling Hills, CA Rosemont, IL Round Rock, TX Ruston /Grambling, LA Rye, NY	Sacramento, CA Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA San Rafael, CA Santa Clara, CA Sarasota / Bradenton, FL Savannah, GA Schaumburg, IL Scottsdale, AZ Seattle, WA Shelburne, VT Shelton, CT Shreveport, LA Sioux Falls, SD South Bend, IN South Burlington, VT St. Louis, MO St. Paul, MN St. Petersburg, FL Spokane, WA Spring / The Woodlands, TX Springfield, MA Springfield, MO Stamford, CT State College, PA Sugar Land, TX Syracuse, NY Tacoma / Federal Way, WA Tallahassee, FL Tampa, FL Toledo, OH Troy, MI Tucson, AZ Tulsa, OK Uniondale, NY Virginia Beach, VA Wallingford, CT Walnut Creek, CA Waltham, MA Warrenville, IL Warwick / Providence, RI Washington, DC Wayne, PA West Dundee Westborough, MA Wichita, KS Wichita Falls, TX Wilkes-Barre, PA Wilmington, DE Wilmington, NC Woburn, MA Worcester, MA

•Attend class from Your Location
In addition to our sites, you can attend class from your PC via RCI™ in these and other areas...

Alabama Tuscaloosa, AL Arizona Flagstaff, AZ Florida Panama City, FL	Kentucky Bowling Green, KY Montana Billings, MT	North Dakota Bismarck, ND Fargo, ND Oregon Eugene, OR	South Dakota Rapid City, SD Texas Lubbock, TX	West Virginia Charleston, WV Morgantown, WV
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