Microsoft Certified IT Professional:
Enterprise Support from MCDST
(Upgrade to second series certification)

Individuals with Microsoft Certified Desktop Support Technician (MCDST) certification can bypass the first series certification of Technology Specialist and upgrade directly to the Professional series credential...

To achieve this certification you must pass the designated exam. You can prepare for the exam by attending the courses listed below.

Certification Exams

70-621: Pro: Upgrading your MCDST Certification to Windows Vista and Office 12 – ENTERPRISE

Authorized Courses
(click course title for outline & dates)

5118: Maintaining and Troubleshooting Windows Vista Computers (3 Days)
This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers. View outline & dates

5119: Supporting Windows Vista Computers with Desktop Images & Application Packages (2 Days)
This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios: New installations; single computer migrations; single computer reinstallations. The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls. View outline & dates

5103: Upgrade Skills to Configure Windows Vista
This is an e-learning course.

Classes are authorized, hands-on training that use official Microsoft learning products and are facilitated by an expert Microsoft Certified Trainer (MCT) unless otherwise indicated.

How Does this Certification Fit with Other New Generation Certifications?

See Vista Certifications

See all Microsoft New Generation Certifications at a glance

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