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Active Directory
Active Directory (AD) Implementation, Support ...

Adobe
Acrobat, Dreamweaver, Flash, Fireworks, Illustrator, InDesign, Photoshop...

Altiris
Client Management Suite (CMS), Deployment Solution, Notification System...

BizTalk Server
2009, 2006, Developer, Deep Dive...

Business Analyst & ITIL
ITIL Foundation, Practitioner, Lifecycle, Business Analyst CBAP, Software Testing & Quality, Use Case...

Business Intelligence
Crystal Reports, PerformancePoint, Software Quality Assurance...

Cisco
CCNA Bootcamp, Routers, Network Devices, IP Communications, Security, Service Provider...

Citrix
XenApp (Presentation Server), XenServer, EdgeSight, NetScaler, Password Manager...

CompTIA Certification
A+, Network+, Security+ ...

DoD 8570.1
IAT, IAM, baseline certifications, A+, Network+, Security+, SCNP, SCNA, CISSP...

Exchange Server
2003, 2007, Updating Skills, Installation, Troubleshooting, Monitoring, High Availability...

Help Desk & Support
A+, Network+, MCDST...

IIS, ISA, OCS Servers

Mastering Series
In-depth SQL, SharePoint, PerformancePoint ...

Microsoft Dynamics
CRM, GP, Great Plains...

Microsoft Office
Access, Excel, Outlook, PowerPoint, Visio, Word, VBA Programming...

Oracle, Java, PeopleSoft
Oracle DBA, PL/SQL, Java, PeopleSoft...

Project Management
Microsoft Project, IT Principles, PMI...

Security
Forefront, Security+, CEH, SCP, CISSP, DoD 8570...

SharePoint 2010
Power User (Mindsharp), Administrator, Developer ...

SharePoint 2007
Windows SharePoint Services (WSS), Designer, MOSS, Development (Mindsharp), End User ...

SQL Server
SQL 2008, SQL 2005, Analysis Services (SSAS), Integration Services (SSIS), Reporting Services (SSRS), Transact-SQL (TSQL)...

System Center, SMS, Scripting
Operations Manager (SCOM), Configuration Manager (SCCM), SoftGrid, SMS, MOM ...

Storage
EMC, DAS, SAN, NAS ...

Visual Studio & .NET
.NET, Visual Basic, C#, VBA, ASP ...

Vista
Install, Configure, Support, Mobile Computing...

VMware
ESX Server, VirtualCenter, IPv6, VMotion ...

Windows 7
Installing, Configuring, Support, Deployment, Certification, MCTS, MCITP...

Windows Server 2008
Managing, Maintaining, Upgrading, Hyper-V Clustering, PowerShell, Terminal Services, Windows Mobile...

Windows Server 2003
Managing, Maintaining, Upgrading ...

Web Basics
HTML, Cascading Style Sheets (CSS), Javascript...

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ONLC is a Microsoft Gold Certified Partner for Learning Solutions

 

Microsoft Certified Desktop Support Technician (MCDST) Certification

The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows XP.

Attend hands-on, instructor-led training classes at ONLC's more than 200 locations. Not near one of our locations? You can attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI™) technology.

Click the title of the classes marked with the green flag () to see specific locations and dates of "Ready to Run" classes.  Click the title of the classes marked with the yellow flag () to see specific locations and dates of Early Notice classes.

Class Information
Click Title for Dates & Outlines Days Fee
Microsoft Certified Desktop Support Technician
2261: Supporting Users Running Windows XP Operating System 3 $1495
2262: Supporting Users Running Applications on Windows XP Operating System 2 $995

CERTIFICATION


Microsoft Certified Desktop Support Technician (MCDST)

To achieve this certification you must pass the authorized exams. You can prepare for the exams by attending the authorized courses listed below.

Certification Exam
70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Authorized Courses
(click course title for outline & dates)

2261: Supporting Users Running Windows XP Operating System (3 Days) This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. View outline & dates

2262: Supporting Users Running Applications on Windows XP Operating System (2 Days) This course provides content on troubleshooting and escalating or repairing problems with Windows desktop operating systems by reacting to incident requests from end users. View outline & dates

NOTE: If you have taken only exam 70-271 or 70-272, Microsoft recommends that you complete your Microsoft Certified Desktop Support Technician (MCDST) certification to validate your skills on Windows XP and position yourself to take advantage of a one-exam upgrade path to Windows Vista certifications


MCDST Certification Upgrade

Upgrade your MCDST certification to earn MCTS and MCITP certifications

As a Microsoft Certified Desktop Support Technician (MCDST), you can upgrade your credential to include a Microsoft Certified Technology Specialist (MCTS) certification AND a Microsoft Certified IT Professional (MCITP) certification, by passing just one exam. These added credentials validate your comprehension of the functions and features of the Windows Vista operating system, your ability to deploy and support Windows Vista, and your skills related to troubleshooting network connectivity and applications issues within Windows Vista.

 

Current Certification Certification Goal Training/Exam


MCDST
(Windows XP)


MCTS
(Windows Vista – Configuration)

and

MCITP: Enterprise Support


Course 5118: Maintaining and Troubleshooting Windows Vista Computers

Course 5119: Supporting the Windows Vista Operating System and Applications

Exam 70-621 : PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support

Note If you have an MCDST, you can use Exam 70-621 toward certifications that list Exam 70-620 as a requirement (for example, MCTS on Windows Vista – Configuration).

 

 

Upgrade to MCITP: Consumer Support Technician

After you pass Exam 70-621, you have completed the prerequisite for the MCITP: Consumer Support Technician credential. This credential highlights your expertise in job roles supporting a broad range of consumer desktop operating systems, desktop applications, mobile devices, networking, and hardware support issues related to Windows Vista. It is the right option for you if you would like to build expertise in home user support or consumer retail support.

Current Certification Certification Goal Exam


MCDST
(Windows XP)

MCTS
(Windows Vista – Configuration)
MCITP: Enterprise Support


MCITP: Consumer Support Technician


Exam 70-623: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

 

Classes listed for certifications are authorized, hands-on training that use official Microsoft learning products and are facilitated by an expert Microsoft Certified Trainer (MCT).

 

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NEWS/OFFERS

Microsoft Software Assurance vouchers accepted hereMicrosoft Software Assurance Vouchers Accepted Here
ONLC gladly accepts Microsoft Software Assurance (SA) Vouchers. These vouchers can be redeemed for any official Microsoft instructor-led training course that was created for the IT professional or developer audience. SA Vouchers can also be used for Microsoft Dynamics CRM courses. Need help with the SA Voucher process? We can also provide 1x1 activation coaching. More.

ONLC is a Microsoft Gold Certified Partner for Learning SolutionsAuthorized Microsoft Classes at ONLC Training Centers
ONLC is a Microsoft Gold Certified Partner for Learning Solutions (CPLS). Microsoft technical and Dynamics classes are authorized, hands-on training that use official Microsoft products and are facilitated by a Microsoft Certified Trainer (MCT).

 

 

Questions?
To learn more about ONLC's classes or in the event of questions contact our Education Advisors at:

1.800.288.8221


 

 

  ONLC TRAINING CENTERS 800-288-8221 (USA) / 302-225-4470 (Other) www.onlc.com  

ONLC Training Centers has grown to be the largest IT training company in the US with over 200 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.

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