The Microsoft Certified
Desktop Support Technician (MCDST) credential proves that you have the skills
to successfully support end users and to successfully troubleshoot desktop environments
running on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows XP.
Attend hands-on,
instructor-led training classes at ONLC's more than 250 locations. Not near one of our locations? You can attend these same
live classes from your home/office PC via our Remote
Classroom Instruction (RCI™) technology.
Click the title of the classes marked with the green flag () to see specific locations and dates of "Ready to Run" classes. Click the title of the classes marked with the yellow flag () to see specific locations and dates of Early Notice classes.
Microsoft Certified Desktop Support Technician (MCDST)
To achieve this certification you must pass the authorized exams. You can prepare for the exams by attending the authorized courses listed below.
Certification
Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Authorized Courses
(click
course title for outline & dates)
2261: Supporting Users Running Windows XP Operating System
(3 Days)
This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP. View outline & dates
NOTE: If you have taken only exam 70-271 or 70-272, Microsoft recommends that you complete your Microsoft Certified Desktop Support Technician (MCDST) certification to validate your skills on Windows XP and position yourself to take advantage of a one-exam upgrade path to Windows Vista certifications
MCDST Certification Upgrade
Upgrade your MCDST certification to earn MCTS and MCITP certifications
As a Microsoft Certified Desktop Support Technician (MCDST), you can upgrade your credential to include a Microsoft Certified Technology Specialist (MCTS) certification AND a Microsoft Certified IT Professional (MCITP) certification, by passing just one exam. These added credentials validate your comprehension of the functions and features of the Windows Vista operating system, your ability to deploy and support Windows Vista, and your skills related to troubleshooting network connectivity and applications issues within Windows Vista.
Exam 70-621 : PRO: Upgrading Your MCDST Certification to MCITP Enterprise Support
Note If you have an MCDST, you can use Exam 70-621 toward certifications that list Exam 70-620 as a requirement (for example, MCTS on Windows Vista – Configuration).
Upgrade to MCITP: Consumer Support Technician
After you pass Exam 70-621, you have completed the prerequisite for the MCITP: Consumer Support Technician credential. This credential highlights your expertise in job roles supporting a broad range of consumer desktop operating systems, desktop applications, mobile devices, networking, and hardware support issues related to Windows Vista. It is the right option for you if you would like to build expertise in home user support or consumer retail support.
Current Certification
Certification Goal
Exam
MCDST
(Windows XP)
MCTS
(Windows Vista – Configuration)
MCITP: Enterprise Support
MCITP: Consumer Support Technician
Exam 70-623: PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians
Classes listed for certifications are authorized,
hands-on training that use official Microsoft learning products and are facilitated
by an expert Microsoft Certified Trainer (MCT).
Microsoft Software
Assurance Vouchers Accepted Here
ONLC gladly accepts Microsoft Software Assurance (SA) Vouchers. These vouchers can be redeemed for any official Microsoft instructor-led training course that was created for the IT professional or developer audience. SA Vouchers can also be used for Microsoft Dynamics CRM courses. Need
help with the SA Voucher process? We can also provide 1x1 activation coaching. More.
Authorized Microsoft Classes at ONLC Training Centers
ONLC is a Microsoft Gold Partner for Learning. Microsoft technical and Dynamics classes are authorized, hands-on training that use official Microsoft products and are facilitated by a Microsoft Certified Trainer (MCT).
Questions? To
learn more about ONLC's classes or in the event of questions contact our Education
Advisors at:
1.800.288.8221
ONLC TRAINING
CENTERS
800-288-8221 (USA) / 302-225-4470 (Other)
www.onlc.com
ONLC Training Centers has grown to be the largest IT training company in the US with over 250 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.
Alabama
Birmingham, AL
Huntsville, AL
Mobile, AL
Montgomery, AL
Arizona
Phoenix, AZ
Scottsdale, AZ
Tucson, AZ
Arkansas
Bentonville, AR
Little Rock, AR
California
Bakersfield, CA
El Segundo, CA
Elk Grove, CA
Fresno, CA
Glendale, CA
Irvine, CA
Los Angeles, CA
Orange, CA
Pleasanton, CA
Redwood City, CA
Riverside, CA
Sacramento, CA
San Diego, CA
San Francisco, CA
San Jose, CA
Walnut Creek, CA
Colorado
Boulder, CO
Centennial, CO
Colorado Springs, CO
Denver, CO
Grand Junction, CO
Loveland, CO
Massachusetts
Andover, MA
Beverly, MA
Boston, MA
Braintree, MA
Mansfield, MA
Norewell, MA
Springfield, MA
Taunton, MA
Waltham, MA
Westborough, MA
Woburn, MA
Worcester, MA
Michigan
Detroit, MI
Grand Rapids, MI
Kalamazoo / Portage, MI
Lansing, MI
Novi, MI
Troy, MI
New Jersey
Bridgewater, NJ
Iselin, NJ
Jersey City, NJ
Morristown, NJ
Mt. Laurel, NJ
Paramus, NJ
Princeton, NJ
Red Bank, NJ
New Mexico
Albuquerque, NM
New York
Albany, NY
Bohemia, NY
Buffalo, NY
Harrison / Rye, NY
Manhattan, NY
Mt. Kisco, NY
New York City, NY
Poughkeepsie, NY
Rochester, NY
Syracuse, NY
Uniondale, NY
Oregon
Beaverton, OR
Bend, OR
Eugene, OR
Medford, OR
Portland, OR
Roseburg, OR
Salem, OR
Pennsylvania
Allentown, PA
Erie, PA
Exton, PA
Harrisburg, PA
Lancaster, PA
Malvern, PA
Mechanicsburg, PA
Monroeville, PA
Morgantown, PA
Philadelphia, PA
Pittsburgh, PA
State College, PA
Wayne, PA
Wexford, PA
Wilkes-Barre, PA
York, PA
Rhode Island
Warwick / Providence, RI
South Carolina
Charleston, SC
Columbia, SC
Greenville, SC
South Dakota
Sioux Falls, SD
Tennessee
Chattanooga, TN
Johnson City, TN
Knoxville, TN
Memphis, TN
Nashville, TN
Texas
Abilene, TX
Addison, TX
Amarillo, TX
Austin, TX
Bryan / College Station, TX
Corpus Christi, TX
Dallas, TX
El Paso, TX
Fort Worth, TX
Houston, TX
Irving, TX
League City, TX
Midland, TX
Plano / Frisco, TX
Round Rock, TX
San Antonio, TX
Spring / The Woodlands, TX
Sugar Land, TX
Trophy Club, TX
Waco, TX
Wichita Falls, TX
Utah
Provo, UT
Salt Lake City, UT
Vermont
Burlington/Shelburne, VT
Virginia
Alexandria, VA
Charlottesville, VA
Fairfax, VA
Fredericksburg, VA
Glen Allen, VA
Manassas, VA
McLean, VA
Newport News, VA
Norfolk, VA
Reston, VA
Richmond, VA
Roanoke, VA
Virginia Beach, VA
Washington
Bellevue, WA
Bellingham, WA
Bothell / Redmond, WA
Kennewick / Pasco, WA
Mukilteo / Everett, WA
Olympia / Lacey, WA
Puyallup, WA
Seattle, WA
Tacoma / Federal Way, WA
Spokane, WA
West Virginia
Martinsburg, WV
Wisconsin
Brookfield, WI
Glendale, WI
Green Bay, WI
Madison, WI
Milwaukee, WI
Wyoming
Casper, WY
Cheyenne, WY
•U.S. Locations by City
Attend hands on, instructor-led computer classes at our more than 250 classroom locations in these cities...
Abilene, TX
Addison, TX
Akron, OH
Albany, NY
Albuquerque, NM
Alexandria, LA
Alexandria, VA
Allentown, PA
Alpharetta, GA
Amarillo, TX
Andover, MA
Annapolis, MD
Atlanta, GA
Auburn, AL
Austin, TX
Bakersfield, CA
Baltimore, MD
Baton Rouge, LA
Beachwood, OH
Beaverton, OR
Bend, OR
Bedford, NH
Bellevue, WA
Bellingham, WA
Bentonville, AR
Bethesda, MD
Bettendorf, IA
Beverly, MA
Birmingham, AL
Boca Raton, FL
Bohemia, NY
Boise, ID
Boston, MA
Boulder, CO
Bradenton / Sarasota, FL
Braintree, MA
Bridgewater, NJ
Brookfield, WI
Bryan / College Station, TX
Buckhead, GA
Buffalo, NY
Casper, WY
Cedar Rapids, IA
Champlin, MN
Charleston, SC
Charlotte, NC
Chattanooga, TN
Centennial, CO
Cheyenne, WY
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbia, MD
Columbia, MO
Columbia, SC
Columbus, GA
Columbus, OH
Corpus Christi, TX
Dallas, TX
Danbury, CT
Dayton, OH
Deerfield, IL
Des Moines, IA
District of Columbia
Dublin, OH
Duluth, GA
Dunwoody, GA
Edina, MN
El Paso, TX
El Segundo, CA
Elk Grove, CA
Erie, PA
Erlanger, KY
Eugene, OR
Evansville, IN
Exton, PA
Fairfax, VA
Fayetteville, NC
Folsom, CA
Fort Worth, TX
Fort Lauderdale, FL
Fort Myers, FL
Fort Wayne, IN
Frederick, MD
Fredericksburg, VA
Fresno, CA
Frisco, TX
Glendale, CA
Glendale, WI
Grand Junction
Grand Forks, ND
Grand Rapids, MI
Great Falls, MT
Green Bay, WI
Greenbelt, MD
Greensboro, NC
Greenville, SC
Gurnee, IL
Harrisburg, PA
Harrison, NY
Hartford, CT
Henderson, NV
Hickory, NC
Houston, TX
Huntsville, AL
Independence, OH
Indianapolis, IN
Irvine, CA
Irving, TX
Iselin, NJ
Jackson, MS
Jacksonville, FL
Jersey City, NJ
Johnson City, TN
Joliet, IL
Kalamazoo / Portage, MI
Kansas City, MO
Kearney, MO
Kennesaw, GA
Kennewick, WA
Kissimmee, FL
Knoxville, TN
Lafayette, LA
Lake Charles, LA
Lancaster, PA
Las Vegas, NV
League City, TX
Lee's Summit, MO
Lenexa, KS
Lexington, KY
Lincoln, NE
Little Rock, AR
Londonderry, NH
Los Angeles, CA
Louisville, KY
Loveland, CO
Macon, GA
Madison, WI
Manchester, NH
Mandeville, LA
Manhattan, NY
Mansfield, MA
Martinez, GA
Martinsburg, WV
McAllen, TX
McLean, VA
Medford, OR
Memphis, TN
Miami, FL
Midland, TX
Milford, CT
Milwaukee, WI
Minneapolis, MN
Miramar Beach, FL
Mobile, AL
Montgomery, AL
Monroeville, PA
Morristown, NJ
Mount Laurel, NJ
Mukilteo, WA
Naperville, IL
Nashua, NH
Nashville, TN
New Orleans, LA
New York City, NY
Newington, CT
Newport News, VA
Norfolk, VA
Norwell, MA
Novi, MI
Oakbrook Terrace, IL
Oklahoma City, OK
Olympia / Lacey, WA
Omaha, NE
Orange, CA
Orlando, FL
Overland Park, KS
Owings Mills, MD
Palm Beach, FL
Paramus, NJ
Peoria, IL
Philadelphia, PA
Phoenix, AZ
Pittsburgh, PA
Plano, TX
Plantation, FL
Pleasanton, CA
Portland, ME
Portland, OR
Poughkeepsie, NY
Princeton, NJ
Provo, UT
Puyallup, WA
Quad Cities, IA IL
Raleigh, NC
Red Bank, NJ
Redmond, WA
Redwood City, CA
Reno, NV
Reston, VA
Richmond, VA
Riverside, CA
Roanoke, VA
Rochester, NH
Rochester, MN
Rochester, NY
Rockford, IL
Rockville, MD
Rolling Hills, CA
Roseburg, OR
Rosemont, IL
Round Rock, TX
Ruston /Grambling, LA
Rye, NY
Sacramento, CA
Salem, OR
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Jose, CA
Sarasota / Bradenton, FL
Savannah, GA
Schaumburg, IL
Scottsdale, AZ
Seattle, WA
Shelburne, VT
Shelton, CT
Shreveport, LA
Sioux Falls, SD
South Bend, IN
South Burlington, VT
St. Louis, MO
St. Paul, MN
St. Petersburg, FL
Spokane, WA
Spring / The Woodlands, TX
Springfield, MA
Springfield, MO
Stamford, CT
State College, PA
Sugar Land, TX
Syracuse, NY
Tacoma / Federal Way, WA
Tallahassee, FL
Tampa, FL
Taunton, MA
Toledo, OH
Troy, MI
Tucson, AZ
Tulsa, OK
Uniondale, NY
Virginia Beach, VA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warrenville, IL
Warwick / Providence, RI
Washington, DC
Wayne, PA
West Dundee
Westborough, MA
Wexford, PA
Wichita, KS
Wichita Falls, TX
Wilkes-Barre, PA
Williston, ND
Wilmington, DE
Wilmington, NC
Woburn, MA
Worcester, MA
Youngstown, OH
•Canada Locations
You can attend any ONLC class right from your PC via RCI™ including these areas in Canada...
Alberta
Calgary, AB
Edmonton, AB
Grande Prairie, AB
Lethbridge, AB
Lloydminster, AB
Medicine Hat, AB
Red Deer, AB
Wood Buffalo, AB
British Columbia
Abbotsford, BC
Burnaby, BC
Campbell River, BC
Chilliwack, BC
Clayoquot, BC
Coldstream, BC
Comox, BC
Courtenay, BC
Cranbrook, BC
Duncan, BC
East Kootenay, BC
Fort St. John, BC
Kamloops, BC
Kelowna, BC
Maple Ridge, BC
Nanaimo, BC
New Westminster
North Cowichan, BC
Okanagan, BC
Parksville, BC
Peace River, BC
Penticton, BC
Port Alberni, BC
Port Coquitlam
Prince George, BC
Qualicum Beach, BC
Richmond, BC
Saanich, BC
Strathcona, BC
Surrey, BC
Vancouver, BC
Vernon, BC
Victoria, BC
Manitoba
Brandon, MB
Winnipeg, MB
New Brunswick
Bathurst, NB
Beresford, NB
Dieppe, NB
Fredericton, NB
Miramichi, NB
Moncton, NB
North Esk, NB
Quispamsis, NB
Riverview, NB
Saint John, NB
Newfoundland & Labrador
Conception Bay, NL
Corner Brook, NL
Mount Pearl, NL
St. John's, NL
Ontario
Augusta, ON
Barrie, ON
Belleville, ON
Brampton, ON
Brant, ON
Brantford, ON
Brockville, ON
Burlington, ON
Cambridge, ON
Centre, ON
Chatham, ON
Clarington, ON
Cornwall, ON
Elizabethtown, ON
Ennismore, ON
Frontenac, ON
Georgian Bluffs, ON
Guelph, ON
Hamilton, ON
Innisfil, ON
Kawartha Lakes, ON
Kent, ON
Kingston, ON
Kingsville, ON
Kitchener, ON
Kitley, ON
Lakefield, ON
Lakeshore, ON
LaSalle, ON
Leamington, ON
London, ON
Laurentian Valley, ON
Midland, ON
Mississauga, ON
Niagara, ON
Niagara Falls, ON
Norfolk, ON
North Bay, ON
Orillia, ON
Oshawa, ON
Ottawa, ON
Owen Sound, ON
Pembroke, ON
Penetanguishene, ON
Peterborough, ON
Quinte, ON
Ramara, ON
Sarnia, ON
St. Catharines, ON
St. Clair, ON
Sault Ste. Marie, ON
Smith, ON
South Stormont, ON
Stratford, ON
Sudbury, ON
Tay, ON
Tecumseh, ON
Thunder Bay, ON
Timmins, ON
Toronto, ON
Vaughan, ON
Waterloo, ON
Welland, ON
Wellington, ON
Whitby, ON
Windsor, ON
Woodstock, ON
Prince Edward Island
Charlottetown, PE
Stratford, PE
) to see specific locations and dates of "Ready to Run" classes. Click the title of the classes marked with the yellow flag (
) to see specific locations and dates of Early Notice classes.
Top of page
Microsoft Software
Assurance Vouchers Accepted Here
