The Information Technology Infrastructure Library (ITIL®) is a framework of best practice guidelines and approaches intended to facilitate
the delivery of high quality information technology (IT) services.
ITIL outlines
an extensive set of management procedures that are intended to support businesses
in achieving both quality and value for money in IT operations. These procedures
are supplier independent and have been developed to provide guidance across the
breadth of IT infrastructure, development, and operations.
ITIL 2011 intermediate classes include Service Lifecycle (Service Strategy, Service Design, Service Transition, Service Operation, or CSI), Service Capability (Service Offerings and Agreements, Planning Protection and Optimization, Release Control and Validation, and Operational Support and Analysis. You can prepare for ITIL certification with training at ONLC.
Click the title of the classes marked with the green flag () to see specific locations and dates of "Ready to Run" classes. Click the title of the classes marked with the yellow flag () to see specific locations and dates of Early Notice classes.
What is ITIL Certification?
All Certification programs begin with ITIL Foundations.
Foundations Certification. The Foundations Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as covering generic ITIL philosophy and its background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.
From there, there are two tracks:
Service Lifecycle track – Focus is on the different aspects of the Lifecycle.
Service Capability track – Focus is on the different job role clusters across the Lifecycle. The Capstone course for ITIL Certification is Managing Across the Lifecycle; successful completion of the Capstone (and the underpinning Lifecycle or Capability courses) leads to the ITIL Expert certification.
NEWS & OFFERS
ITIL 2011
ITIL® (the IT Infrastructure Library®) provides guidance on how to effectively build, deploy, support, and improve services to enable your business. In July 2011 ITIL 2011 was released. It continues the lifecycle approach to service management, with emphasis on IT business integration.
ONLC meets with
EXIN
Exin, a founding member of the international ITIL® certification
board, met with ONLC to provide EXIN's Accredited Training Provider program. More
For More Information To register for class by phone or for more information...
1.800.288.8221
ONLC TRAINING
CENTERS
800-288-8221 (USA) / 302-225-4470 (Other)
www.onlc.com
ONLC Training Centers has grown to be the largest IT training company in the US with over 250 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.
Alabama
Birmingham, AL
Huntsville, AL
Mobile, AL
Montgomery, AL
Arizona
Phoenix, AZ
Scottsdale, AZ
Tucson, AZ
Arkansas
Bentonville, AR
Little Rock, AR
California
Bakersfield, CA
El Segundo, CA
Elk Grove, CA
Fresno, CA
Glendale, CA
Irvine, CA
Los Angeles, CA
Orange, CA
Pleasanton, CA
Redwood City, CA
Riverside, CA
Sacramento, CA
San Diego, CA
San Francisco, CA
San Jose, CA
Walnut Creek, CA
Colorado
Boulder, CO
Centennial, CO
Colorado Springs, CO
Denver, CO
Grand Junction, CO
Loveland, CO
Massachusetts
Andover, MA
Beverly, MA
Boston, MA
Braintree, MA
Mansfield, MA
Norewell, MA
Springfield, MA
Taunton, MA
Waltham, MA
Westborough, MA
Woburn, MA
Worcester, MA
Michigan
Detroit, MI
Grand Rapids, MI
Kalamazoo / Portage, MI
Lansing, MI
Novi, MI
Troy, MI
New Jersey
Bridgewater, NJ
Iselin, NJ
Jersey City, NJ
Morristown, NJ
Mt. Laurel, NJ
Paramus, NJ
Princeton, NJ
Red Bank, NJ
New Mexico
Albuquerque, NM
New York
Albany, NY
Bohemia, NY
Buffalo, NY
Harrison / Rye, NY
Manhattan, NY
Mt. Kisco, NY
New York City, NY
Poughkeepsie, NY
Rochester, NY
Syracuse, NY
Uniondale, NY
Oregon
Beaverton, OR
Bend, OR
Eugene, OR
Medford, OR
Portland, OR
Roseburg, OR
Salem, OR
Pennsylvania
Allentown, PA
Erie, PA
Exton, PA
Harrisburg, PA
Lancaster, PA
Malvern, PA
Mechanicsburg, PA
Monroeville, PA
Morgantown, PA
Philadelphia, PA
Pittsburgh, PA
State College, PA
Wayne, PA
Wexford, PA
Wilkes-Barre, PA
York, PA
Rhode Island
Warwick / Providence, RI
South Carolina
Charleston, SC
Columbia, SC
Greenville, SC
South Dakota
Sioux Falls, SD
Tennessee
Chattanooga, TN
Johnson City, TN
Knoxville, TN
Memphis, TN
Nashville, TN
Texas
Abilene, TX
Addison, TX
Amarillo, TX
Austin, TX
Bryan / College Station, TX
Corpus Christi, TX
Dallas, TX
El Paso, TX
Fort Worth, TX
Houston, TX
Irving, TX
League City, TX
Midland, TX
Plano / Frisco, TX
Round Rock, TX
San Antonio, TX
Spring / The Woodlands, TX
Sugar Land, TX
Trophy Club, TX
Waco, TX
Wichita Falls, TX
Utah
Provo, UT
Salt Lake City, UT
Vermont
Burlington/Shelburne, VT
Virginia
Alexandria, VA
Charlottesville, VA
Fairfax, VA
Fredericksburg, VA
Glen Allen, VA
Manassas, VA
McLean, VA
Newport News, VA
Norfolk, VA
Reston, VA
Richmond, VA
Roanoke, VA
Virginia Beach, VA
Washington
Bellevue, WA
Bellingham, WA
Bothell / Redmond, WA
Kennewick / Pasco, WA
Mukilteo / Everett, WA
Olympia / Lacey, WA
Puyallup, WA
Seattle, WA
Tacoma / Federal Way, WA
Spokane, WA
West Virginia
Martinsburg, WV
Wisconsin
Brookfield, WI
Glendale, WI
Green Bay, WI
Madison, WI
Milwaukee, WI
Wyoming
Casper, WY
Cheyenne, WY
•U.S. Locations by City
Attend hands on, instructor-led computer classes at our more than 250 classroom locations in these cities...
Abilene, TX
Addison, TX
Akron, OH
Albany, NY
Albuquerque, NM
Alexandria, LA
Alexandria, VA
Allentown, PA
Alpharetta, GA
Amarillo, TX
Andover, MA
Annapolis, MD
Atlanta, GA
Auburn, AL
Austin, TX
Bakersfield, CA
Baltimore, MD
Baton Rouge, LA
Beachwood, OH
Beaverton, OR
Bend, OR
Bedford, NH
Bellevue, WA
Bellingham, WA
Bentonville, AR
Bethesda, MD
Bettendorf, IA
Beverly, MA
Birmingham, AL
Boca Raton, FL
Bohemia, NY
Boise, ID
Boston, MA
Boulder, CO
Bradenton / Sarasota, FL
Braintree, MA
Bridgewater, NJ
Brookfield, WI
Bryan / College Station, TX
Buckhead, GA
Buffalo, NY
Casper, WY
Cedar Rapids, IA
Champlin, MN
Charleston, SC
Charlotte, NC
Chattanooga, TN
Centennial, CO
Cheyenne, WY
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbia, MD
Columbia, MO
Columbia, SC
Columbus, GA
Columbus, OH
Corpus Christi, TX
Dallas, TX
Danbury, CT
Dayton, OH
Deerfield, IL
Des Moines, IA
District of Columbia
Dublin, OH
Duluth, GA
Dunwoody, GA
Edina, MN
El Paso, TX
El Segundo, CA
Elk Grove, CA
Erie, PA
Erlanger, KY
Eugene, OR
Evansville, IN
Exton, PA
Fairfax, VA
Fayetteville, NC
Folsom, CA
Fort Worth, TX
Fort Lauderdale, FL
Fort Myers, FL
Fort Wayne, IN
Frederick, MD
Fredericksburg, VA
Fresno, CA
Frisco, TX
Glendale, CA
Glendale, WI
Grand Junction
Grand Forks, ND
Grand Rapids, MI
Great Falls, MT
Green Bay, WI
Greenbelt, MD
Greensboro, NC
Greenville, SC
Gurnee, IL
Harrisburg, PA
Harrison, NY
Hartford, CT
Henderson, NV
Hickory, NC
Houston, TX
Huntsville, AL
Independence, OH
Indianapolis, IN
Irvine, CA
Irving, TX
Iselin, NJ
Jackson, MS
Jacksonville, FL
Jersey City, NJ
Johnson City, TN
Joliet, IL
Kalamazoo / Portage, MI
Kansas City, MO
Kearney, MO
Kennesaw, GA
Kennewick, WA
Kissimmee, FL
Knoxville, TN
Lafayette, LA
Lake Charles, LA
Lancaster, PA
Las Vegas, NV
League City, TX
Lee's Summit, MO
Lenexa, KS
Lexington, KY
Lincoln, NE
Little Rock, AR
Londonderry, NH
Los Angeles, CA
Louisville, KY
Loveland, CO
Macon, GA
Madison, WI
Manchester, NH
Mandeville, LA
Manhattan, NY
Mansfield, MA
Martinez, GA
Martinsburg, WV
McAllen, TX
McLean, VA
Medford, OR
Memphis, TN
Miami, FL
Midland, TX
Milford, CT
Milwaukee, WI
Minneapolis, MN
Miramar Beach, FL
Mobile, AL
Montgomery, AL
Monroeville, PA
Morristown, NJ
Mount Laurel, NJ
Mukilteo, WA
Naperville, IL
Nashua, NH
Nashville, TN
New Orleans, LA
New York City, NY
Newington, CT
Newport News, VA
Norfolk, VA
Norwell, MA
Novi, MI
Oakbrook Terrace, IL
Oklahoma City, OK
Olympia / Lacey, WA
Omaha, NE
Orange, CA
Orlando, FL
Overland Park, KS
Owings Mills, MD
Palm Beach, FL
Paramus, NJ
Peoria, IL
Philadelphia, PA
Phoenix, AZ
Pittsburgh, PA
Plano, TX
Plantation, FL
Pleasanton, CA
Portland, ME
Portland, OR
Poughkeepsie, NY
Princeton, NJ
Provo, UT
Puyallup, WA
Quad Cities, IA IL
Raleigh, NC
Red Bank, NJ
Redmond, WA
Redwood City, CA
Reno, NV
Reston, VA
Richmond, VA
Riverside, CA
Roanoke, VA
Rochester, NH
Rochester, MN
Rochester, NY
Rockford, IL
Rockville, MD
Rolling Hills, CA
Roseburg, OR
Rosemont, IL
Round Rock, TX
Ruston /Grambling, LA
Rye, NY
Sacramento, CA
Salem, OR
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Jose, CA
Sarasota / Bradenton, FL
Savannah, GA
Schaumburg, IL
Scottsdale, AZ
Seattle, WA
Shelburne, VT
Shelton, CT
Shreveport, LA
Sioux Falls, SD
South Bend, IN
South Burlington, VT
St. Louis, MO
St. Paul, MN
St. Petersburg, FL
Spokane, WA
Spring / The Woodlands, TX
Springfield, MA
Springfield, MO
Stamford, CT
State College, PA
Sugar Land, TX
Syracuse, NY
Tacoma / Federal Way, WA
Tallahassee, FL
Tampa, FL
Taunton, MA
Toledo, OH
Troy, MI
Tucson, AZ
Tulsa, OK
Uniondale, NY
Virginia Beach, VA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warrenville, IL
Warwick / Providence, RI
Washington, DC
Wayne, PA
West Dundee
Westborough, MA
Wexford, PA
Wichita, KS
Wichita Falls, TX
Wilkes-Barre, PA
Williston, ND
Wilmington, DE
Wilmington, NC
Woburn, MA
Worcester, MA
Youngstown, OH
•Canada Locations
You can attend any ONLC class right from your PC via RCI™ including these areas in Canada...
Alberta
Calgary, AB
Edmonton, AB
Grande Prairie, AB
Lethbridge, AB
Lloydminster, AB
Medicine Hat, AB
Red Deer, AB
Wood Buffalo, AB
British Columbia
Abbotsford, BC
Burnaby, BC
Campbell River, BC
Chilliwack, BC
Clayoquot, BC
Coldstream, BC
Comox, BC
Courtenay, BC
Cranbrook, BC
Duncan, BC
East Kootenay, BC
Fort St. John, BC
Kamloops, BC
Kelowna, BC
Maple Ridge, BC
Nanaimo, BC
New Westminster
North Cowichan, BC
Okanagan, BC
Parksville, BC
Peace River, BC
Penticton, BC
Port Alberni, BC
Port Coquitlam
Prince George, BC
Qualicum Beach, BC
Richmond, BC
Saanich, BC
Strathcona, BC
Surrey, BC
Vancouver, BC
Vernon, BC
Victoria, BC
Manitoba
Brandon, MB
Winnipeg, MB
New Brunswick
Bathurst, NB
Beresford, NB
Dieppe, NB
Fredericton, NB
Miramichi, NB
Moncton, NB
North Esk, NB
Quispamsis, NB
Riverview, NB
Saint John, NB
Newfoundland & Labrador
Conception Bay, NL
Corner Brook, NL
Mount Pearl, NL
St. John's, NL
Ontario
Augusta, ON
Barrie, ON
Belleville, ON
Brampton, ON
Brant, ON
Brantford, ON
Brockville, ON
Burlington, ON
Cambridge, ON
Centre, ON
Chatham, ON
Clarington, ON
Cornwall, ON
Elizabethtown, ON
Ennismore, ON
Frontenac, ON
Georgian Bluffs, ON
Guelph, ON
Hamilton, ON
Innisfil, ON
Kawartha Lakes, ON
Kent, ON
Kingston, ON
Kingsville, ON
Kitchener, ON
Kitley, ON
Lakefield, ON
Lakeshore, ON
LaSalle, ON
Leamington, ON
London, ON
Laurentian Valley, ON
Midland, ON
Mississauga, ON
Niagara, ON
Niagara Falls, ON
Norfolk, ON
North Bay, ON
Orillia, ON
Oshawa, ON
Ottawa, ON
Owen Sound, ON
Pembroke, ON
Penetanguishene, ON
Peterborough, ON
Quinte, ON
Ramara, ON
Sarnia, ON
St. Catharines, ON
St. Clair, ON
Sault Ste. Marie, ON
Smith, ON
South Stormont, ON
Stratford, ON
Sudbury, ON
Tay, ON
Tecumseh, ON
Thunder Bay, ON
Timmins, ON
Toronto, ON
Vaughan, ON
Waterloo, ON
Welland, ON
Wellington, ON
Whitby, ON
Windsor, ON
Woodstock, ON
Prince Edward Island
Charlottetown, PE
Stratford, PE
