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Active Directory
Active Directory (AD) Implementation, Support ...

Adobe
Acrobat, Dreamweaver, Flash, Fireworks, Illustrator, InDesign, Photoshop...

Altiris
Client Management Suite (CMS), Deployment Solution, Notification System...

BizTalk Server
2009, 2006, Developer, Deep Dive...

Business Analyst & ITIL
ITIL Foundation, Practitioner, Lifecycle, Business Analyst CBAP, Software Testing & Quality, Use Case...

Business Intelligence
Crystal Reports, PerformancePoint, Software Quality Assurance...

Cisco
CCNA Bootcamp, Routers, Network Devices, IP Communications, Security, Service Provider...

Citrix
XenApp (Presentation Server), XenServer, EdgeSight, NetScaler, Password Manager...

CompTIA Certification
A+, Network+, Security+ ...

DoD 8570.1
IAT, IAM, baseline certifications, A+, Network+, Security+, SCNP, SCNA, CISSP...

Exchange Server
2003, 2007, Updating Skills, Installation, Troubleshooting, Monitoring, High Availability...

Help Desk & Support
A+, Network+, MCDST...

IIS, ISA, OCS Servers

Mastering Series
In-depth SQL, SharePoint, PerformancePoint ...

Microsoft Dynamics
CRM, GP, Great Plains...

Microsoft Office
Access, Excel, Outlook, PowerPoint, Visio, Word, VBA Programming...

Oracle, Java, PeopleSoft
Oracle DBA, PL/SQL, Java, PeopleSoft...

Project Management
Microsoft Project, IT Principles, PMI...

Security
Forefront, Security+, CEH, SCP, CISSP, DoD 8570...

SharePoint 2010
Power User (Mindsharp), Administrator, Developer ...

SharePoint 2007
Windows SharePoint Services (WSS), Designer, MOSS, Development (Mindsharp), End User ...

SQL Server
SQL 2008, SQL 2005, Analysis Services (SSAS), Integration Services (SSIS), Reporting Services (SSRS), Transact-SQL (TSQL)...

System Center, SMS, Scripting
Operations Manager (SCOM), Configuration Manager (SCCM), SoftGrid, SMS, MOM ...

Storage
EMC, DAS, SAN, NAS ...

Visual Studio & .NET
.NET, Visual Basic, C#, VBA, ASP ...

Vista
Install, Configure, Support, Mobile Computing...

VMware
ESX Server, VirtualCenter, IPv6, VMotion ...

Windows 7
Installing, Configuring, Support, Deployment, Certification, MCTS, MCITP...

Windows Server 2008
Managing, Maintaining, Upgrading, Hyper-V Clustering, PowerShell, Terminal Services, Windows Mobile...

Windows Server 2003
Managing, Maintaining, Upgrading ...

Web Basics
HTML, Cascading Style Sheets (CSS), Javascript...

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ONLC is a Microsoft Gold Certified Partner for Learning Solutions

 


Information Technology Infrastructure Library (ITIL)

ITIL / ITSM Training Classes
& Certification

The Information Technology Infrastructure Library (ITIL®) is a framework of best practice guidelines and approaches intended to facilitate the delivery of high quality information technology (IT) services.

ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations. There are three ITIL certification credentials: Foundations, Practitionerand Manager.

IT Service Management (ITSM) employs ITIL best practices and in goes into additional areas such as enhanced processes and implementation.

Attend hands-on, instructor-led classes at our more than 200 delivery locations. You may also attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI™) technology.

Click the title of the classes marked with the green flag () to see specific locations and dates of "Ready to Run" classes.  Click the title of the classes marked with the yellow flag () to see specific locations and dates of Early Notice classes.

Class Information
Click Title for Dates & Outlines Days Fee
ITIL Foundations
ITIL V3 Foundation Level Certification - ITSM Foundations V3 3 $2100
ITIL V3 Overview 1 $700    
ITIL Executive Briefing 1 $700    
ITIL V3 Intermediate Certification: Service Lifecycle Stream
ITIL Intermediate Certification: Service Strategy 3 $2100
ITIL Intermediate Certification: Service Design 3 $2100    
ITIL Intermediate Certification: Service Transition 3 $2100    
ITIL Intermediate Certification: Service Operation 3 $2100    
ITIL Intermediate Certification: CSI 3 $2100    
ITIL V3 Intermediate Certification: Service Capability Stream
ITIL Intermediate Certification: Service Offerings and Agreements 5 $2900    
ITIL Intermediate Certification: Planning, Protection and Optimization 5 $2900    
ITIL Intermediate Certification: Release, Control and Validation 5 $2900    
ITIL Intermediate Certification: Operational Support and Analysis 5 $2900    
ITIL Expert
ITIL Advanced: Service Manager Bridge 4 $2500    
ITIL Advanced: Managing Through the Lifecycle 5 $2900    

CERTIFICATIONS

ITIL certification: Foundation, Practicioner, ManagerWhat is ITIL Certification?
There are three levels of certification:

Foundation Certification. The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses upon foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as covering generic ITIL philosophy and its background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.

Practitioner Certification. This is a qualification on the specific disciplines within the ITIL Service Support or Service Delivery set, including customer and IT organization communication. It focuses upon the understanding and application of the specific processes within IT Service Management discipline.

Manager Certification. This is aimed at experienced professionals, who will be involved in the management of service management functions.

NEWS & OFFERS


ONLC meets with EXIN
Exin, a founding member of the international ITIL® certification board, met with ONLC to provide EXIN's Accredited Training Provider program. More

ITIL Version 3
In 2007 version 3 of ITIL was published. This adopted more of a lifecycle approach to service management, with greater emphasis on IT business integration. In addition, there was a clear translation process, and alignment with ISO 20000 (international standard for IT Service Management).

 

For More Information
To register for class by phone or for more information...

1.800.288.8221

 

 

  ONLC TRAINING CENTERS 800-288-8221 (USA) / 302-225-4470 (Other) www.onlc.com  

ONLC Training Centers has grown to be the largest IT training company in the US with over 200 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.

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•Locations by State Click to view listings by state
  Over 200 sites throughout North America. For site details see ONLC Locations

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  Attend hands on, instructor-led computer classes at our more than 200 classroom locations in these cities...

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  In addition to our sites, you can attend class from your PC via RCI™ in these and other areas...